XfinityTV Website

[mem27]

I have uninstalled and reinstalled Microsoft Silverlight (several times!). I'm still getting this error. I have cleared my browser history/cache/etc. I have checked my Silverlight preferences, and I have checked the box "Enable DRM Support" box. 

I do not know what else to do--please advise. You advised someone above about a .cmd file, but the instructions did not make sense to me as I'm on a MacBook Pro.

I haven't been able to use my Xfinity Streampix service now for a month. Please help.

Thanks

Mem27

[mem27]

Also here's my computer info because I see that you commonly ask for that info when uninstalling and installing doesn't work...

My Device Information

My Zip Code: Unknown

My Cable Provider: Unknown

My myDVR Manager Status:

My Set Top Box Names:

My Queue setup: False

Facebook Queue Syncing: false

Facebook Connect: False

My public IP address: 67.189.31.202

My operating system: Mac - rv:15.0

My web browser: Firefox 15 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:15.0) Gecko/20100101 Firefox/15.0

My system type: Desktop computer or other device

My Move player version: 071701000001

My Silverlight version: 5.1.10516.0

My flash version: 11.3 r300

Javascript: enabled

Cookies: enabled

Time Information My Clock Time: Wed Aug 29 2012 23:26:45 GMT-0700 (PDT)

Server Clock Time: Wed Aug 29 2012 23:26:17 GMT-0700 (PDT)

My Account Information Primary Account: True Provider Codes: bq, cg, bv, b, bw, bh, ci, a, at, cb, bl, cj, cc, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False

[ComcastJoe]

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mem27 wrote:

Also here's my computer info because I see that you commonly ask for that info when uninstalling and installing doesn't work...

My Device Information

My Zip Code: Unknown

My Cable Provider: Unknown

My myDVR Manager Status:

My Set Top Box Names:

My Queue setup: False

Facebook Queue Syncing: false

Facebook Connect: False

My public IP address: 67.189.31.202

My operating system: Mac - rv:15.0

My web browser: Firefox 15 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:15.0) Gecko/20100101 Firefox/15.0

My system type: Desktop computer or other device

My Move player version: 071701000001

My Silverlight version: 5.1.10516.0

My flash version: 11.3 r300

Javascript: enabled

Cookies: enabled

Time Information My Clock Time: Wed Aug 29 2012 23:26:45 GMT-0700 (PDT)

Server Clock Time: Wed Aug 29 2012 23:26:17 GMT-0700 (PDT)

My Account Information Primary Account: True Provider Codes: bq, cg, bv, b, bw, bh, ci, a, at, cb, bl, cj, cc, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False

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On your computer, go to /Library/Application Support/Microsoft/PlayReady/mspr.hds.

If you see the mspr.hds file, please delete it and then try watching a video again.

Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[mem27]

I have already tried that, other ideas?

[ComcastJoe]

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mem27 wrote:

I have already tried that, other ideas?

---

Have you checked for hidden Silverlight files?

Try un-hiding all files and see if they appear:

1) To show hidden files, open the Terminal and enter: 

defaults write com.apple.Finder AppleShowAllFiles YES

then hit Return/Enter  

2) Navigate to ~/Library/Application Support/Microsoft/ and drag the Silverlight folder into your trash
3) Navigate to ~/Library/Preferences/ and drag the com.microsoft.silverlight.plist file to your trash
4) Empty the trash
5) Hide your hidden files again by opening the Terminal and entering:

defaults write com.apple.Finder AppleShowAllFiles NO

then hit Return/Enter 

6) Restart your computer
7) Reinstall Silverlight from here

8) Try watching a video again

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[mem27 · Accepted solution]

things were working this mørning again without doing that last thing you mentioned but yes i had done that already. thanks for your help i dont know what changed between late last night and this afternoon when it wasnt working and then was but as long as it works then its all good