Xfinity.com Website

[AnnoyedEx]

Currently on the home page, there's a link to an article that states Voyager is leaving the galaxy.  Galaxies are millions of light years across.  After 40 years, Voyager is leaving the heliosphere.  Heliospheres are significantly smaller than galaxies.  When I worked for Comcast, I was written up for placing the incorrect time in a system check e-mail that was scene by no one outside my department, and yet whoever put this page together didn't care enough to correct something that will be seen by far more people. 

[Queen-Evie]

WHO is listed on the page as the provider of the article? (AP, Reuters, etc). They, not Comcast, are responsible for the contents.

Comcast cannot change what the news providers release. They don't have a team of people writing these stories, they don't have a team who reviews them all and changes them, and even if they did they still cannot make changes. It has been mentioned several times in the past that this is a contractual thing.

[commanguy]

FWIW I followed the link. The video is from Fox News. The title on the video and the story states Voyager is leaving the Solar System.

Whoever did the title for the link either made the error or probably wrote it that way to get viewers hooked.

I am voting for the second choice myself

[Queen-Evie]

I asked about the provider because AnnoyedEx said there is an ARTICLE, not a video.

ARTICLE refers to the written word, not videos. I looked on the homepage and saw only the video. No article that I could see.

Thank you for the info, commanguy.

[commanguy]

Your welcome.

Threw me off also at first.

[AnnoyedEx]

Where the piece came from is irrelevant.  The fact is on THE COMCAST HOME PAGE it says that Voyager is leaving the GALAXY.  Even if Fox News DID tag it that way, which I assure you they did not, it is COMCAST's home page, therefore the responsibility for the information, however brief, falls on COMCAST.  This is yet another example of the employees of the company passing the buck onto other people when they do not, in fact, have either the desire or the capability to do the job correctly.  Someone else will clean it up.  Evidently nothing has changed.

[Queen-Evie]

What part of "they are not allowed by contract to change it" do you not understand? Comcast is not in the news business. They only provide what is given to them.

Are you talking about the video or an acticle written article? If written, link please.

What employees are "passing the buck"? No employees have posted in this thread.

[AnnoyedEx]

Is English not your first language?  If not, I will explain it using small words.  The information on the HOME PAGE was scientifically innacurate.  It is COMCAST's home page.  Not Fox News's home page.  The piece still appears on the Top Videos portion.  Is it Fox News's home page, or Comcast's?  If the Comcast webmasters can't be bothered to verify and correct innacuracies on the homepage, that is THEIR responsibility, not Fox's.  Fox provided the VIDEO, Comcast provided the space for the video to be seen.  Hence, it is COMCAST's responsibility to provide accurate information.  I will be calling the main Comcast number to report this.

[BethKatz]

This is primarily a customer-to-customer help forum. There are many things we would change if we could, but we can't. 

Try this link for contacting Comcast:

https://www.comcast.com/Corporate/Customers/contactus/ContactUs.html

[Barmar]

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AnnoyedEx wrote:

Is English not your first language?  If not, I will explain it using small words.  The information on the HOME PAGE was scientifically innacurate.  It is COMCAST's home page.  Not Fox News's home page.

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But the contract between Comcast and Fox News may stipulate that Comcast is acting as an agent on behalf of Fox News, merely passing the content through to their customers. This arrangement may preclude them from changing the content, even if they realize it's inaccurate.

Since the story on the Fox News web site has the correct headline, it's possible that Comcast inadvertently changed it when they were posting it to their site. It's also possible that Fox got it wrong when they originally posted the story, and later corrected it, but Comcast had already grabbed the original headline.

In either case, you're correct that they should fix it.

[AnnoyedEx]

The tag did in fact end up getting corrected.