Xfinity.com Website

[lithium00]

when I open internet explorer and try to view any of the news, entertainment, etc.,  video feeds, all I get is a blank screen where the video should be ....sometimes i get a sporatic flashing where the video should be....any one know what is happening and why? 

[ModMaster]

It could be that you are missing a required plugin such as Adobe Flash Player. Over 3.5 million web pages uses flash.

[lithium00]

I had heard that before ... I uninstalled Flash and then went online, found a site and then reinstalled Flash....problem continues

[ModMaster]

I can see how this can cause a inconvenience. Next, I personally would try using another web browser to see if the problem is with your current web browser. Firefox, Safari, & Chrome are a few of the ones that I have found best. I don't have a computer available but I'm sure theirs a way to reset your browser to the default settings. You can always try to reinstall the browser as well. Good luck.

[ComcastJoe]

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lithium00 wrote:

when I open internet explorer and try to view any of the news, entertainment, etc.,  video feeds, all I get is a blank screen where the video should be ....sometimes i get a sporatic flashing where the video should be....any one know what is happening and why? 

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We were having some issues on our end and XFINITY.com was not loading properly. 

This issue has been resolved. Can you please try again and let me know the resuts.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[lithium00]

Still not working....it was suggested that I try another browser...which one is mostly highly recommended that will not cause more problems on my computer...I took silverlight(?)  off and that did not seem to help either.

Thanks for helping.

[DoubleG]

I prefer FireFox...Also you do need SliverLight to view video's on comcast, so you might re-install it from Microsoft.com download page.

[ModMaster]

The order of the 3 browsers I posted, in my opion, are the best ones!