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amcharalambous
Posts: 2
Registered: ‎04-13-2011

DVR Manager

‎11-27-2012 12:53 PM

My DVR box is not recognised for use with DVR Manager

 

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ComcastJoe
Posts: 6,625
Registered: ‎08-11-2011

Re: DVR Manager

‎11-27-2012 01:54 PM

amcharalambous wrote:

My DVR box is not recognised for use with DVR Manager

 

Is your DVR box new? If so, has it been longer than 24 hours since you connected the box?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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amcharalambous
Posts: 2
Registered: ‎04-13-2011

Re: DVR Manager

‎11-27-2012 04:04 PM

No the DVR is not new. It is 3-4  years old; it's been reconnected (after 6 months' absence), about one month ago.

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rog286713
Posts: 14,000
Registered: ‎06-17-2008

Re: DVR Manager

‎11-27-2012 04:37 PM

well what dvr box is it, it does not work with every one or every area.

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ComcastJoe
Posts: 6,625
Registered: ‎08-11-2011

Re: DVR Manager

‎11-27-2012 04:59 PM

amcharalambous wrote:

No the DVR is not new. It is 3-4  years old; it's been reconnected (after 6 months' absence), about one month ago.

Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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