Xfinity.com Website

[REVBILL]

WHERE ARE ROYAL PAINS, SUITS, NECSSARY ROUGHNESS? NO UPDATES FROM USA BUT YOU PUT THEM IN THE HOT NETWORKS SECTION

[ComcastJoe]

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REVBILL wrote:

WHERE ARE ROYAL PAINS, SUITS, NECSSARY ROUGHNESS? NO UPDATES FROM USA BUT YOU PUT THEM IN THE HOT NETWORKS SECTION

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Here are these shows availability dates online:

Royals Pains: First two episodes were posted the day after air but the rest will be available 30 days after their original airing.

Suits: 30 days after the episode airs

Necessary Roughness: 30 days after the episode airs.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Queen-Evie]

Please note that Comcast has no control over when the episodes will be available. That decision is made the network.

[REVBILL]

DOESN'T COMCAST OWN THE COMPANY THAT OWNS THE USA NETWORK?

[REVBILL]

EVEN IF THE DON'T WHERE IS THE CLOUT FOR THE CUSTOMER? DON'T TAKE ANY OF THIER PROGRAMS IF YOU CAN'T HAVE THEM ALL. BESIDES THEY ARE AVAILABLE ON-DEMAND BUT NOT ON LINE WHY

[ComcastJoe]

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REVBILL wrote:

EVEN IF THE DON'T WHERE IS THE CLOUT FOR THE CUSTOMER? DON'T TAKE ANY OF THIER PROGRAMS IF YOU CAN'T HAVE THEM ALL. BESIDES THEY ARE AVAILABLE ON-DEMAND BUT NOT ON LINE WHY

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Some content we are allowed to show online that the content owners don't allow yet On Demand and vice versa.

Our content team is constantly working to bring you a wider selection of TV Shows and movies. We add new content daily, but due to licensing agreements, we may not have every movie/show/episode available for viewing.

Whatever and whenever we are allowed to post content, we do it. We want to give our customers the most content as we possibly can get. 

I will pass your suggestions along to our content team.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Queen-Evie]

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REVBILL wrote:

EVEN IF THE DON'T WHERE IS THE CLOUT FOR THE CUSTOMER? DON'T TAKE ANY OF THIER PROGRAMS IF YOU CAN'T HAVE THEM ALL. BESIDES THEY ARE AVAILABLE ON-DEMAND BUT NOT ON LINE WHY

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If that is done there might not be anything to watch online or via On Demand.

ComcastJoe mentioned content owners.

  The owner  could be one of the following parties:

1. The network on  which the program originally aired;

2. The production company that wrote the concept and produced the show; (which may independent and  not be affliated with any network)

3. Another commercial user like a foreign network or a national  competitor;

4. A syndication agency, often called a syndicator.

Owners are the ones who have the clout. They are the ones who decide if it is on one, both or neither.They decide when to release them for those venues.

[REVBILL]

TO BE HONEST WITH YOU BOTH ALTHOUGH THERE ARE 3 DVR'S AND 1 DE-CODER IN THIS HOUSE I WATCH MOST OF MY TV ON-LINE. MANY OTHER SITES ARE MORE USER FRIENDLY THEY ARE UPDATED MUCH QUICKER. LOOK  ABC'S SITE FOR EXAMPLE SHOWS ARE POSTED THE NIGHT THEYB AIR. VIEWERS WANT CONTENT. IF IT CAN'T BE FIXED WE WILL GO ELSEWHERE. I'M AN OLDER GENTLEMAN WHO HAS ADAPTED WELL TO NEW TECH. I WATCH NETWORKS ALL OVER THE WORLD FREE. WE PAY TOO MUCH TO GET SO LITTLE.

[Queen-Evie]

That's because ABC has made the decision to release the shows quickly.

You can go elsewhere but you most likely would have the same thing happen. You would still pay "TOO MUCH TO GET SO LITTLE".

Out of curiousity I did some checking.

