XfinityTV Website

[tnjcent]

I try to play tv episodes on line but when I hit play, all I get is moving dots...playing....but nothing comes on. What's going on?

xxxxxxxxx@comcast.net

[ComcastJoe]

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tnjcent wrote:

I try to play tv episodes on line but when I hit play, all I get is moving dots...playing....but nothing comes on. What's going on?

xxxxxxxxx@comcast.net

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Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[tnjcent]

My Device Information My Zip Code: 37130 My Cable Provider: Comcast Nashville Digital My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 76.123.201.26 My operating system: Windows - rv:14.0 My web browser: Firefox 14 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1 My system type: Desktop computer or other device My Move player version: 071706000001 My Silverlight version: 4.1.10329.0 My flash version: 11.3 r300 Javascript: enabled Cookies: enabled Time Information My Clock Time: Mon Jul 30 2012 09:45:07 GMT-0500 (Central Daylight Time) Server Clock Time: Mon Jul 30 2012 09:45:08 GMT-0500 (Central Daylight Time) My Account Information Primary Account: True Provider Codes: bw, ci, a, bq, ce, cd, cf, by, bu, at, bs, cb, ch, bm, au, bl, bv, b, c, bo, bt, cc, bn Internet Subscriber: True Cable TV Subscriber: True

[ComcastJoe]

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tnjcent wrote:

......... My operating system: Windows - rv:14.0 My web browser: Firefox 14 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1 My system type: Desktop computer or other device My Move player version: 071706000001 My Silverlight version: 4.1.10329.0 My flash version: 11.3 r300 Javascript: enabled Cookies: enabled Time Information My Clock Time: Mon Jul 30 2012 09:45:07 GMT-0500 (Central Daylight Time) Server Clock Time: Mon Jul 30 2012 09:45:08 GMT-0500 (Central Daylight Time) My Account Information Primary Account: True Provider Codes: bw, ci, a, bq, ce, cd, cf, by, bu, at, bs, cb, ch, bm, au, bl, bv, b, c, bo, bt, cc, bn Internet Subscriber: True Cable TV Subscriber: True

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Completely uninstall Silverlight from your computer. Then download and install Silverlight from the link below:

Windows users 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe