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Contributor
jollymon374
Posts: 6
Registered: ‎04-19-2013

Sound LAGS in ALL streaming videos/shows

Ever since our Inernet was down for several hours yesterday (along with the whole neighborhood's), we have been experiencing a major sound lag on all streaming videos, shows, clips, etc. on our laptop. Our other devices (phones and tv) are fine, but the laptop is not playing HboGo or Netflix without a major sound lag. DVD's are playing fine from this device without sound issue. What can be done to correct this problem?

Thank you.

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: Sound LAGS in ALL streaming videos/shows

what are are describing sounds like a bandwith issue as its happening on all streaming services not just comcast apps.   What speed internet do you have?  have you reset the modem or called comcast or tried it hardwired to the modem.?

Contributor
jollymon374
Posts: 6
Registered: ‎04-19-2013

Re: Sound LAGS in ALL streaming videos/shows

Thanks. I'll try resetting the modem first. Then will call. I do appreciate it!