04-06-2013 07:21 PM
Im trying to use the app to tune channels on my box. The box shows up on my account just fine. My android phone is connected to the internet just fine. The app says there is no controllable box on my account.
This worked at my last house. Since I moved to the new house, with a new account, this no longer works. Telephone support has been unhelpful so I don't want to sit on the phone and plug/unplug the box any longer...
Can someone give me advice on how to make this work again!?
04-07-2013 11:17 AM
this frequently is an issue when you move or get a new box. How long has it been? You need to give the comcast system 3-4 days to update. If its been longer than that, you can try a couple of things.
If you go to your cable box and to set up, do you see remote access set up listed? if not then the feature has never been set up to the box. When you go to your account. here
under manage cable boxes is your new one listed? also make sure tv control is enabled for the cable box there.
When you go to manage devices how many are there? You can only have three. You might want to delete them all and then try to connect again.
Also try signing out of the app, then delete the app, restart the mobile device you are trying to use then download the app and then sign in.
You can also try to start the set up again by following these instructions.
04-08-2013 09:56 AM
rog, thanks for your help.
I have only a cable box, not a DVR. I believe many of your tips will only work for DVRs. For instance, I don't recall any menu item in my cable box that said 'remote access.' Do you think I should have this for a box that is not a DVR?
Yes, the box is listed on my account. I gave it a month after activation before I tried this. It didn't work so a few weeks later I called comcast and worked to fix it. failed. I gave it another month and tried with customer support again. failed. So it has been quite a long time that this has not been working.
This is the only cable box I have in my house.
I did delete and readd the app. I did try the app from more than 1 device. So far, nothing has worked.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map