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New Visitor
bmcguigan21
Posts: 1
Registered: ‎01-25-2013

Video stopping halfway

So for about 10 times in a row your tv shows stop and restart. I have to watch even more obnoxious commercials then normal and it is an a nuisance to get back to where I was. Its annoying and has been happening for too long. A company your size should not have this happening.

Official Employee
ComcastJoe
Posts: 6,886
Registered: ‎08-11-2011

Re: Video stopping halfway


bmcguigan21 wrote:

So for about 10 times in a row your tv shows stop and restart. I have to watch even more obnoxious commercials then normal and it is an a nuisance to get back to where I was. Its annoying and has been happening for too long. A company your size should not have this happening.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support