XfinityTV Mobile Apps

[sava700]

I rather agree here, I have two android devices - because they are clearly better than apple's junk and I'm not about to switch, but not having this option is not a good thing. It's almost College Football season and I'd like to be able to watch ESPN thru my device!!! I can take the tablet and stream in a game or something while at a game tailgating!

Please Comcast fix this!!

[PegasusMD]

If it is like what comcast did for thier xfinity streaming, it will be in a year and only offer a fraction of the content.

[mlcja]

I suggest telling Comcast you will switch to Verizon FIOS if they won't fix it, if you have that option in your area. Unfortunately, I do not have that option. Otherwise, I would make the switch. Sadly, it is obvious that Comcast has no sense of urgency in supporting the Android market. Losing market share to Verizon might just get their attention.

[porkr1]

Verizon is no bargain either IMHO

[mlcja]

>>>>Verizon is no bargain either IMHO<<<<

Agree. My only point is that these companies all react more quickly when they think they are at a competitive disadvantage. Witness the recent free internet speed increase from Comcast that followed closely on the heels of the speed increase from Verizon FIOS. I really doubt that this was a coincidence.

[sava700]

Yep..don't have FIOS if I did I would be on it already. Comcast just needs to allow Android users to use this, there is nothing at all special about Apple - I wonder if they will do this with WIndows 8 as well since they seem to suck up to apple.

[takethecake]

PLEASE fix this!!! Completely inexcusable that it's not working already

[porkr1]

Update to Watch ESPN app for android --- they added Comcast as a provider --- testing it out now 

[porkr1]

the app has Comcast as a provider finally but the app does not work on my Razr ( black screen ) and I have had to force close it several times 

[ComcastJoe · Accepted solution]

Hi all,

As mentioned before, if you are using the most up-to-date version of the WatchESPN app for Android, Comcast will now be listed as a provider.

Here are some requirements:

• Smartphones using OS version 2.3 and above will be able to run this app.

• The WatchESPN app is not yet optimized for Android tablets using OS version 2.3. Customers may download the phone version of the app and use it on their 7 or 10 inch Android tablet, the app will work on those devices.

• A Kindle Fire app is not currently available at the Amazon Kindle Store

What XFINITY customers need to WatchESPN app:

• A subscription to XFINITY TV

• A set-top box or other device supporting On Demand

• A subscription that includes the network you want to watch (ESPN, ESPN2, ESPNU)

To log in, you can either use your Comcast email address or a Comcast ID.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[sava700]

Ok let me get this straight.... I sub to Xfinity Internet (very high package) and I still can't use my login to watch on the app?!?! That is really messed up, should at least give the access to those that are paying way up there for internet services.

[porkr1]

The app does not work on my Droid Razr -- I meet all the requiremenst you listed

[ComcastJoe]

---

porkr1 wrote:

The app does not work on my Droid Razr -- I meet all the requiremenst you listed

---

What exactly does not work?

Are you able to sign in? 

Is the video not playing and giving a black screen?

Are you getting an error message?

What version OS are you using?

Please be as specific as possible so I can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[JaxJM]

Joe:

It looks like the Watch ESPN App is loading, but I cannot play any video. It loads, with "powered by Xfinity" in the upper right hand corner, so I know it's recognizing me as a Comcast user. I didn't need to sign in - it automatically recognized me as a Comcast user.

Whenever I click on a link that will take me to video, it looks like it is trying to load, but then I always get an error. Sometimes it just says "ERROR" in all caps, other times it says "There was an error loading the event. Error code: 300-3000."

I am using a Samsung Conquer smartphone (Sprint), running Android 2.3.6, connected via WiFi.

Appreciate any help you can offer. We appear to be getting closer.

[epurman]

Thanks Joe, I have a Samsung Galaxy on sprint...

I have the watchespn app, but comcast is not a provider.  My watchespn version is 1.3.3.  My android version is version 4+.

I meet all of the requirements and have on demand service. 

If I need to get the newest version of watchespn, do I uninstall and then reinstall, or will an update be out in a day or two.

Thanks

[sava700]

My App got the update but again - I'm a high paying sub to the Xfinity Internet (blast package) and yet I still can't access this without sub to the TV??? I sub to ESPN thru Dish I think one or the other would be enough proof I do pay ESPN for my content.

[mlcja]

The version 1.3.3 is old (February, I believe) and does not support Comcast.

I just went to "1 Mobile Market", and that is the latest version that they have.

Is there another download site? The Google play store is not an option for me.

http://www.1mobile.com/app/market/

[porkr1]

After installing the app, I chose Comcast as a provider, logged in using my Comcast ID, and then attempted to stream two of the different ESPN channels available ( ESPN2, and 3 ). After the Watch ESPN logo screen a spinning circle appeared and I waited ( and waited ) for the video to appear --- nothing but a black screen.

Eventually I get a message saying the app is not responding -- do I want to wait of force close.

Twice I waited and nothing.

I am using the RAZR with ICS

[PegasusMD]

---

JaxJM wrote:
Joe:

It looks like the Watch ESPN App is loading, but I cannot play any video. It loads, with "powered by Xfinity" in the upper right hand corner, so I know it's recognizing me as a Comcast user. I didn't need to sign in - it automatically recognized me as a Comcast user.

Whenever I click on a link that will take me to video, it looks like it is trying to load, but then I always get an error. Sometimes it just says "ERROR" in all caps, other times it says "There was an error loading the event. Error code: 300-3000."

I am using a Samsung Conquer smartphone (Sprint), running Android 2.3.6, connected via WiFi.

