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Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

New TV App for IOS out Today

FYI everyone having issues with the xfinity TV app.  There is a new IOS version out today.  Go to the app store and download it, it might fix some of your issues.

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: New TV App for IOS out Today

FYI  I just downloaded it and now play now does not work.  So if you have no issues with it you might want to wait as there must be a problem with it.   Ill report back if I can get it working.

Official Employee
ComcastJoe
Posts: 6,901
Registered: ‎08-11-2011

Re: New TV App for IOS out Today


rog286713 wrote:

FYI  I just downloaded it and now play now does not work.  So if you have no issues with it you might want to wait as there must be a problem with it.   Ill report back if I can get it working.


What version of iOS is it?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: New TV App for IOS out Today

5.0.1 version.  I cleared my cookies and cache and it looks like only showtime is not working for me.  It did work before the update though. 

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: New TV App for IOS out Today

Looks like you have to restart your device after you download the app.  I still cannot get showtime to work.  Everything else works, even hbo go. 

Visitor
Posts: 2
Registered: ‎02-12-2009

Re: New TV App for IOS out Today

Same issue that showtime commercial plays on app but then the actual show (episode of dexter) will not load. Other networks work.
Visitor
Posts: 2
Registered: ‎02-12-2009

Re: New TV App for IOS out Today

FYI iphone4 and iOS 5.0.1
Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: New TV App for IOS out Today

exact same problem here.  The trailer plays then it says playing and then goes dark.  Glad its not just me.   Anyone at comast have any ideas.  It all worked before the new app.

New Visitor
jmccarn
Posts: 1
Registered: ‎12-13-2010

Re: New TV App for IOS out Today

This is odd. Showtime runs on my iPhone 4S, but not on the iPad (original). All other premium networks are fine, which includes HBO, Starz, and Encore. I have the latest IOS version referenced above.
Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: New TV App for IOS out Today

There is definately a problem with the app.   Look at the reviews on apples site.  last I checked there were 60 reviews and most give one star saying it doesnt't work.  I had no problems at all using the app on everything until the update now almost nothing will load and play.  I just get the trailer and then a black screen.,