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Posts: 11
Registered: ‎06-15-2006
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Re: Problems accessing the help forums

‎09-08-2011 08:38 PM

This whole page is missing from community forums as well as there are no rank colors (all blue). If I wanted to

 

reply there is no place to click "Reply" on last post. I use Firefox

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CCCarole
Posts: 24,395
Registered: ‎05-21-2006

Re: Problems accessing the help forums

‎09-08-2011 08:59 PM

What whole page is misisng from the Community Forums?  The Community Forums are  separate Forums from the Help Forums.  If you can explain in more detail, we can try to help you further.



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unive
Posts: 16
Registered: ‎05-22-2011

Re: Problems accessing the help forums

‎09-08-2011 11:28 PM

I think they are talking about the thread I started, apparently when you moved it, it didn't move, well not the whole thread anyway.

 

Remember, I am having the issue with the forum and my username, it isn't using my username, but the primary account.

 

Vulcan219

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Queen-Evie
Posts: 12,364
Registered: ‎02-04-2004

Re: Problems accessing the help forums

‎09-09-2011 09:29 AM

It seems the OP is talking about a issue with the Community forum, NOT the Help forum.

 

http://community.comcast.net/


 


Comcast employees must be authorized to post in the forum. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

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Re: Problems accessing the help forums

‎09-09-2011 08:29 PM

CCCarole wrote:

What whole page is misisng from the Community Forums?  The Community Forums are  separate Forums from the Help Forums.  If you can explain in more detail, we can try to help you further.


I meant the reply page that appears when you click"reply" Also none of posts have place that says"reply"

Think there is a connection that all posters names are blue not rank color.This just happened!I'm an avid

word game player in community game forum so I miss it

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CCCarole
Posts: 24,395
Registered: ‎05-21-2006

Re: Problems accessing the help forums

[ Edited ]

‎09-09-2011 09:09 PM - edited ‎09-09-2011 09:10 PM

Are you signed in there with your Community Forum Username and password?  The Community Forum is a different Forum altogether- You should be able to post and should see the reply button IF you are signed in. 

The only time you shouldn't be able to reply is if a Thread there has been locked to new replies.  if that is the case, you should see a small 'lock' on the left side of the Thread.  Those are Read Only.  Beyond this, we cannot help you further in this Forum.  Here is a screen shot showing a Thread with the lock:  Note the lock on the far left.  The only other thing I can suggest is to send a PM to 'Tilda'

 

Community Forum.JPG

 

 

 



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Re: Problems accessing the help forums

‎02-15-2012 02:40 PM

I so;ved it myself by changing browsers: Firefox to Chrome & everything is OK

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