Xfinity.com Website

[2011WendyL]

On the comcast homepage you have topics about news, entertainment, etc. When I click on one of those to see the short video, nothing happens. What needs to be done? Or is this something Technical Support needs to fix?

[CCCarole]

Is your Adobe flash player up to date?

[2011WendyL]

I do have XfinityConnect Full version. I use regular email from comcast, no host. I have Windows 7 on my laptop that I'm having this issues with the videos. I clean my cookies and cache every day, so I don't think that is the problem. It may be my Adobe Flash Player. I have been getting popups to upgrade for a week now, but the problems viewing the videos have been going on for a few months, ever since Comcast changed their website around.

[ComcastJoe]

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2011WendyL wrote:

I do have XfinityConnect Full version. I use regular email from comcast, no host. I have Windows 7 on my laptop that I'm having this issues with the videos. I clean my cookies and cache every day, so I don't think that is the problem. It may be my Adobe Flash Player. I have been getting popups to upgrade for a week now, but the problems viewing the videos have been going on for a few months, ever since Comcast changed their website around.

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Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[2011WendyL]

My Device Information My Zip Code: 30165 My Cable Provider: Unknown My myDVR Manager Status: activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 76.105.97.108 My operating system: Windows -  Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; eSobiSubscriber 2.0.4.16; .NET4.0C) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10329.0 My flash version: 11.4 r402 Javascript: enabled Cookies: Enabled (2732 Bytes) Time Information My Clock Time: Fri Nov 23 11:19:26 EST 2012 Server Clock Time: Fri Nov 23 11:19:21 EST 2012

My Account Information Primary Account: False Provider Codes: bq, ce, cd, cf, cg, bv, b, bw, ci, a, bu, by, bs, at, cb, ch, bm, bl, bo, cc, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False

[ComcastJoe]

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2011WendyL wrote:

My Device Information My Zip Code: 30165 My Cable Provider: Unknown My myDVR Manager Status: activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 76.105.97.108 My operating system: Windows -  Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; eSobiSubscriber 2.0.4.16; .NET4.0C) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10329.0 My flash version: 11.4 r402 Javascript: enabled Cookies: Enabled (2732 Bytes) Time Information My Clock Time: Fri Nov 23 11:19:26 EST 2012 Server Clock Time: Fri Nov 23 11:19:21 EST 2012

My Account Information Primary Account: False Provider Codes: bq, ce, cd, cf, cg, bv, b, bw, ci, a, bu, by, bs, at, cb, ch, bm, bl, bo, cc, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False

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Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe