XfinityTV Website

[robred]

Hi,  The commercials keep looping on episodes of different shows I am trying to watch.  Happens at beginning, middle and near end, each on different shows.  Happening the last couple of days. How do I stop it?  Thanks.

[ComcastJoe]

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robred wrote:

Hi,  The commercials keep looping on episodes of different shows I am trying to watch.  Happens at beginning, middle and near end, each on different shows.  Happening the last couple of days. How do I stop it?  Thanks.

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Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[robred]

My Device Information My Zip Code: 06762 My Cable Provider: Comcast Waterbury Digital My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 99.149.86.154 My operating system: Windows -  Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; eSobiSubscriber 2.0.4.16; MAAR; .NET4.0C; .NET4.0E; AskTbOVO2/5.14.1.20007; BRI/2) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.3 r300 Javascript: enabled Cookies: enabled Time Information My Clock Time: Tue Jul 31 14:06:14 EDT 2012 Server Clock Time: Tue Jul 31 14:06:15 EDT 2012

My Account Information Primary Account: False Provider Codes: bw, ci, bq, ce, cd, cf, by, bu, at, bs, cb, ch, bl, bv, b, bo, cc, h, ad, bn Internet Subscriber: False Cable TV Subscriber: True Voice Subscriber: False some shows were http://xfinitytv.comcast.net/tv/Bunheads/175759/2262281836/whats-your-damage-heather/videos http://xfinitytv.comcast.net/tv/Perception/172658/2254978641/Pilot/videos thanks

[ComcastJoe]

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robred wrote:

My Device Information My Zip Code: 06762 My Cable Provider: Comcast Waterbury Digital My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 99.149.86.154 My operating system: Windows -  Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; eSobiSubscriber 2.0.4.16; MAAR; .NET4.0C; .NET4.0E; AskTbOVO2/5.14.1.20007; BRI/2) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.3 r300 Javascript: enabled Cookies: enabled Time Information My Clock Time: Tue Jul 31 14:06:14 EDT 2012 Server Clock Time: Tue Jul 31 14:06:15 EDT 2012

My Account Information Primary Account: False Provider Codes: bw, ci, bq, ce, cd, cf, by, bu, at, bs, cb, ch, bl, bv, b, bo, cc, h, ad, bn Internet Subscriber: False Cable TV Subscriber: True Voice Subscriber: False some shows were http://xfinitytv.comcast.net/tv/Bunheads/175759/2262281836/whats-your-damage-heather/videos http://xfinitytv.comcast.net/tv/Perception/172658/2254978641/Pilot/videos thanks

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Do you have any ad blocking software on your computer or as a browser plug-in? If so, try disabling them and then try again.

Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Gtraveller]

I have the same problem (commercials don't stop).  I don't have ad-blocker software.

[ComcastJoe]

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Gtraveller wrote:

I have the same problem (commercials don't stop).  I don't have ad-blocker software.

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Do you have any anti-virus software installed?

Also, what shows are you trying to watch?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[jaftac]

What is the deal with watching a TNT show on XFINITY?  There are twenty ads at a time for other shows every few minutes.

[ComcastJoe]

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jaftac wrote:

What is the deal with watching a TNT show on XFINITY?  There are twenty ads at a time for other shows every few minutes.

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I tested the newest Franklin and Bash episode. It ran for one hour and it played commercials in three minute intervals about four or five times throughout the show.

What specific TNT show have you tried watching?

Also, what were the ads? I saw a few TNT ads for "Major Crime", "Franklin and Bash" and others like iPhone, Toyota, Magnum ice cream.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[memeg63]

Hey Joe,

The users here are not exaggerating the commercials are looping and you can't watch the episode.  I watch TNT shows, franklin 7 Bash, The Closer, rizzoli and Isle.  None are working.  Tried on my mac and my windows pc. Tried with IE, Firefox and Safari.

[wbl3447]

I'm having the same difficulty with looping of advertisements and it seems to be primarily  on TNT with commercial sets running 4 minutes. Thank you in advance for any assistance you may be able to afford me.

[laurinoj]

I'm watching Falling Skies. No ad blocker. 10 minutes of commercials to 5 minutes of the show. At first they were only TNT sponsored commericals but just got an adult swim and tbs ad as well.  

http://xfinitytv.comcast.net/tv/Falling-Skies/106476/2264347762/Death-March/videos

[lucus86]

this is getting very irratating, every 5-7 min there a set of commercials for EVERY primetime TNT show, and then when theyve done that for a couple of breaks they go to other overplayed advertisments

[chucky335]

Tnt online the commercials are totally  ridicules  can't even get through an episode without the commercials taking over and locking up playing the same one over and over again and again please correct this it sucks

[djprof75]

Still looping...I want my money back. I have been unable to play any TNT shows without having to get stuck in the ridiculous loop of commerical that goes on forever.  Some of them don't even play in their entirety.