Reply
New Visitor
Starbuk
Posts: 1
Registered: ‎01-26-2013

Can't Watch Xfinity TV Online

I am not able to watch Xfinity TV online. When I click on a show, I see a black box with the faded gray circles in it. No play button appears and the only thing I can see is the closed captioning option, which I cannot click on. I have tried watching on Firefox, Chrome, and IE. I have also reinstalled Silverlight, Adobe, and Java. 

 

This is the link to the video I am trying to watch:

http://xfinitytv.comcast.net/watch/King-of-the-Nerds/5277153531902199112/15779395804/Imaginary-Realm...

No other videos have worked either.

 

This is my user device information:

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: False My Conroller ID: Unknown My Map ID: Unknown My Persona ID: 8549 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: True Facebook Queue Syncing: False Facebook Connect: False My public IP address: 24.147.93.212 My operating system: Windows - Undefined My web browser: Chrome 24 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.56 Safari/537.17 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2626 Bytes). Time Information My Clock Time: Sat Jan 26 2013 21:33:18 GMT-0500 (Eastern Standard Time) Server Clock Time: Sat Jan 26 2013 21:33:12 GMT-0500 (Eastern Standard Time)

My Account Information Primary Account: True Provider Codes: Cy, Bq, Ce, Cd, Cf, Cg, Da, Cu, Bv, B, Cz, Cx, H, Ad, Bw, D, Al, Ci, A, Bb, Bc, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, Cv, Bm, Co, Bl, Cw, Cj, Bo, J, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False Thank you for your time.
Official Employee
ComcastJoe
Posts: 6,902
Registered: ‎08-11-2011

Re: Can't Watch Xfinity TV Online


Starbuk wrote:

I am not able to watch Xfinity TV online. When I click on a show, I see a black box with the faded gray circles in it. No play button appears and the only thing I can see is the closed captioning option, which I cannot click on. I have tried watching on Firefox, Chrome, and IE. I have also reinstalled Silverlight, Adobe, and Java. 

 

This is the link to the video I am trying to watch:

http://xfinitytv.comcast.net/watch/King-of-the-Nerds/5277153531902199112/15779395804/Imaginary-Realm...

No other videos have worked either.

 

This is my user device information:

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: False My Conroller ID: Unknown My Map ID: Unknown My Persona ID: 8549 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: True Facebook Queue Syncing: False Facebook Connect: False My public IP address: 24.147.93.212 My operating system: Windows - Undefined My web browser: Chrome 24 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.56 Safari/537.17 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2626 Bytes). Time Information My Clock Time: Sat Jan 26 2013 21:33:18 GMT-0500 (Eastern Standard Time) Server Clock Time: Sat Jan 26 2013 21:33:12 GMT-0500 (Eastern Standard Time)

My Account Information Primary Account: True Provider Codes: Cy, Bq, Ce, Cd, Cf, Cg, Da, Cu, Bv, B, Cz, Cx, H, Ad, Bw, D, Al, Ci, A, Bb, Bc, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, Cv, Bm, Co, Bl, Cw, Cj, Bo, J, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False Thank you for your time.

You have an older version of Silverlight installed.

 

Completely uninstall Silverlight from your computer again. Then download and install Silverlight from the appropriate link below:

 

Windows users 

 

This is a patched version that fixes most video playback issues and gets you out of the "Please install/upgrade Silverlight" loop.

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support