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New Visitor
Byerss
Posts: 1
Registered: ‎01-08-2012

Can't log into HBO GO after IOS 5 upgrade

The app wants me to create a new account even though I already have one. I am in a endless loop of account creation. My comcast login already has a HBO GO ID associated so I cannot just create another. Is there a way to clear the settings to start a new login? How do I just login without setting up a new account?
Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: Can't log into HBO GO after IOS 5 upgrade

clear your cache and your cookies, reset your ios device.  if that does not work, clear cache and cookies, uninstall the app, restart and then reinstall the app.  Try that.   Most of my play now on demand shows don't work after the unpdated xfinity app either.

Official Employee
ComcastJoe
Posts: 6,887
Registered: ‎08-11-2011

Re: Can't log into HBO GO after IOS 5 upgrade


Byerss wrote:
The app wants me to create a new account even though I already have one. I am in a endless loop of account creation. My comcast login already has a HBO GO ID associated so I cannot just create another. Is there a way to clear the settings to start a new login? How do I just login without setting up a new account?

Try signing in and watching HBO content on the Xfinity TV App and see if it works.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe