XfinityTV Mobile Apps

[Jimhutch13]

Have not been able to get sound with this app. Only app I'm having this issue with on my iPad, so wondering if it is provider specific?

[ComcastJoe]

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Jimhutch13 wrote:
Have not been able to get sound with this app. Only app I'm having this issue with on my iPad, so wondering if it is provider specific?

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You cannot have your iPad on the vibrate/silent setting when using the WatchESPN app. This is a very rare feature compared to most other apps.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[WarEagle57 · Accepted solution]

There is an idiosyncracy with the iPad WatchESPN app audio.  I encountered the problem, and a search revealed this:

https://discussions.apple.com/thread/3467851?start=0&tstart=0

The problem is that audio for the app is automatically muted (unlike any other audio output) if the slide switch is set to lock or unlock screen position rather than mute/unmute audio.  Check to see if this may be the problem.

[Funferalia]

Thanks. This solved the problem for me..

Leo