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New Visitor
Posts: 1
Registered: ‎05-29-2008

Videos do NOT play.

What is going on with the news videos - it just flips through them all not playing any of them.  This had been happening for weeks.  I am ready to switch companies because of this and the unreliability of my home phone.  HORRIBLE service. 

Official Employee
ComcastJoe
Posts: 6,901
Registered: ‎08-11-2011

Re: Videos do NOT play.


hny03 wrote:

What is going on with the news videos - it just flips through them all not playing any of them.  This had been happening for weeks.  I am ready to switch companies because of this and the unreliability of my home phone.  HORRIBLE service. 


Please delete all of your cookies, cache , and history and then try watching a video again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

New Visitor
k31geweher
Posts: 1
Registered: ‎02-27-2013

Re: Videos do NOT play.

I have been having the same problems as hny03, and have performed

a disc cleanup and browsing history deletion several time with no change

in operation.What "cache" file do I cleanup and how ? This problem is

very irratating, I'm getting about half of what I pay for in Internet service.