Appreciate any help you can offer. We appear to be getting closer.

---

JaxJM

I had the same problem when I downloaded the update. The app showed that I was signed in (powered by xfinity) even though I never entered my account information. I did a sign out and reselected xfinity and entered my account sign in. I was  then able to view the videos.

[ComcastJoe]

Hi all,

If you are having issues signing in, I can further assist you.

If you are having issues watching videos on the WatchESPN App after successfully signing in,  the please call the ESPN support line at 888-549-ESPN.

JaxJm: Please try PegasusMD's solution and let me know the results.

epurman: version 1.6.0 is the version of the WatchESPN app for Android that is needed.

sava700: I am sorry but a subscription to XFINITY TV is required.

porkr1: Please contact ESPN for further assistance.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[JaxJM]

Joe:  Thanks for following up.  I didn't have to go via PegasusMD.  I figured out how to solve the problem - here's how:

• I downloaded the WatchESPN app from GooglePlay on my Android phone
• When I opened it, it "automatically" recognized me as an Xfinity user, without my having to sign in, but I was unable to access any video.
• I signed out, signed back in (had to quit the WatchESPN application entirely first) - and voila! - I now have full access to WatchESPN.

Thanks again for your help on this.  Glad we're in time for football season.

[blader]

no luck with my phone (droid 2.2.2) but does work on my tablet.  maybe Santa will bring me a new phone for Christmas before the next NBA season is over,

[mlcja]

My problem is that my tablet is not supported by the Google Play site, so that is not an option for me.

Other sites I've checked don't have the new 1.6.0 version, at least not yet.

What I need to do is side load the APK file, but Google Play appears to be the only site I have found that has this new version. I don't own any other Android devices, so downloading to a supported phone, then sideloading to my tablet is not an option. I need to download directly to my tablet. Anyone know of a URL that has the 1.6.0 APK and allows downloading without Google Play's restrictions?

This is very frustrating, as I successfully downloaded the older app, and got it to run for a trial period, which has now expired. For that reason, I'm confident the new version will work on my tablet, but I'm dead in the water unless I can find the new APK file.

[epurman]

Joe:

I want to relay something positive, since I know those posts are generally in the minority.  Last night, I stated that I had the 1.3.3 version on the WatchESPN app and that comcast was not listed in the dropdown of providers.

When I turned on the phone this morning, I found an update of the WatchESPN app, had to manually install; it was version 1.6, loaded it, logged in, signed into the app and tested all ESPN channels including ESPN 3.

Thanks very much....

epurman

[VandyGold21]

I called ESPN and they said the WatchESPN app is not compatible with Razr phones.After all this time waiting for this app to work for comcast and final get it and for it not to work is unacceptable.  I dont know  if this is a Comcast, ESPN, or Verizon problem  but if it's not fixed I will be dropping all three services. FIX IT.

[mlcja]

Well, the 1.3.3 version worked just fine on my Kindle Fire, but comcast was not one of the providers, so it stopped working after a free preview period.

Then this month, the new 1.6 version came out, and comcast is one of the providers!

I sideloaded it to the Fire, it installed, but when it launched, a pop up said it needs a newer version of Adobe Air, ok to download it now? So I said "download", and it redirected me to the Amazon apps store, and then told me that Adobe Air is not compatible with my device. So I thought, no problem, I'll get the app from another source and sideload that too. But when I tried to sideload it, a warning message was displayed, stating that this action will replace a system file on my device. Proceed? Well I'm not that brave! Sideloading 3rd party apps is one thing. Replacing a system file with no idea of the consequences seem like a recipe for turning my Fire into a brick.

I would not recommend anyone else try this, unless you know how to recover from any bad outcome.

However, If anyone has already done this on the Kindle Fire, please share your results, good or bad.

[porkr1]

NO WATCHESPN SUPPORT FOR THE RAZR ? ESPN is telling you this yet Motorola makes the phone and we can watch streaming video from other apps and stations --- what makes the RAZR different ? I am assuming Razr MAxx is also not supported. 

This is SO frustrating !

Would Comcast take the lead on our behalf and work with the players involved for a resolution -- please ?

[mlcja]

I see that there is now a 1.6.1 version of the WatchESPN app.

This appears to have been released within the last couple of days.

Don't know if it fixes the RAZR issues, but thought others might like to know.

As for my Kindle Fire, still does not work because of Adobe Air compatibility issue.

[jpwptc]

I had the problem on my RAZR MAXX with the WatchESPN black screen of death.

Not sure if it was the 1.6.1 update or the Adobe Air 3.4.0.254 update, but now it works, yay!!!

[slives]

WatchESPN is still going expired every 10 minutes when watching a game.  In checking the internet, Comcast users are the only ones complaining of this.  Interesting

[Sundi]

I just wish Amazon would stop the bs and provide the latest version of adobe air so that I can use this app on my Kindle Fire

[brewdoug]

No doubt! Every single score on a game results in a tv timeout; when no commercial is fed during the break the "Expired" message results and then a shut down and restart of the app is required to get the video again. COME ON COMCAST/ESPN Techs. Figure this out.

Galaxy SIII (you know the most sold phone right now..)

[kotwicki85]

Paying this much for Comcast, you would think that they would let you login on more than one device. It is Bowl Season afterall!

[Sundi]

@kotwicki85: I just tested this on an iPhone, iPad, and MacBook at the same time and they worked. The streams that I used were not espn3 so I did have to select my ISP and authenticate. I made sure that I chose an ESPN, espn2 or espnU channel.
Not sure why u would be receiving an error about one device at a time.