I'm just recently taking over as the new Forum Admin so I would like to apologize for the late response. I see you found a nice work around for this issue. I will reach out to our team to get an answer to your question.
Yes, I will be monitoring the boards on a regular basis. Certainly if I do miss something please feel free to contact me either through a Private Message or email @ larry_blanden@cable.comcast.com.
Last week my ipad app worked without problem. I don't know if its related, however, now that the app has been updated, my HBO and Showtime subscriptions are no longer recognized and thus I can't play any these channel selections.
I called in this problem and somebody left me a message yesterday to call and I was given a reference #. Calling the number, I have now been on hold for over 3 hours. This is unacceptable............
Any suggestions - I uninstalled and installed several times and turned off Ipad - nothing.
This is also the same proble I am having trying to play HBO and Showtime shows on-line.
I had a problem with the app this morning. I deleted it and then downloaded from the App Store and it is now working normally. So you might give that a try.
Is there anyway I add multiple DVR's? My son is at school and wants to use his DVR at his school and is on our account still. He's trying to set his up, and keeps changing ours at home.
I have an xfinity branded RNG 110 (on the compatible list). I try using the xfinity tv app to change channels from my iPad2, but the iPad does not 'see' any compatible TVs. Comcast told me that it would not work unless I pay for DVR service!
The iPhone app is a big disappointment. I have an iPhone 4 and have all bars on the wi fi connection, but every time I fry to watch a movie, it starts to load then show the channel ad such as "Stars", then locks up. I have not been able to load a single movie from the app. I also have HBO GO and that app works great!
I am having repeated problems with the xfinity app on my ipad2. It just closes at various times and then refuses to stay open when I attempt to start it again. A delete and re-install is the only thing that gets it working again! Love it when it's working!
I'm having lots of issues with the Xfinity TV iOS app on the iPad 2. It crashes very often, mostly when switching DVRs or trying to change channelo or trying to send the test signal to the DVR. Half the time changing the channel or getting the name to appear on the DVR works maybe 20% of the time.
I've tried:
Restarting the iPad
Uninstalling/reinstalling the app
Uninstalling/reinstalling and picking a different zip code
Power cycling the DVRs
I've seen TONS of complaints similar to this on the reviews for the app itself.
After launching the XFinity TV app, I enter email and password, it shows me the TV it sees "TV 3", and asks me to verify that is what is showing on my TV - it is. I hit continue, and the app shuts down. I have uninstalled and reinstalled three times, and have cleared my cookies, cache and history in Safari. iPad 2. First time ever trying to get this to work.
Is there any way to enable video out form the iPad to a larger screen? When I connect via an apple adapter to the HDMI port, all I get is audio. Thanks.
i don't know how this stuff works but I hope somebody reads this and makes a change. yesterday I was watching howvto train your dragon on my iPad and wanted to finish the movie tonight but couldn't because now it thinks I want to dvr the movie. when I tried a different approach, it says I need to download flash player. I was able to watch the movie last night, why not tonight? this Ipad is the first apple product I have ever purchased and I will never buy another if they don't find a way around all their restrictions.
Hoping someone is checking this forum...I have installed and reinstalled the xfinity tv app for the iPad 3 times, done hard boots, checked dates and times and yet when I go to log into the app it keeps giving me the error.......
REQUEST ERROR An unknown error has occurred during this request. Please try again.
We certainly would like to use it if we could get past the log in screen. I can access it via the "Continue without signing in". But not really the purpose for which we'd like to use the app.
I wanted to know why I cannot watch the same shows I watch on xfinity on my computer on the app on my ipad? For instance mtv shows are not available for Play Now on my ipad like they are online. is there a way to fix this? Please HELP!!! Thx!
I've asked a forum administrator (or other Comcast employee) to check this thread, but it's a holiday weekend ...
The unavailable network problem may be related to not using Comcast's DNS (domain name server). Look at this thread in this forum for something to try. You need to be using Comcast's DNS.
hey comcast...anything? I still can't watch xfinity tv and the remote control doesn't work (which really doesn't matter since I have a remote....) WHEN will you stop with the exclusive Apple agreement?
Hey Comcast, You realize, of course, that no other app dev team has had the same unresolved problem for 2 whole years. I hope you guys aren't proud of this "honor." Face it, you guys are terrible programmers. Moreover, this is most definitely a leadership issue. Your first bug fix needs to be some new hires. FAIL
