02-06-2013 01:42 PM
Getting this message on all content "Sorry, we've experienced some difficulty playing your video". I'm using an IPad1. I've unistalled and reinstalled the TV Player about 10 times, but still no luck. Help?
02-06-2013 07:43 PM
try clearing cache clearing cookies then sign out of the app, now restart your ipad, now log back into the ipad and then try again. If that does not work, download the xfinity remote app and try it on there.
02-06-2013 10:54 PM
I'm getting the same message, and nothing seems to work. other sources I've found suggested things like changing the DNS, using a different wifi, etc., and I've gotten nowhere. this just started happening yesterday, I watched a lot before then without any issue. I'm wondering if it's the app?
02-08-2013 10:34 AM
I too am experiencing this. I am currently using in iPod touch fifth-generation and every time that I tried to play video, even if it is downloaded, I get the same message. I have tried to reboot my device, restart my device, delete history, reinstall the app, disconnect my device from my account, and download the videos and tried to watch them. None of these methods have worked, for every time that I tried to play any videos, it says the same thing over and over again. I'm seriously stumped, and I don't know what to do.
02-10-2013 11:04 AM
Yes- but the jailbreak happened a day or so after the errors started happening. But if they're somehow related, it's easy enough to reverse the jb.
02-10-2013 11:14 AM
try the reverse see if that fixes things, if not its going to be something on comcasts end that will probably get fixed on monday.
02-10-2013 12:56 PM
I was able to fix this by doing a factory reset on my ipad and restoring from a backup... I realize that's less than ideal, but I did it for other reason's as well. My Ipad is not jailbroken.
02-10-2013 11:04 PM
jailbreak means you have hacked your ipad and you do certain things that arent exactly approved by apple. On the cydia market, there is an app called xCon that will patch most apps so they cant see that youre jailbroken, however that wont work with timewarner, or comcast.
02-17-2013 11:03 AM
How long ago did you try doing that? I just tried (for maybe the 10th time) and that's still not working. unjailbreaking didnt fix the problem either. I just wish an admin would come along and say the bug is fixed...
02-25-2013 01:49 PM
04-10-2013 08:27 AM
posted on another thread as well but that one didn't make reference to being jailbroken. i'm jailbroken too but from what i'm reading that's likely not the issue. i'm using an ipad mini, anyone thing that makes a difference?
it works fine from the computer
05-13-2013 09:27 PM - edited 05-13-2013 09:32 PM
05-14-2013 04:44 PM
That is Bulls*it I pay my $99 a month why can I not use the xfinity app on my jailbroken ipad?
Did you try anything from some earlier posts (including one right before yours) regarding using xCon with a jailbroken phone to get this all working?
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