04-01-2013 09:07 PM
Mini Ipad2, XFINITY Player App. Won't play selected videos. Logged in just fine. But when I go to play, receive the error "Sorry, we've experienced some difficulty playing your video" Happens pretty much every day.
04-01-2013 09:11 PM
First I have to say it, there is no ipad mini 2 its ipad mini only.
make sure you logged in with the primary account holders credentials
does this happen on every video or just some
log out of your account, delete the app, restart the pad, download the app, log in, try again. make sure you are subscribed to the shows you want to watch. Do they work on your computer. You also need to be close to the wireless to get them to show properly.
04-01-2013 09:19 PM
you are correct it is an ipad mini. we also have an ipad2, my apologies.
we just got the ipad mini like a month ago and it never worked consistently, we just uninstall and reinstall try it a few times and then switch to netflix if we can't get it going. yes i can watch on the computer just fine. thanks
04-01-2013 09:21 PM
does it work on the ipad 2 at all. We need to isolate what the issue is. you have two ipads does it do the same thing right by the wireless router> what speed internet do you subscribe to?
04-09-2013 02:47 PM
04-18-2013 10:15 AM
04-18-2013 03:03 PM
I am having the same problem. I pay for the extra internet speed and still it will not play. I even downloaded the shows that I wanted to watch and they will not even play.
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