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Visitor
Posts: 3
Registered: ‎07-21-2009

Re: XFINITY TV iPad App feedback

95610 - same..Broke, splash screen then back to the desktop - ipad2

Visitor
Posts: 3
Registered: ‎07-21-2009

Re: XFINITY TV iPad App feedback

lol  - IT WORKS NOW!!!

Regular Contributor
Posts: 49
Registered: ‎07-09-2009

Re: XFINITY TV iPad App feedback

Still no working for me.
Visitor
landgraftj
Posts: 1
Registered: ‎10-16-2010

Re: XFINITY TV iPad App feedback

Mine still does not work...iPad 2...zip code 60445,IL
Regular Contributor
Posts: 49
Registered: ‎07-09-2009

Re: XFINITY TV iPad App feedback

And the beat goes on.
New Visitor
Mugsy39
Posts: 2
Registered: ‎05-07-2011

Re: XFINITY TV iPad App feedback

I can't find my remote so this really sucks
New Visitor
Mugsy39
Posts: 2
Registered: ‎05-07-2011

Re: XFINITY TV iPad App feedback

It's like 1984 - I have to get off my rear to surf
Cable Expert
WarEagle57
Posts: 10,676
Registered: ‎12-31-2004

Re: XFINITY TV iPad App feedback

I just reinstalled, and it is now working here (98008).
Visitor
DoctorD47
Posts: 4
Registered: ‎05-07-2011

Re: XFINITY TV iPad App has begun crashing on startup

The Xfinity iPad App has worked very well indeed until today when it began crashing on startup. It manages to load and just as the screen gets ready to display the channel lineup it quits. 

 

Any ideas?

Contributor
webwmnwest
Posts: 6
Registered: ‎05-07-2011

Re: XFINITY TV iPad App feedback

This reminds me a lot of when Earthlink failed so bad for us in Portland. They lied and waffled and we ended up settling for $1million after a class action.

 

Or maybe they're just gauging how much we will miss it. I miss it.

Contributor
webwmnwest
Posts: 6
Registered: ‎05-07-2011

Re: XFINITY TV iPad App feedback

okay, i'm the sucker. Deleted and reinstalled. No joy.

New Visitor
Torn2
Posts: 1
Registered: ‎05-08-2011

Re: XFINITY TV iPad App feedback

Deleted reinstalled, updated everything, reinstalled for last 4 days, still nothing works. It crashes as soon as program starts.
Regular Contributor
Posts: 49
Registered: ‎07-09-2009

Re: XFINITY TV iPad App feedback

It is finally working on my iPad 2, but not my iPhone 4 - Zip Code 94131
Contributor
Posts: 13
Registered: ‎10-19-2007

Re: XFINITY TV iPad App feedback

Still dead 94549
Visitor
JohnGreenwood
Posts: 7
Registered: ‎05-07-2011

Re: XFINITY TV iPad App feedback

I switched to one of the Zips someone posted and I'm back in business. Doesn't solve channel control, but the OnDemand features work.

Here are the two I've tried based on the posts. If you have a working Zip please post. So far it looks like it's connected to the HD channels being in the 1000s.

 94131
98008

New Visitor
Beemerx5
Posts: 2
Registered: ‎05-08-2011

Re: XFINITY TV iPad App feedback

Same situation northshore Boston (01945).  No joy to date for old iPAD

Contributor
Posts: 11
Registered: ‎12-02-2003

Re: XFINITY TV iPad App feedback

Not working in Portland zip code 97202

Visitor
edrockower
Posts: 2
Registered: ‎04-14-2010

iPad crashing

App not loading, each time I tap the app, it comes back to the icon in my iPad
New Visitor
smiths112206
Posts: 1
Registered: ‎05-08-2011

Re: XFINITY TV iPad App feedback

Why is the app crashing every time we open it? We were using it for a couple of months with no problems. Now we can't even get it open. Please help!
Visitor
edrockower
Posts: 2
Registered: ‎04-14-2010

Re: XFINITY TV iPad App feedback

Same here
Contributor
Posts: 13
Registered: ‎10-19-2007

Re: XFINITY TV iPad App feedback

It does seem related to the full digital channel list. In my zip, 94549, if I choose the basic channel set all is ok, if I choose what I really have- full digital, still fails. The big question is why do we have to do this diagnosis- 2 minutes of testing on whatever Comcast did would have found this proble. I agree that this is obviously not life and death, but it's a customer service disgrace, and is going to cost Comcast in word of mouth, not to mention some public hearings on rate requests.
New Visitor
Ashley1496
Posts: 1
Registered: ‎05-08-2011

Re: XFINITY TV iPad App feedback

Same here in 98029. App crashes instantly. Major bummer!
Visitor
JohnGreenwood
Posts: 7
Registered: ‎05-07-2011

Re: XFINITY TV iPad App feedback

Still dead in the Midwest - 46143. Strange thing here is that we've had 1000+ for a couple of months I think and I haven't had any problems until now. I'm guessing we won't see this fixed until Monday when the regular software developers are in. At least I hope they fix it by Monday. I've gotten used using the app instead of my remote and who among us hasn't remotely changed the channel to irritate their teen?

J
Contributor
webwmnwest
Posts: 6
Registered: ‎05-07-2011

Re: XFINITY TV iPad App feedback

If it works okay on iPad 2, isn't that a clue?

 

Current downloadable version is dated from April something.

New Visitor
richonmi
Posts: 3
Registered: ‎05-05-2011

Re: XFINITY TV iPad App feedback

Just reinstalled and same issue - crashes instantly once settings are made -- 98040

Cable Expert
WarEagle57
Posts: 10,676
Registered: ‎12-31-2004

Re: XFINITY TV iPad App feedback

Try entering 98008 for area. Mine is now working in Bellevue.
New Visitor
Alchristie
Posts: 2
Registered: ‎05-08-2011

Re: XFINITY TV iPad App feedback

I just got 2 new iPads the tv app works fine on one of them and crashes on the other at the lineup screen. Tried reinstalling, resetting the iPad software. Nothing seems to help. I thought one of the iPads may be bad till I saw the posts on this site .
Visitor
JohnGreenwood
Posts: 7
Registered: ‎05-07-2011

Re: XFINITY TV iPad App feedback

I've got both iPad 1 and 2. Same behavior on both. I've also completed a total rebuild on the iPad 2 fo an unrelated issue so I can't imagine having a cleaner system to run on. Most importantly it runs with non-1000+ channel guides. Only the app developers know what's going on, but I haven't seen any posts on the apple support sites about network handling for the iOS.

Yes this a pain, but I'm hoping I can give Comcast the benefit of the doubt. These forums are a rich source of info for developers and hopefully we'll see an update soon. Realistically I'll only hold my breath for so long.
New Visitor
Alchristie
Posts: 2
Registered: ‎05-08-2011

Re: XFINITY TV iPad App feedback

Update. On the second iPad I tried something I found on the iTunes app feedback for xfinity tv. We reloaded the app and used a different zip. 98008. The app came up fine and with the app running we went into settings, changed the zip back to ours and it now it works great. Very strange
Contributor
Posts: 13
Registered: ‎10-19-2007

Re: XFINITY TV iPad App feedback

The key sems to be the type of channel lineup - in my zip, 94549, the basic lineup (cable card) works fine, but the digital lineup fails. Once set, the crash is so quick that you can't change back without remove/reinstall. Clearly Comcast changed something in how the digital channel lineup is delivered that's crashing the app. Again, 3 minutes of testing the new method, whatever it is, would have found this. Comcast is perilously close to a Dilbert quote "Once I realized I hate our customers, everything became easy"
Visitor
DoctorD47
Posts: 4
Registered: ‎05-07-2011

Re: XFINITY TV iPad App feedback

I got the following from the Comcast help desk:


1. uninstall the app

 2. completely power down the device. Just going into sleep mode wasn't 

enough.

3. Power back up and reinstall the app. You'll have to sign back in and set the app up again.


It worked on my iPad.


It's annoying to have to set up the favorites but the fix does work.

Cable Expert
WarEagle57
Posts: 10,676
Registered: ‎12-31-2004

Re: XFINITY TV iPad App feedback

 


DoctorD47 wrote:

I got the following from the Comcast help desk:


1. uninstall the app

 2. completely power down the device. Just going into sleep mode wasn't 

enough.

3. Power back up and reinstall the app. You'll have to sign back in and set the app up again.


It worked on my iPad.


It's annoying to have to set up the favorites but the fix does work.


I would imagine the fact that it is working now is coincidental to their technique.   I didn't do any powering down, but eventually when I reinstalled the app for the nth time they had fixed whatever the problem was, probably a function of my channel lineup's relation to the app.  It's working for some, but not for others.

