XfinityTV Website

[gigisyes]

Keep getting this same message: 

We have detected a problem with your Microsoft Silverlight installation (Error 1001). To fix this problem please uninstall and reinstall Microsoft Silverlight.

[gigisyes]

My Zip Code:37122My Cable Provider:Comcast Nashville CableCardMy myDVR Manager Status:My Set Top Box Names:My Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:64.3.208.90My operating system:Windows - UndefinedMy web browser:Chrome 17 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.11 (KHTML, Like Gecko) Chrome/17.0.963.56 Safari/535.11My system typeesktop Computer Or Other DeviceMy Move player version:071706000001My Silverlight version:5.0.61118.0My flash version:11.1 R102Javascript:EnabledCookies:Enabled

[ComcastJoe]

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gigisyes wrote:

My Zip Code:37122My Cable Provider:Comcast Nashville CableCardMy myDVR Manager Status:My Set Top Box Names:My Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:64.3.208.90My operating system:Windows - UndefinedMy web browser:Chrome 17 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.11 (KHTML, Like Gecko) Chrome/17.0.963.56 Safari/535.11My system typeesktop Computer Or Other DeviceMy Move player version:071706000001My Silverlight version:5.0.61118.0My flash version:11.1 R102Javascript:EnabledCookies:Enabled

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Have you tried un-installing and then reinstalling Silverlight? If so, are you still getting a Error 1001?

Go here for step-by-step instructions for reinstalling Silverlight:

http://xfinitytv.comcast.net/help/technical-support/xfinity-tv-player/#silverlight-reinstall

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[gigisyes]

Yes.  Uninstalled and reinstalled several times.  I even tried to find an older version but it told me to upgrade so I reinstalled Silverlight.  I've emptied my browser cashe.

[ComcastJoe]

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gigisyes wrote:

Yes.  Uninstalled and reinstalled several times.  I even tried to find an older version but it told me to upgrade so I reinstalled Silverlight.  I've emptied my browser cashe.

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Try using Firefox or Safari web browsers and then try watching videos again. This is not a permanent solution but it will help us narrow down your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[gigisyes]

Same Error with Firefox.

Got this error with Safari:

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

• Windows XP: Safari 3/4
• Windows Vista: IE 6, Safari 3/4
• Windows 7: IE 6/7, Safari 3/4
• Mac OS 10.4.11+: IE 6/7/8, Chrome 4

[ComcastJoe]

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gigisyes wrote:

Same Error with Firefox.

Got this error with Safari:

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

• Windows XP: Safari 3/4
• Windows Vista: IE 6, Safari 3/4
• Windows 7: IE 6/7, Safari 3/4
• Mac OS 10.4.11+: IE 6/7/8, Chrome 4

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What version of Firefox are you using? Is it the 32-bit or 64-bit?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[gigisyes]

64

[ComcastJoe]

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gigisyes wrote:

64

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I am sorry but 64-bit browsers are not fully compatible. Please use the 32-bit version of Firefox and try again.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[gigisyes]

It now gets to starting playback and never starts.

[ComcastJoe]

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gigisyes wrote:

It now gets to starting playback and never starts.

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Try deleting your cookies and cache in Firefox and then try again.

Also, make sure that you add xfinitytv.com as an exception through your firewall.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[mem234]

I keep getting this too only when I try to play true blood.

[gigisyes]

Couldn't find Firefox in 32 bit but I did find Avant in 32.  

[ComcastJoe]

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gigisyes wrote:

Couldn't find Firefox in 32 bit but I did find Avant in 32.  

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There is no official version of Firefox available in 64-bit from Mozilla. You can download the 32-bit version here:

http://www.mozilla.org/en-US/firefox/new

Avant is not a fully compatible browser but what happened when you tried it?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Smalvey2289]

I have been getting the same problem.  I have reinstalled silverlight several times, reinstalled chrome, IE and firefox and still getting the same problem.  Has anyone found a real solution to this because comcast help's suggestions have gotten me nowhere and I am really started to become frustrated.  

[ComcastJoe]

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Smalvey2289 wrote:

I have been getting the same problem.  I have reinstalled silverlight several times, reinstalled chrome, IE and firefox and still getting the same problem.  Has anyone found a real solution to this because comcast help's suggestions have gotten me nowhere and I am really started to become frustrated.  

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Make sure you have added Xfinitytv.com and Xfinity.com as trusted sites.

Also, delete all files and settings stored by add-ons and then try again.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[rlawson54]

Using Win7, 32bit IE, with latest version of flash and silverlight.

I keep getting error 1001 when I try to play movies. Per the help notes, I have un-installed and re-installed silverlight at least 10 times and have not been able to get past this error message.

Any ideas?

Thks..

[rog286713]

see this thread for more ideas.  That error seems to be a silverlight error or a firewall error.  When you uninstalled silverlight did you clear your cookies and cache and then resinstall?  There are instructions in that thread how to do it the correct way.  Also try disabling your antivirus and firewall and then try it.  There are so many different things that can cause this it hard to say with millions of different people having hundreds of millions of programs on pc's.  Also trying a different browser cant hurt.

http://forums.comcast.com/t5/XfinityTV-Website/Error-1001/m-p/1203287#M3879