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New Visitor
mcoyle
Posts: 2
Registered: ‎09-19-2010

Manage DVR Screen not working

Nothing can be programmed from the "Manage DVR" Screen. Few programs listed, but screens says no room.  Text says 51% full.  Please fix

Official Employee
ComcastJoe
Posts: 6,870
Registered: ‎08-11-2011

Re: Manage DVR Screen not working


mcoyle wrote:

Nothing can be programmed from the "Manage DVR" Screen. Few programs listed, but screens says no room.  Text says 51% full.  Please fix


Does the 51% that says that is available online match the 51% that is showing on TV? In other words, is 51% showing on both platforms?

 

Where are you trying to set a recording from? From the TV Listings page or from a show's page (example Go On)?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

New Visitor
mcoyle
Posts: 2
Registered: ‎09-19-2010

Re: Manage DVR Screen not working

Hi Joe,

 

I'm going from  http://xfinitytv.comcast.net/tv-listings to http://xfinitytv.comcast.net/mytv/dvr

 

http://xfinitytv.comcast.net/mytv/dvr (don't worry about the "space is needed" complaint...the new drop down box had me confused). The only thing that's wrong is the http://xfinitytv.comcast.net/mytv/dvr page. It doesn't have my scheduled recordings, but they are correct on the listings page when I click on the show

 

Sorry for the confusion!

Marianne

Official Employee
ComcastJoe
Posts: 6,870
Registered: ‎08-11-2011

Re: Manage DVR Screen not working


mcoyle wrote:

Hi Joe,

 

I'm going from  http://xfinitytv.comcast.net/tv-listings to http://xfinitytv.comcast.net/mytv/dvr

 

http://xfinitytv.comcast.net/mytv/dvr (don't worry about the "space is needed" complaint...the new drop down box had me confused). The only thing that's wrong is the http://xfinitytv.comcast.net/mytv/dvr page. It doesn't have my scheduled recordings, but they are correct on the listings page when I click on the show

 

Sorry for the confusion!

Marianne


Is your DVR Manager page completely blank or do the shows' titles say something along the lines of "Title not available"?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support