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Visitor
kgreek
Posts: 3
Registered: ‎02-01-2012
Accepted Solution

2/1/12: Error 556

[ Edited ]

Can not load videos in any browser. Receive the following message 

"Sorry, we've experienced some difficulty playing your video.

Please refresh this page in your browser to try again.

(Error 556)"

 

I have refreshed, reloaded, restarted, cleared cache, tried muilitple browsers, etc.. Any idea what the deal is??

 

Official Employee
ComcastJoe
Posts: 6,897
Registered: ‎08-11-2011

Re: Error 556


kgreek wrote:

Can not load videos in any browser. Receive the following message 

"Sorry, we've experienced some difficulty playing your video.

Please refresh this page in your browser to try again.

(Error 556)"

 

I have refreshed, reloaded, restarted, cleared cache, tried muilitple browsers, etc.. Any idea what the deal is??

 


What video are you trying to watch? I would like to test it out.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Visitor
maryanndixauto
Posts: 1
Registered: ‎02-01-2012

Re: Error 556

i am getting same error message, i also tried in different browser.  i also tried multi videos.  anyone know whats up

Visitor
kgreek
Posts: 3
Registered: ‎02-01-2012

Re: Error 556

Any and all videos, but here is a link to a specific one that would not play:

http://xfinitytv.comcast.net/tv/Chicago-Hope/62617/1506279879/You-Gotta-Have-Heart/videos

 

 

Official Employee
ComcastJoe
Posts: 6,897
Registered: ‎08-11-2011

Re: Error 556


kgreek wrote:

Any and all videos, but here is a link to a specific one that would not play:

http://xfinitytv.comcast.net/tv/Chicago-Hope/62617/1506279879/You-Gotta-Have-Heart/videos

 

 


Thank you for your help.

 

I am able to duplicate your issues and our team is further looking into it.

 

Thank you for your feedback and sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Visitor
ahoward24
Posts: 1
Registered: ‎02-01-2012
New Visitor
Posts: 1
Registered: ‎07-01-2008

Re: 2/1/12: Error 556

I am getting this error also. 

Contributor
Posts: 5
Registered: ‎05-29-2008

error 556

getting error 556 on this video

http://xfinitytv.comcast.net/tv/Grimm/143120/2186874246/Game-Ogre/videos

 

tried several things but still getting it.

New Visitor
foxy_girl
Posts: 1
Registered: ‎02-01-2012

Re: 2/1/12: Error 556

i am getting this error as well

New Visitor
newhbk
Posts: 1
Registered: ‎02-01-2012

Re: 2/1/12: Error 556

I have the same problem :smileysad:

New Visitor
Tunirob
Posts: 1
Registered: ‎02-01-2012

Re: 2/1/12: Error 556

Same issue again and again and put through troubleshooting of clearing cookies, caches, rebooting, etc... Was having this issue with Firefox and Internet Explorer.

 

Just had online chat and this is what I was told that On Demand programming is down for a min. of 2-3 days and at a maximum for up to a week while Comcast upgrades their systems "so that playback will be better. We are also making adjustments on our virtual drive so that we can make room for more programs." 

 

She apologized if I hadn't been alerted to the maintenance/outage but when I asked if anyone had been alerted she said no, that the error code was the alert.

 

Wow.

Official Employee
ComcastJoe
Posts: 6,897
Registered: ‎08-11-2011

Re: 2/1/12: Error 556

These videos are now running properly and this issue has been fixed.

 

I am locking this thread because the original issue has been resolved. If you are still having problems watching videos, please create a new thread and I will help you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe