XfinityTV Mobile Apps

[Jackie1109]

We just got multi room DVR and the xfinity app shows the DVR is 100% full. It allows me to change channels so I know it is connected to my tv but it doesn't allow me to access the DVR. I have tried deleting and installing the app but no luck.

[ComcastJoe]

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Jackie1109 wrote:
We just got multi room DVR and the xfinity app shows the DVR is 100% full. It allows me to change channels so I know it is connected to my tv but it doesn't allow me to access the DVR. I have tried deleting and installing the app but no luck.

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Even though it says 100%, is it letting you set a recording? If so, try deleting your cookies and cache and see if that fixes it.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Jackie1109]

It doesn't let me set recordings from the app. I am able to change channels on the tvs from the app so I know it is connected. But shows the DVR as being 100% full with an exclamation point in a yellow triangle. I tried clearing out the cookies and cache with no success.

[ComcastJoe]

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Jackie1109 wrote:
It doesn't let me set recordings from the app. I am able to change channels on the tvs from the app so I know it is connected. But shows the DVR as being 100% full with an exclamation point in a yellow triangle. I tried clearing out the cookies and cache with no success.

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Try unplugging your box for a minute or so and then plug it back in.

I suggest you do this before you leave the house or before you go to bed. It takes some time for the grid to fully load and for the cable box to fully sync back up again.

After you have done this, please try again and let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Jackie1109]

Sadly I am still getting the same message.

[ComcastJoe]

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Jackie1109 wrote:
Sadly I am still getting the same message.

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Our team is looking into your issue.

Also, what percentage of space does your DVR say you have? I am referring to the actual DVR and not the online DVR Manager.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Jackie1109 · Accepted solution]

This morning when I woke up it is all of sudden working. Somehow either on it's own and with the combination of other stuff it I allowing me to delete and program. It also shows what is in my DVR. Thank you so much for your help and support!

Jackie