XfinityTV Mobile Apps

[SnoYteM3]

I just downloaded the iPad app (1/11/12) and I have 3 other receivers in the plus the Motorola decided.  I can get the iPad to change the other 3 tv channels just fine but on my (Motorola dcx3400) I can't get it to work!!!

Also when I got to DVR Manager it take me to the website I fill out everything and when I go back to the app it keeps bring me to the website and making me fill out the same thing over and over again

Any help would be greatly appreciated 

[ComcastJoe]

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SnoYteM3 wrote:

I just downloaded the iPad app (1/11/12) and I have 3 other receivers in the plus the Motorola decided.  I can get the iPad to change the other 3 tv channels just fine but on my (Motorola dcx3400) I can't get it to work!!!

Also when I got to DVR Manager it take me to the website I fill out everything and when I go back to the app it keeps bring me to the website and making me fill out the same thing over and over again

Any help would be greatly appreciated 

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Our team is looking into this. I will update you when I learn more.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[SnoYteM3]

thanks

[SnoYteM3]

Any Luck?

[ComcastJoe]

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SnoYteM3 wrote:

Any Luck?

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Our logs show that our team reached out to you on 01-14-2012 at 13:05:55 and at 01-14-2012 at 17:38:44 and left voicemail messages for you. Did you not get them?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[SnoYteM3]

sorry I didnt not can you please try again

[ComcastJoe]

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SnoYteM3 wrote:

sorry I didnt not can you please try again

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Ok, the team is going to call you again at the number that is listed in your account.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[ogyn]

i have the exactly trouble with the iPad application and Motorola 3400. How can I fix it?

[ComcastJoe]

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ogyn wrote:
i have the exactly trouble with the iPad application and Motorola 3400. How can I fix it?

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When you go here through your PC or Mac to set-up you DVR Manager, what error message are you getting?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[JasonAZ]

I am having the same issue with the xfinity tv app not being able to control my motorola dcx3400