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New Visitor
amcharalambous
Posts: 2
Registered: ‎04-13-2011

DVR Manager

My DVR box is not recognised for use with DVR Manager

 

Official Employee
ComcastJoe
Posts: 6,894
Registered: ‎08-11-2011

Re: DVR Manager


amcharalambous wrote:

My DVR box is not recognised for use with DVR Manager

 


Is your DVR box new? If so, has it been longer than 24 hours since you connected the box?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Visitor
amcharalambous
Posts: 2
Registered: ‎04-13-2011

Re: DVR Manager

No the DVR is not new. It is 3-4  years old; it's been reconnected (after 6 months' absence), about one month ago.

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: DVR Manager

well what dvr box is it, it does not work with every one or every area.

Official Employee
ComcastJoe
Posts: 6,894
Registered: ‎08-11-2011

Re: DVR Manager


amcharalambous wrote:

No the DVR is not new. It is 3-4  years old; it's been reconnected (after 6 months' absence), about one month ago.


Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe