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Frequent Visitor
Posts: 4
Registered: ‎06-06-2007

It is impossible to find INTERNET only pricing and upgrade/downgrade service.

[ Edited ]

I believe that it is IMPOSSIBLE to find INTERNET only pricing on the Comcast web site with the exception of the "Performance Starter" and change it online.

 

As an EXISTING internet only subscriber I am trying to find somewhere on the web site where it will give you pricing without TV or phone. I do not need TV or phone.

 

There is http://www.comcast.com/Corporate/shop/productoverview.html but it does not work (at least for me) when you click on "Looking for High-Speed Internet only offers?"

 

On an interesting note when you do go to http://www.comcast.com/Corporate/shop/productoverview.html and are signed in and using Firefox it gives you a price for Blast Plus at $49.99 per month for 6 months and if you are using Google Chrome or Safari the price for Blast Plus is $69.99 per month for 12 months.

 

Why does Comcast make this so hard? Yes, I know I could call and will have to end up calling. I just hate all the over the top phone scriptis that all the phone reps have to go thru each time you have to call.

 

Comcast need to have the ability for existing subscribers to add or remove any types or service as well as see pricing for the servies available on the web site.

 

If their web site is not sophisticted enoght to handle upgrade/dowgrade then at lest have the prices for internet only.

Bronze Problem Solver
UHFhd
Posts: 1,571
Registered: ‎03-06-2011

Re: It is impossible to find INTERNET only pricing and upgrade/downgrade service.

http://www.comcast.com/internet-service-gbr-wne               be nice if they had economy price also .

Frequent Visitor
Posts: 4
Registered: ‎06-06-2007

Re: It is impossible to find INTERNET only pricing and upgrade/downgrade service.

[ Edited ]

UHFhd wrote:

http://www.comcast.com/internet-service-gbr-wne               be nice if they had economy price also .


There are so many of these links that bring you to different pages with diffrent information.

 

Comcast needs to bring users from the outside and watch users navigate around the Comcast web site for information. I don't think Comcast does any user experience testing.

 

After entering my infor this link ended up with the page saying:


Sorry

 

We're sorry, we can't find the page you're looking for.

You can search our site by entering a keyword(s) in the search field above.

Or, click on one of the links below.


 

 

 

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: It is impossible to find INTERNET only pricing and upgrade/downgrade service.

Didn't the link posted work for you?  It took me to a page where I was supposed to sign in>  Here is just a screenshot of the top of that page.

I do agree with you that Comcast needs to make access to what you are looking for much easier. 

 

 

 

LINK for products.JPG



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Frequent Visitor
Posts: 4
Registered: ‎06-06-2007

Re: It is impossible to find INTERNET only pricing and upgrade/downgrade service.

[ Edited ]

The web site just does not work for me in order to see what internet only existing customer pricing might be available. I am not a DFU when it comes to this stuff.

 

I gave up with the web site and changed service by phone. I got a slightly higher price than a coworker did only but thats fine.

 

The folks at Comcast really need a user experience person to walk thru the web site.

 

Perhaps it is an issue related to my account. I don't know,