XfinityTV Website

[berner73]

Cannot watch Xfinity TV clips, just shows a black screen and no error is reported.  Here is the system info

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: Not Installed My public IP address: 66.31.63.115 My operating system: Windows - undefined My web browser: Firefox 11 - Mozilla/5.0 (Windows NT 5.1; rv:11.0) Gecko/20100101 Firefox/11.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10111.0 My flash version: 11.2 r202 Javascript: enabled Cookies: enabled

[JayInAlg]

Please try and update Silverlight to ver 5, you do not have the latest version.

Get it HERE

[ComcastJoe]

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berner73 wrote:

Cannot watch Xfinity TV clips, just shows a black screen and no error is reported.  Here is the system info

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: Not Installed My public IP address: 66.31.63.115 My operating system: Windows - undefined My web browser: Firefox 11 - Mozilla/5.0 (Windows NT 5.1; rv:11.0) Gecko/20100101 Firefox/11.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10111.0 My flash version: 11.2 r202 Javascript: enabled Cookies: enabled

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What video/clip are you trying to watch? Can you please send me the link.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[berner73]

Doesn't seem to matter, anything from the home page won't execute.  This as an example:

http://xfinitytv.comcast.net/tv/Today/96422/2219767254/New-Details-On-Cruise-Captain%E2%80%99s-Blund...

Nothing beyond the border shows, just a black screen.  I updated Silverlight as requested, no difference.

[ComcastJoe]

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berner73 wrote:

Doesn't seem to matter, anything from the home page won't execute.  This as an example:

http://xfinitytv.comcast.net/tv/Today/96422/2219767254/New-Details-On-Cruise-Captain%E2%80%99s-Blund...

Nothing beyond the border shows, just a black screen.  I updated Silverlight as requested, no difference.

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Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[berner73]

Yes, it works fine in IE7.0 (7.0.5730.13)

[ComcastJoe]

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berner73 wrote:

Yes, it works fine in IE7.0 (7.0.5730.13)

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It sounds like there is something with Firefox and the clips that are conflicting.

In Firefox, try disabling all ad blocking/pop-up blocking add-ons and extensions and then try again.

Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[berner73]

Disabled as follows Firefox de-selected "Block Pop-up windows", Ghostery chose "Pause Blocking" and AdBlock Plus selected "Disable Everywhere" and reloaded page.  Still hangs with black screen.  Neither AdBlock nor Ghostery report rejection of Ad Pop-up attempts when they are enabled either. 

Not the end of the world.  Just hasn't ever worked on FF, so thought I'd see if there was an obvious fix.

[ComcastJoe]

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berner73 wrote:

Disabled as follows Firefox de-selected "Block Pop-up windows", Ghostery chose "Pause Blocking" and AdBlock Plus selected "Disable Everywhere" and reloaded page.  Still hangs with black screen.  Neither AdBlock nor Ghostery report rejection of Ad Pop-up attempts when they are enabled either. 

Not the end of the world.  Just hasn't ever worked on FF, so thought I'd see if there was an obvious fix.

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You can try completely uninstalling Firefox and then try re-installing it. This clean install will give it a fresh start and might clear any issue that is happening.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe