XfinityTV Mobile Apps

[atevans]

95610 - same..Broke, splash screen then back to the desktop - ipad2

[atevans]

lol  - IT WORKS NOW!!!

[robertmbrownsf]

Still no working for me.

[landgraftj]

Mine still does not work...iPad 2...zip code 60445,IL

[robertmbrownsf]

And the beat goes on.

[Mugsy39]

I can't find my remote so this really sucks

[Mugsy39]

It's like 1984 - I have to get off my rear to surf

[WarEagle57]

I just reinstalled, and it is now working here (98008).

[DoctorD47]

The Xfinity iPad App has worked very well indeed until today when it began crashing on startup. It manages to load and just as the screen gets ready to display the channel lineup it quits. 

Any ideas?

[webwmnwest]

This reminds me a lot of when Earthlink failed so bad for us in Portland. They lied and waffled and we ended up settling for $1million after a class action.

Or maybe they're just gauging how much we will miss it. I miss it.

[webwmnwest]

okay, i'm the sucker. Deleted and reinstalled. No joy.

[Torn2]

Deleted reinstalled, updated everything, reinstalled for last 4 days, still nothing works. It crashes as soon as program starts.

[robertmbrownsf]

It is finally working on my iPad 2, but not my iPhone 4 - Zip Code 94131

[newvalve]

Still dead 94549

[JohnGreenwood]

I switched to one of the Zips someone posted and I'm back in business. Doesn't solve channel control, but the OnDemand features work.

Here are the two I've tried based on the posts. If you have a working Zip please post. So far it looks like it's connected to the HD channels being in the 1000s.

 94131
98008

[Beemerx5]

Same situation northshore Boston (01945).  No joy to date for old iPAD

[traber]

Not working in Portland zip code 97202

[edrockower]

App not loading, each time I tap the app, it comes back to the icon in my iPad

[smiths112206]

Why is the app crashing every time we open it? We were using it for a couple of months with no problems. Now we can't even get it open. Please help!

[edrockower]

Same here

[newvalve]

It does seem related to the full digital channel list. In my zip, 94549, if I choose the basic channel set all is ok, if I choose what I really have- full digital, still fails. The big question is why do we have to do this diagnosis- 2 minutes of testing on whatever Comcast did would have found this proble. I agree that this is obviously not life and death, but it's a customer service disgrace, and is going to cost Comcast in word of mouth, not to mention some public hearings on rate requests.

[Ashley1496]

Same here in 98029. App crashes instantly. Major bummer!

[JohnGreenwood]

Still dead in the Midwest - 46143. Strange thing here is that we've had 1000+ for a couple of months I think and I haven't had any problems until now. I'm guessing we won't see this fixed until Monday when the regular software developers are in. At least I hope they fix it by Monday. I've gotten used using the app instead of my remote and who among us hasn't remotely changed the channel to irritate their teen?

J

[webwmnwest]

If it works okay on iPad 2, isn't that a clue?

Current downloadable version is dated from April something.

[richonmi]

Just reinstalled and same issue - crashes instantly once settings are made -- 98040

[WarEagle57]

Try entering 98008 for area. Mine is now working in Bellevue.

[Alchristie]

I just got 2 new iPads the tv app works fine on one of them and crashes on the other at the lineup screen. Tried reinstalling, resetting the iPad software. Nothing seems to help. I thought one of the iPads may be bad till I saw the posts on this site .

[JohnGreenwood]

I've got both iPad 1 and 2. Same behavior on both. I've also completed a total rebuild on the iPad 2 fo an unrelated issue so I can't imagine having a cleaner system to run on. Most importantly it runs with non-1000+ channel guides. Only the app developers know what's going on, but I haven't seen any posts on the apple support sites about network handling for the iOS.

Yes this a pain, but I'm hoping I can give Comcast the benefit of the doubt. These forums are a rich source of info for developers and hopefully we'll see an update soon. Realistically I'll only hold my breath for so long.

[Alchristie]

Update. On the second iPad I tried something I found on the iTunes app feedback for xfinity tv. We reloaded the app and used a different zip. 98008. The app came up fine and with the app running we went into settings, changed the zip back to ours and it now it works great. Very strange

[newvalve]

The key sems to be the type of channel lineup - in my zip, 94549, the basic lineup (cable card) works fine, but the digital lineup fails. Once set, the crash is so quick that you can't change back without remove/reinstall. Clearly Comcast changed something in how the digital channel lineup is delivered that's crashing the app. Again, 3 minutes of testing the new method, whatever it is, would have found this. Comcast is perilously close to a Dilbert quote "Once I realized I hate our customers, everything became easy"

[DoctorD47]

I got the following from the Comcast help desk:

1. uninstall the app

 2. completely power down the device. Just going into sleep mode wasn't 

enough.

3. Power back up and reinstall the app. You'll have to sign back in and set the app up again.

It worked on my iPad.

It's annoying to have to set up the favorites but the fix does work.

[WarEagle57]

---

DoctorD47 wrote:

I got the following from the Comcast help desk:

1. uninstall the app

 2. completely power down the device. Just going into sleep mode wasn't 

enough.

3. Power back up and reinstall the app. You'll have to sign back in and set the app up again.

It worked on my iPad.

It's annoying to have to set up the favorites but the fix does work.

---

I would imagine the fact that it is working now is coincidental to their technique.   I didn't do any powering down, but eventually when I reinstalled the app for the nth time they had fixed whatever the problem was, probably a function of my channel lineup's relation to the app.  It's working for some, but not for others.

[newvalve]

Still broken 94549, digital channels. Delete/reboot/reload is Comcast's standard answer - worked for another problem months ago but bogus here.

[robertmbrownsf]

I live in zip 94131 and my iPad 2 started working again earlier today. But my iPhone 4 still does not work, even after I followed the instructions above.

[JohnGreenwood]

Just tried the suggested steps and still no luck with 46143. I'll keep holding out hope.

[Irisgarcia]

Doesn't work here iPad2 4.3.3 zip code 60618

[Beemerx5]

Followed the instructions.

No joy.  Same as before.

[newvalve]

Just for grins, I've got a support chat session going on this - it's obvious that the rank and file support folks have no information.  I also used Comcasts "mail Rick" page to email this issue to Rick Gennaro, VP customer support - let's see if something happens.

Oh, and yet another remove/reboot/reload failed.  It works when I use the standard channel lineup for 94549, but not for the digital, which is, of course, what I have.

[newvalve]

Fwiw, I pointed the support person on ,y chat session to this thread and s/he said they would "escalate". Also, android version is working, although it's portrait only, doesn't recognize when I move the phone to landscape.

[KingBoo]

Mine is up and running, sort of. (iPad1 98077).  The app no longer crashes, but when I get to Play Now it says "No Wi-Fi Connection" which is stupid since I clearly have a wifi connection in order to even get anything to show in the app. Hope they get all the weirdness sorted out soon.

[KingBoo]

Weird, I totally shut down the iPad and now all works.

[newvalve]

Well after the nth (n>10) reload, mine (94549, digital channels) now appears to be working - maybe somebody in Comcast finally actually fixed it.

[JohnGreenwood]

I sent an email to customer service too and received a quick reply. I don't know what they did, but 46143 is working now and with channels over 1000. I know everyone on this thread was getting tired, but I will offer a thanks to Comcast for addressing this. I think if this happens again the best thing they could do would be to have a rep post that they're aware and working on it.

J

[PJSChicago]

Works! Zip 60625

[Dunn611]

The app is not crashing on my ipad2 but the watch on tv now button does not change the channel

[WarEagle57]

It works fine for me in zip 98008, both from the listings and by entering the channel number. What is your zip code?

[DoctorD47]

Mine is 97267.

My app is working fine now but the fix is a hassle.

Go Ducks!

[siliconjon]

Mine does not work. Zip code 95014.

[scpshm]

downloaded Version 1.5.1105102 today and now i'm unable to sign on and the channel listings are not loading.  Everything worked prior to installing the new version.  Anyone else having this problem?

I'm going to uninstall and reinstall to see if that fixes the problem.

This is happening on my iPhone

[scpshm]

After uninstalling and reinstalling a number of times the app is now working.