 

Contributor
Posts: 13
Registered: ‎10-19-2007

Re: XFINITY TV iPad App feedback

Still broken 94549, digital channels. Delete/reboot/reload is Comcast's standard answer - worked for another problem months ago but bogus here.
Regular Contributor
Posts: 49
Registered: ‎07-09-2009

Re: XFINITY TV iPad App feedback

I live in zip 94131 and my iPad 2 started working again earlier today. But my iPhone 4 still does not work, even after I followed the instructions above.
Visitor
JohnGreenwood
Posts: 7
Registered: ‎05-07-2011

Re: XFINITY TV iPad App feedback

Just tried the suggested steps and still no luck with 46143. I'll keep holding out hope.
New Visitor
Irisgarcia
Posts: 1
Registered: ‎05-09-2011

Re: XFINITY TV iPad App feedback

Doesn't work here iPad2 4.3.3 zip code 60618
New Visitor
Beemerx5
Posts: 2
Registered: ‎05-08-2011

Re: XFINITY TV iPad App feedback

Followed the instructions.

No joy.  Same as before.

Contributor
Posts: 13
Registered: ‎10-19-2007

Re: XFINITY TV iPad App feedback

Just for grins, I've got a support chat session going on this - it's obvious that the rank and file support folks have no information.  I also used Comcasts "mail Rick" page to email this issue to Rick Gennaro, VP customer support - let's see if something happens.

 

Oh, and yet another remove/reboot/reload failed.  It works when I use the standard channel lineup for 94549, but not for the digital, which is, of course, what I have.

Contributor
Posts: 13
Registered: ‎10-19-2007

Re: XFINITY TV iPad App feedback

Fwiw, I pointed the support person on ,y chat session to this thread and s/he said they would "escalate". Also, android version is working, although it's portrait only, doesn't recognize when I move the phone to landscape.
Visitor
Posts: 3
Registered: ‎08-15-2007

Re: XFINITY TV iPad App feedback

Mine is up and running, sort of. (iPad1 98077).  The app no longer crashes, but when I get to Play Now it says "No Wi-Fi Connection" which is stupid since I clearly have a wifi connection in order to even get anything to show in the app. Hope they get all the weirdness sorted out soon.

Visitor
Posts: 3
Registered: ‎08-15-2007

Re: XFINITY TV iPad App feedback

Weird, I totally shut down the iPad and now all works.

Contributor
Posts: 13
Registered: ‎10-19-2007

Re: XFINITY TV iPad App feedback

Well after the nth (n>10) reload, mine (94549, digital channels) now appears to be working - maybe somebody in Comcast finally actually fixed it.

Visitor
JohnGreenwood
Posts: 7
Registered: ‎05-07-2011

Re: XFINITY TV iPad App feedback

I sent an email to customer service too and received a quick reply. I don't know what they did, but 46143 is working now and with channels over 1000. I know everyone on this thread was getting tired, but I will offer a thanks to Comcast for addressing this. I think if this happens again the best thing they could do would be to have a rep post that they're aware and working on it.

J
New Visitor
PJSChicago
Posts: 3
Registered: ‎05-06-2011

Re: XFINITY TV iPad App feedback

Works! Zip 60625
New Visitor
Dunn611
Posts: 1
Registered: ‎05-17-2011

Re: XFINITY TV iPad App feedback

The app is not crashing on my ipad2 but the watch on tv now button does not change the channel
Cable Expert
WarEagle57
Posts: 10,676
Registered: ‎12-31-2004

Re: XFINITY TV iPad App feedback

It works fine for me in zip 98008, both from the listings and by entering the channel number. What is your zip code?
Visitor
DoctorD47
Posts: 4
Registered: ‎05-07-2011

Re: XFINITY TV iPad App feedback

Mine is 97267.

 

My app is working fine now but the fix is a hassle.

 

Go Ducks!

New Visitor
Posts: 2
Registered: ‎12-07-2006

Re: XFINITY TV iPad App feedback

Mine does not work. Zip code 95014.

Contributor
Posts: 6
Registered: ‎02-13-2009

Re: XFINITY TV iPad App feedback

[ Edited ]

downloaded Version 1.5.1105102 today and now i'm unable to sign on and the channel listings are not loading.  Everything worked prior to installing the new version.  Anyone else having this problem?

I'm going to uninstall and reinstall to see if that fixes the problem.

 

This is happening on my iPhone

Contributor
Posts: 6
Registered: ‎02-13-2009

Re: XFINITY TV iPad App feedback

After uninstalling and reinstalling a number of times the app is now working.