Xfinity.com Website

[gamer57]

When I get to the games page, and click on the free web games button, I am unable to play any games I choose. They "load" forever!  It has only been happening for a week or so.

[reasd]

Hello,

Try clearing your browser cookies,cache and temp and history files.

[gamer57]

That was the first thing I did.

[reasd]

Hello,

Well you did not say that. Next time please give a more detail explanation of what you did so we dont have to repeat ourselves.

[gamer57]

ok. Sorry. I have an Asus eeePC that uses Windows XP.  I have had this laptop for years and the games have always played.  I have only had an issue in the last week or so.  I have played quite a lot of the free web games.  Specifically, a few are: Jewel Quest Solitaire, Triads, Aloha Soliataire, Spin and Win.  What else can I try to get these to work again?

[ComcastJoe]

---

gamer57 wrote:

ok. Sorry. I have an Asus eeePC that uses Windows XP.  I have had this laptop for years and the games have always played.  I have only had an issue in the last week or so.  I have played quite a lot of the free web games.  Specifically, a few are: Jewel Quest Solitaire, Triads, Aloha Soliataire, Spin and Win.  What else can I try to get these to work again?

---

Make sure that you have Javascript enabled.

If it is enabled you are still having issues, try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[gamer57]

Thanks, Joe,

Javascript is enabled.  Installing a new browser would not be an option on this laptop.

I dont know if any of this infomation is helpful, but when accessing the games page, I get a yellow error triangle in the lower left corner of the browser.  Clicking on it, gives the following error information:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322)
Timestamp: Tue, 12 Jun 2012 23:47:32 UTC

Message: Expected identifier, string or number
Line: 246
Char: 2
Code: 0
URI: http://cdn.media.trymedia.com/templates/comcast167/includes/template_common.js

Message: 'ASlite' is undefined
Line: 7
Char: 1
Code: 0
URI: http://cdn.media.trymedia.com/affiliate-files/t_03cm/includes/common.js

Message: 'ASlite' is undefined
Line: 232
Char: 1
Code: 0
URI: http://games.comcast.net/t_03cm/s2/filter-casual/WebGames

Message: 'ASlite' is undefined
Line: 1050
Char: 1
Code: 0
URI: http://games.comcast.net/t_03cm/s2/filter-casual/WebGames

Message: 'ASlite' is undefined
Line: 1056
Char: 3
Code: 0
URI: http://games.comcast.net/t_03cm/s2/filter-casual/WebGames

Message: 'ASlite' is undefined
Line: 1066
Char: 3
Code: 0
URI: http://games.comcast.net/t_03cm/s2/filter-casual/WebGames

Thank you for any assistance you can provide.

Gamer57

[swtconnie59]

ALLgames are messed up!! called comcast and problem was NOT resolved! Why aren't tech's not able to resolve ths problem????