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jillfharris
Posts: 1
Registered: ‎01-27-2013

Xfinity videos continually scroll and won't stop

When I try to watch an Xfinity video, the ad plays butthen the actual video automatically scrolls through the entire list of videos and can't be stopped to select or play the actual video

Official Employee
ComcastJoe
Posts: 6,886
Registered: ‎08-11-2011

Re: Xfinity videos continually scroll and won't stop


jillfharris wrote:

When I try to watch an Xfinity video, the ad plays butthen the actual video automatically scrolls through the entire list of videos and can't be stopped to select or play the actual video


Delete your cookies, cache, and history and then try again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support