Xfinity.com Website

[cwhite1213]

I am unable to complete my profile setup on the xfinity website.  When I select a service area, it does not save so my profile is showing that this step has not been completed.  It also does not save my queue and there are never any channels for me to favorite.  What do I need to do?

[ComcastJoe]

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cwhite1213 wrote:

I am unable to complete my profile setup on the xfinity website.  When I select a service area, it does not save so my profile is showing that this step has not been completed.  It also does not save my queue and there are never any channels for me to favorite.  What do I need to do?

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Make sure that you are signed in with your Comcast.net e-mail address or Comcast ID.

Also make sure that you are allowing cookies to be saved in your browser.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[cwhite1213]

I checked and it's neither of those.

[ComcastJoe]

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cwhite1213 wrote:

I checked and it's neither of those.

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Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[cwhite1213]

I use Safari at home and I tried it on Internet Explorer and it still did not work.  I also cannot open my billing statements in Safari and it takes forever for things to load.

[ComcastJoe]

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cwhite1213 wrote:

I use Safari at home and I tried it on Internet Explorer and it still did not work.  I also cannot open my billing statements in Safari and it takes forever for things to load.

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Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[cwhite1213]

My Device Information My Zip Code: 21117 My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 68.33.212.55 My operating system: Mac - Undefined My web browser: Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.55.3 (KHTML, Like Gecko) Version/5.1.5 Safari/534.55.3 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 4.0.60831.0 My flash version: 11.2 R202 Javascript: Enabled Cookies: Enabled

[shinyihwang]

I have the same problem and I've been looking for a soluton, to no avail. Any assistance would be appreciated

My Device Information

My Zip Code: Unknown

My Cable Provider: Unknown

My myDVR Manager Status: Not Installed

My Set Top Box Names: Not Installed

My Queue setup: True

Facebook Queue Syncing: False

Facebook Connect: False

My public IP address: 24.17.70.155

My operating system: Mac - Undefined

My web browser: Chrome 19 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/536.5 (KHTML, Like Gecko) Chrome/19.0.1084.56 Safari/536.5

My system type: Desktop Computer Or Other Device

My Move player version: Not Installed

My Silverlight version: Unknown

My flash version: 11.3 R300

Javascript: Enabled

Cookies: Enabled

My Account Information Primary Account: True

Provider Codes: Bw, S, Ci, Bi, Bj, Bh, A, Y, Bq, Bx, Ce, Cd, Cf, By, Bu, At, Bs, Cb, Ch, Ar, Aw, Cg, Bz, Bm, Au, Bl, Bv, B, U, Bp, Br, C, Bo, Bt, Cc, H, Ad, Bn

Internet Subscriber: True

Cable TV Subscriber: True

Voice Subscriber: True