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New Visitor
Spenray
Posts: 1
Registered: ‎12-28-2011

Re: Cannot watch HBO on line or on iPad despite having subscription

Joe, I am getting the yellow keys, even though I have show time. It's only on dexter and nothing else. I am using the iPad app
New Visitor
NSHP
Posts: 3
Registered: ‎04-20-2010

Re: Cannot watch HBO on line or on iPad despite having subscription

I am experiencing the same issue, but with Showtime even though I am subcribed.  I keep getting the Orange locked key and am then directed to comcast via Safari to subscribe.  I called comcast, who confirmed I am subscribed and said there should be no issue.  Delete app. delete cookies, shut down reboot and should be fine, IS NOT! Still not working on either iPhone or iPad.   Going on two days now.

Official Employee
ComcastJoe
Posts: 6,892
Registered: ‎08-11-2011

Re: Cannot watch HBO on line or on iPad despite having subscription

We also had some issues with orange keys appearing when they should not be. This issue should now be resolved. Please try again and let me know if orange keys are still appearing.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Visitor
Posts: 1
Registered: ‎11-03-2007

Re: Cannot watch HBO on line or on iPad despite having subscription

I am getting the orange key as well. I am able to watch on demand on tv fine but getting frustrated i was not able to watch while traveling via my iPad. When can we expect this to be resolved?
New Visitor
Jenrobi
Posts: 3
Registered: ‎12-30-2011

Re: Cannot watch HBO on line or on iPad despite having subscription

I'm still getting orange keys on dexter and homeland on the iPad app.
Visitor
Posts: 1
Registered: ‎06-03-2007

Re: Cannot watch HBO on line or on iPad despite having subscription

Same issue. Orange key for dexter. Can watch fine on lap top. Called Comcast they refreshed signal. I emptied cookies and history. Rebooted iPad. Reinstalled xfinity app. All no go. They said might take a couple days ????
Visitor
remix2112
Posts: 2
Registered: ‎01-03-2012

Re: Cannot watch HBO on line or on iPad despite having subscription

I have the orange keys on iPad app and on my laptop (through xfinity tv site url). I have subscribe to every premium pay channel, but I get the "add subscription" message for every show on Max, Showtime & HBO. This has been going on for a few days. Hopefully it will get fixed soon

Official Employee
ComcastJoe
Posts: 6,892
Registered: ‎08-11-2011

Re: Cannot watch HBO on line or on iPad despite having subscription

This is a known issue that we are looking into. Please go here for any updates:

 

http://forums.comcast.com/t5/XfinityTV-Mobile-Apps/Orange-Keys-on-Showtime-videos/td-p/1148101

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe