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New Visitor
kedmunds
Posts: 2
Registered: ‎12-15-2011

App never loads past splash screen

I have an iPad 1. I can run the Xfinity TV app, but the Xfinity mobile app never works. I have uninstalled and reinstalled and have the latest version. I get the splash screen for 15 seconds and then I'm right back at my springboard home screen again. Does the app load at all in Cisco box areas? I imagine it should because the app can't tell where my home account is located until I enter a comcast ID. I know we can't use all of the features for the DVR etc, but I want to try the new text messaging features, however the app never loads at all. Any idea as to why this app always crashes and never works?

New Visitor
kedmunds
Posts: 2
Registered: ‎12-15-2011

Re: App never loads past splash screen

OK I got it finally. I uninstalled the app. Did a full reboot (not just a respring) and then re-installed the app.

Connection Expert
JamesR
Posts: 6,268
Registered: ‎09-29-2007

Re: App never loads past splash screen

Thanks for coming back to post your solution.