07-23-2012 01:43 PM - edited 07-23-2012 01:47 PM
I log into my comcast xfinity account in the app and I get this error message
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07-23-2012 02:08 PM
I log into my comcast xfinity account in the app and I get this error message"Unable to play video. access to this content requires a television subscription. please contact your tv provider to subscribe."I can watch all these channels on my tvs so i dont know what the problem is. Changed my dns to comcasts' and made sure my phone was using them. uninstalled, rebooted phone, then reinstalled app and I am still getting the same error message. ESPN3 works in the app, just not ESPN, ESPN2, and ESPNU.This is what the error message looks like.... http://www.mediafire.com/view/?c4ry1r137wrzu69
Do you have access to a PC or Mac? If so, can you please try playing a video on XFINITYTV.com and let me know the results.
07-23-2012 02:27 PM
Yes, I tried all the ESPN's and those worked as well as the Family Guy I tried. Im on a Mac Pro.
This is an ESPN issue then. Please call their support line at 888-549-ESPN.
07-24-2012 05:08 PM
I had a service tech come out here today and he said I was getting weak signals. He installed an amplifier to increase the signal and everything is working now on the WatchESPN app. I dont know if that had anything to do with it? I also noticed that after he left when I signed into my customer central my tv service showed up and not just my Internet service (Internet was all that showed up previously). I also noticed that a new box was found in the Xfinity TV app for my iphone. I reinstalled WatchESPN app and everything is working as it should!! Couldnt be happier with what that service tech did here for my service.. Happy customer now =)
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