Hello, I'm having trouble watching one particular episode of a show. So far it's only happening with Season 2, Episode 4, of The Choir on BBC America. Other videos play okay, and the problem is happening on my iPhone 4, iPad 2, and iPad 3.
My app version is Xfinity TV v. 1.12.1206271 running on iOS 5.1.1
I'm using my local home wireless network.
This is what happens:
I click Play, then the app says Checking Parental Controls, Starting video playback, the video screen comes on and shows "Your video will resume now" , then "On Now: The Choir", then the screen is back to the listings with the message, "Sorry, we've experienced some difficulty playing your video." Sometimes it crashes right away after going to the video playback screen while other times it crashes while "On Now" is displayed. It's just that episode and it's doing that on three different devices.
Based on other posts, this is what I've done one by one and in different orders and combinations with no effect:
- Removed all available devices at http://xfinitytv.comcast.net/rh
- Cleared History
- Changed DNS server to 75.75.75.75
- Changed DNS server to 8.8.8.8
- Deleted app
- Reinstalled app
- Rebooted iPhone and iPads
