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Posted by
Visitor
Member Since: ‎07-21-2009
Posts: 2
Accepted Solution

tool bar

I was asked if I wanted to download the new xfinity tool bar.  It asked if I had windows 7 (yes)

Now I cannot get on to my home page for comcast.

Posted by
Recognized Contributor
Member Since: ‎06-05-2007
Posts: 273

Re: tool bar

I do not recommend installing the Comcast tool bar or any tool bar for that fact.  They very often end up causing more issues then they solve. Most tool bars aren't necessary. The Comcast toolbar has the exact links you can get to using the Comcast homepage. I had the tool bar and after much hassle and headaches I uninstalled it and all the issues I was having disappeared.  A third tier Comcast technician told me the same thing I am telling you. Do not install any toolbar they aren't worth it.  Also, another thing to consider is very often toolbars are loaded with spyware or are used to track your activities for marketing purposes thus you increase the spam you get.

Posted by
Visitor
Member Since: ‎07-21-2009
Posts: 2

Re: tool bar

thanks for the info.  I used easy solve.  Kathleen was very helpful she got me to clean the cookies so I am now able to see my home page.'

 

thanks for all the help

Posted by
Service Expert
Member Since: ‎02-04-2004
Posts: 14,746

Re: tool bar

 

FYI, Despite the name Easy Solve doesn't solve anything. It's a glorified cache cleaner, which can be done using the cleaning capability of your browser.

 

 



 


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This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Posted by
New Visitor
Member Since: ‎04-26-2009
Posts: 1

Re: tool bar

 

I see that you have a post that says "Solved! Go to Solution!" Where would that be? The part about don't use any tool bars or the one that says nothing is fixed or the one that says what color you will see an actual Comcast employee's name in?

 

Not one of these or any others are a solution. This is full of it. There IS NO solution that I see here. One day mine was here and the next it was GONE! I want it back. Mainly because of the site verification it offers.