Charter online has the same episodes Comcast has for Necessary Roughness. So whether they are available is, as stated, up to the content owner.  I suspect it would be the same for other providers.

On the USA website they have the same episodes Comcast does. If USA doesn't make episodes available on its site for online viewing they certainly won't make them available to others.

Cox doesn't have that show listed for online viewing.

USA doesn't want to release the shows immediately.

If you want to express your displeasure contact the networks.

[ComcastJoe]

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REVBILL wrote:

TO BE HONEST WITH YOU BOTH ALTHOUGH THERE ARE 3 DVR'S AND 1 DE-CODER IN THIS HOUSE I WATCH MOST OF MY TV ON-LINE. MANY OTHER SITES ARE MORE USER FRIENDLY THEY ARE UPDATED MUCH QUICKER. LOOK  ABC'S SITE FOR EXAMPLE SHOWS ARE POSTED THE NIGHT THEYB AIR. VIEWERS WANT CONTENT. IF IT CAN'T BE FIXED WE WILL GO ELSEWHERE. I'M AN OLDER GENTLEMAN WHO HAS ADAPTED WELL TO NEW TECH. I WATCH NETWORKS ALL OVER THE WORLD FREE. WE PAY TOO MUCH TO GET SO LITTLE.

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To clarify, we also post ABC shows the morning after they air.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[REVBILL]

hey joe thanks for the reply. i'm writting in small letters so i don't offend you. i checked comast owns the usa network so lets keep that our little secret, ok?

[ComcastJoe]

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REVBILL wrote:

hey joe thanks for the reply. i'm writting in small letters so i don't offend you. i checked comast owns the usa network so lets keep that our little secret, ok?

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It doesn't always go by just the network. Many factors are involved.

The best example I can give you is CBS. NCIS, NCIS: LA, Hawaii Five-0, and How I Met Your Mother are just a few of the shows that we post the day after they air. CBS has control over when and where they can be aired and have decided to make them available the next day.

Other CBS shows like The Big Bang Theory, Two and a Half Men, and Late Show with David Letterman are controlled by the show's production company. These production companies have decided not to post full episodes online of their shows, just clips.

Our content team is always working to aquire more content and I pass all of our customers' suggestions to them so they can try to obtain what the customers want.

Why doesn't a network or production company just post their shows online? It can have to do with many factors. DVD sales and syndication deals are just a few of the reasons.

As for USA, we have every episode of Psych, In Plain Sight, and Monk available online.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[REVBILL]

i promise joe this is my last post on this subject-you are agent in the search for content. don't use "it's what so and so does". remember what your parents used to say "joe if your buddy jumps off a bridge would you?" or soon this company will become the"pay phone" seen one lately? or a wang word processer how about a game of pong? you get it--thanks for your insight.

[Barmar · Accepted solution]

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REVBILL wrote:

i promise joe this is my last post on this subject-you are agent in the search for content. don't use "it's what so and so does". remember what your parents used to say "joe if your buddy jumps off a bridge would you?" or soon this company will become the"pay phone" seen one lately? or a wang word processer how about a game of pong? you get it--thanks for your insight.

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They're not just copying what the other guys are doing. What Joe was pointing out is that all the cable companies are subject to the same licensing restrictions. The company that owns these shows has decided that they don't want them streamed online right away.

There are many parties involved in the licensing process: the production companies that make the shows, the networks that broadcast them, the actors and directors (and their unions), etc. All of them have to agree to allow shows to be streamed. Cable companies can't just do what they want; they'd make everything available if they could, since they have no reason to hold back.

A good example was the show "Cold Case". They were never available On Demand, and my understanding is that it was because of all the classic rock music used in the show. Licensing this music is extra expensive, and the production company only got the broadcast rights. They would have had to pay even more to get VOD and online streaming rights, so they didn't. Since they didn't have streaming/VOD rights, they couldn't pass them on to the cable companies.

If you're looking for aphorisms, an appropriate one is "a chain is only as strong as its weakest link".

[REVBILL]

that is a reasonable explaination,THANK YOU