XfinityTV Mobile Apps

[vlis]

For about a week now, when I click on Manage my DVR in the app (for iphone), it brings me to a page that says to download the App.  I already have the App.  I did re-download it but still get the same message.  Please advise.

[ComcastJoe]

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vlis wrote:

For about a week now, when I click on Manage my DVR in the app (for iphone), it brings me to a page that says to download the App.  I already have the App.  I did re-download it but still get the same message.  Please advise.

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Click the "No thanks, continue to http://xfinitytv.com" link on that page to get to your DVR Manager.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[vlis]

I did that but the same screen keeps coming back...please advise

[ComcastJoe]

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vlis wrote:

I did that but the same screen keeps coming back...please advise

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So you are clicking the link and the page is just sitting there or is it taking you to another webpage?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[vlis]

it just keeps bringing up the same page over and over...

[ComcastJoe]

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vlis wrote:

it just keeps bringing up the same page over and over...

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Try going directly to the site through your iPhone's Safari browser by typing in this address:

http://xfinitytv.comcast.net/mytv/dvr

We are working on an update that will let you manage your DVR within the app. I will update this message board when I know more.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[vlis]

still does not work

 still does not work

[ComcastJoe]

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vlis wrote:

still does not work

 still does not work

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When you open the Safari app and then try going directly to the link, what page appears? A blank page, a xfinitytv.com page, or a completely different page?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[vlis]

the same page...saying to download the App

[ComcastJoe]

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vlis wrote:

the same page...saying to download the App

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On your iPhone and go to Settings > Safari and set it to these settings:

Open Links: In New Page

Private Browsing: Off

Accept Cookies: From Visited or Always

Clear your History

Clear your Cookies and Data

JavaScript: On

After I set up these options on my iPhone, I was given the same screen and had no issues getting past it.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[vlis]

Just did it and still does not work.  Keep in mind, it worked a few days ago.  Are you sure its not an issue on the comcast side?

[ComcastJoe]

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vlis wrote:

Just did it and still does not work.  Keep in mind, it worked a few days ago.  Are you sure its not an issue on the comcast side?

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No other users have reported this issue and I cannot duplicate it myself.

Try downloading the Opera Mini Web Browser App and try accessing www.xfinitytv.com/mytv/dvr from there.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe