XfinityTV Website

[calinabean]

I can not watch any shows or movies from premium chanels. I am loged in and I do get these chanels on my

tv. I am getting a error message that says: 

We've experienced a playback error. (Error 570)

There appears to be a problem playing back video in this version of IE 9. Please try watching video using another web browser and try again.

I am using a mac and it fits all of the specifications on your website. I have tried using a different browser and still got the same message. I have also followed all the steps on your website to solve the problem and nothing has worked. 

What do I do now?

[ComcastJoe]

---

calinabean wrote:

I can not watch any shows or movies from premium chanels. I am loged in and I do get these chanels on my

tv. I am getting a error message that says: 

We've experienced a playback error. (Error 570)

There appears to be a problem playing back video in this version of IE 9. Please try watching video using another web browser and try again.

I am using a mac and it fits all of the specifications on your website. I have tried using a different browser and still got the same message. I have also followed all the steps on your website to solve the problem and nothing has worked. 

What do I do now?

---

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[DaniSi]

having the same problem:   My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 98.180.59.35 My operating system: Windows - Undefined My web browser: Chrome 17 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.11 (KHTML, Like Gecko) Chrome/17.0.963.79 Safari/535.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.0.61118.0 My flash version: 11.1 R102 Javascript: Enabled Cookies: Enabled

[Jplunkett417]

COMCAST JOE????  Where is your Reply?

[Jplunkett417]

My Device Information My Zip Code:34119My Cable Provider:Comcast Golden Gate/Naples DigitalMy myDVR Manager Status:UnknownMy Set Top Box Names:UnknownMy Queue setup:FalseFacebook Queue Syncing:falseFacebook Connect:FalseMy public IP address:72.244.105.163My operating system:Windows - Windows NT 6.1My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; InfoPath.3; XF_mmhpset)My system typeesktop computer or other deviceMy Move player version:Not InstalledMy Silverlight version:4.1.10111.0My flash version:10.3 r183Javascript:enabled Cookies:enabled

Comcast Joe are you going to help us on this issue???

[gtshockeydad]

My device information will be below. I have used Mozilla Firefox, IE9, and Chrome and I am still receiving the error 570. I have uninstalled Silverlight, restarted my PC, and followed the prompt from xfinitytv to re-install it. I have also installed the updated version of flash player. Thanks for any help!

My Zip Code:Unknown

My Cable Provider:Unknown

My myDVR Manager Status:Not Installed

My Set Top Box Names:Not Installed

My Queue setup:False

Facebook Queue Syncing:False

Facebook Connect:False

My public IP address:70.176.79.185

My operating system:Windows - Undefined

My web browser:Chrome 17 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.11 (KHTML, Like Gecko) Chrome/17.0.963.79 Safari/535.11

My system typeesktop Computer Or Other Device

My Move player version:Not Installed

My Silverlight version:5.0.61118.0

My flash version:11.1 R102

Javascript:Enabled

Cookies:Enabled

Running windows 7 home x64. 4GB ram, Radeon HD graphics, AMD a4 processor.

It was working on March 13th. I watched several episodes of Shameless online, and now none of them work.

Thanks again!

[ck98004]

My Cable Provider:Comcast Seattle DigitalMy myDVR Manager Status:Not InstalledMy Set Top Box Names:Not InstalledMy Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:FalseMy operating system:Windows - UndefinedMy web browser:Chrome 17 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.11 (KHTML, Like Gecko) Chrome/17.0.963.79 Safari/535.11My system typeesktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:4.1.10111.0My flash version:11.1 R102Javascript:EnabledCookies:Enabled

My Cable Provider:Comcast Seattle DigitalMy myDVR Manager Status:UnknownMy Set Top Box Names:UnknownMy Queue setup:FalseFacebook Queue Syncing:falseFacebook Connect:FalseMy operating system:Windows - Windows NT 6.1My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; BRI/2; Zune 4.7; MASM)My system typeesktop computer or other deviceMy Move player version:Not InstalledMy Silverlight version:4.1.10111.0My flash version:11.1 r102Javascript&colon; <script type="text/javascript"></script> enabled

Cookies:enabled

[helps]

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 169.130.198.34 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPNTDF; InfoPath.2; .NET4.0C; BOIE9;ENUS) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10111.0 My flash version: 11.1 r102 Javascript&colon; enabled Cookies: enabled

http://xfinitytv.comcast.net/tv/Hardcore-Pawn/107087/2104316379/Episode-206/videos

[jrowe1]

Are y'all still having issues? I am.

[Dani_Corine]

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 24.144.142.41 My operating system: Windows - rv:11.0 My web browser: Firefox 11 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.0.61118.0 My flash version: Not Installed Javascript&colon; enabled Cookies: enabled

The URL I have been trying to watch is the season of Eureka I was mid episode and it just quit. 

http://xfinitytv.comcast.net/tv/Eureka/6918/full-episodes#episode=TvEpisode-1434448

[sims9229]

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 168.7.232.17 My operating system: Windows - rv:11.0 My web browser: Firefox 11 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0 My system type: Desktop computer or other device My Move player version: 071706000001 My Silverlight version: 5.0.61118.0 My flash version: 11.1 r102 Javascript&colon; enabled Cookies: enabled

[ComcastJoe]

---

Dani_Corine wrote:

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 24.144.142.41 My operating system: Windows - rv:11.0 My web browser: Firefox 11 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.0.61118.0 My flash version: Not Installed Javascript&colon; enabled Cookies: enabled

The URL I have been trying to watch is the season of Eureka I was mid episode and it just quit. 

http://xfinitytv.comcast.net/tv/Eureka/6918/full-episodes#episode=TvEpisode-1434448

---

What specific Eureka episode is quitting halfway through? I would like to test it.

---

sim9229 wrote:

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 168.7.232.17 My operating system: Windows - rv:11.0 My web browser: Firefox 11 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0 My system type: Desktop computer or other device My Move player version: 071706000001 My Silverlight version: 5.0.61118.0 My flash version: 11.1 r102 Javascript&colon; enabled Cookies: enabled

---

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[sims9229]

I have used Firefox, Chrome, and IE and received the same error message.

[cristinh18]

Has anyone gotten a response??? I am having the same exact issue? 

[lalasherry]

Has anyone figured this out yet because i'm ready to throw my laptop out the window?! I just want to watch my shows thanks

[Mherbe]

All browsers have the same error. I tried reinstalling Silverlight but no change. Below please find my infomation.

My Device Information My Zip Code: 48390 My Cable Provider: Comcast Walled Lake Digital My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 76.226.79.23 My operating system: Windows - rv:11.0 My web browser: Firefox 11 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.0.61118.0 My flash version: 11.1 r102 Javascript&colon; enabled Cookies: enabled

[nnnlllrrr]

ANy movies to be error 570

My Zip Code:Unknown

My Cable Provider:Unknown

My myDVR Manager Status:

My Set Top Box Names:

My Queue setup:False

Facebook Queue Syncing:false

Facebook Connect:False

My public IP address:67.164.45.10

My operating system:Windows - Windows NT 6.1

My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; BRI/2)

My system typeesktop computer or other device

My Move player version:Not Installed

My Silverlight version:5.0.61118.0

My flash version:11.1 r102Javascript&colon;enabled

Cookies:enabled

[cristinh18]

Here is my information as well. I have tried in chrome, safari, and firefox with the same error message. It comes up as error 560 for normal TV shows that don't require a subscription. I have uninstalled and reinstalled silverlight....more than once. This is getting very frustrating can anyone please help!!!

My Zip Code:UnknownMy Cable Provider:UnknownMy myDVR Manager Status:My Set Top Box Names:My Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:108.73.74.146My operating system:Mac - Intel Mac OS X 10_6_8My web browser:Safari 5 - Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_8; En-Us) AppleWebKit/533.21.1 (KHTML, Like Gecko) Version/5.0.5 Safari/533.21.1My system typeesktop Computer Or Other DeviceMy Move player version:071706000001My Silverlight version:5.0.61118.0My flash version:11.1 R102Javascript&colon;EnabledCookies:Enabled

[jrowe1]

Bump

[Vikesfan01]

Clearly this is not the way to get assistance...Has anyone been helped and if so how?  Thanks.

[jrowe1]

Maybe someone can answer this... Why is there a specific number (i.e. 570) correlating to an error if they do not know what the error is?

[lockbox10]

Still having the same problem. Running latest version of Firefox /Silverlight and Apache current. Today's latest rampage against me: A&E and TLC. The message: Error 570/Playback error on version of IE9/use another browser/try again. Have not used IE for several years (and refuse to use Chrome). This has been going on, random channels/movies, since the first of the year (on demand to laptop only so far) and seems to be increasing. My patience is wearing thin now. There must be a patch or something by now.

I was on the phone with three tech reps who were just dumfounded (3 hours and 27 minutes). Oddly, nothing that relates to the NBC family of channels seems to be affected . . . . . The first tech, Yvonne (on hold for 24 minutes) explained to me that she couldn't assist me as this was a problem for on-line chat. I referred Yvonne to this forum. No harm, no foul since the call was recorded.

[baker922]

Post got deleted so I'm resubmitting with some changes.  I must have touched a nerve and offended somebody...  As much money as Comcast makes I find it hilarious that they dont care about their customers satisfaction.  - Is that better for you?  Everyday that xfinitytv doesnt work just makes me want to cancel services more and more.  - Again, is that wording better?  I see post after post about this issue and still no resolution.  I myself, have done all the same things that good ol' Comcast Joe has recommended and I'm still getting the error.  I have uninstalled then reinstalled Silverlight.  I've downloaded every stupid browser I can and still get the same error.  How is it that "this version of IE9" applies when I'm using every other browser???  Safari, Firefox, Google Chrome, etc. all have the same issue.  I've even installed previous versions of IE and still get the same result.  I refuse to call in for tech support on the issue since I know that Comcast themselves do not handle tech support.  They instead have third party vendors impersonate Comcast.  In short, error 570 is the same thing as S0A00 for Video On Demand so dont be surprised if this ever works again.

[wroper]

Has anybody else received a error 570 message for ie9 trying to stream xfinity tv?

[jrowe1]

ComcastJoe,

Can you give us some sort of answer?!

Thanks

[aimee_55]

I am trying to watch movies and/or tv shows and they keep stopping and saying I have to refresh; sometimes it just says sorry, the move cannot be played.  I'm away from home so this is the only tv I have and it is very frustrating since I need tv to fall asleep!

[CAE_3]

My Zip Code: 39046 My Cable Provider: Comcast Rankin Digital My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 174.50.4.213 My operating system: Windows - Undefined My web browser: Chrome 18 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.19 (KHTML, Like Gecko) Chrome/18.0.1025.142 Safari/535.19 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 4.1.10111.0 My flash version: 11.2 R202 Javascript&colon; Enabled Cookies: Enabled

[CAE_3]

Comcast Joe...I'm CAE3 at ASC, MS. This Error 570 issue seems to only affect Premium Content.  I was able to play videos from all other networks.  It appears to be similar to the issue that was once impacting IE9.  My issue began just tonight after Google Chrome updated.  Prior to the Chrome update, I was having intermittent problems loading browser pages (no site in particular). While troubleshooting issue, I went to "About Google Chrome" and it updated, correcting that problem but creating this Error 570 issue.  I've pasted my system info above also. I am running Windows 7 Home Premium 64-bit.  Browser: Google Chrome 18.0.1025.142. I've also pasted my computer info above. Hope this helps resolve the issue. Thanks

[cristinh18]

Hi! I keep receiving Error 570 when trying to stream xfinity TV on Demand. It was working fine up until a week ago. I have uninstalled and re-installed microsoft silverlight and tried using multiple browsers (Chrome, Safari, and Firefox). 

I have been trying to solve this problem for some time now. Can you please help me. Thank You!

[cspin]

me too with the error 570.  I've deleted my browser history, temp files, cookies, and... ugh... saved passwords.  At least I went back and wrote them all down on paper before I clicked "ok" on the "are you sure you want to..." scary part.  But still no access.  Same with YouTube, HBO Go and Xfinity.  If I have to write it down on paper I might as well watch it on tv, throw out the remote,cancel Comcast subscription, get the rabbit ears out of the attic, wrap some tin foil around it and cross my fingers.  Really, what's the difference?

[Sharts]

My Device Information

My Zip Code: Unknown

My Cable Provider: Unknown

My myDVR Manager Status:Not Installed

My Set Top Box Names: Not Installed

My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 65.213.142.2 My operating system: Windows - rv:10.0.2 My web browser: Firefox 10 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.0.61118.0 My flash version: 11.1 r102 Javascript&colon; enabled Cookies: enabled

Please fix ASAP!

[jrowe1]

Getting tired of this... Morning bump

[aimee_55]

It is an error code 570.  I see there are other people with the same problem and you have not responded with a solution.

My Device Information My Zip Code: 80013 My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address:  (I didn't want to post) My operating system: Windows - Windows NT 5.1 My web browser: Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; BOIE8;ENUSBO0026) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10111.0 My flash version: 11.2 r202 Javascript&colon; enabled Cookies: enabled

[jrowe1]

I would appreciate a general response to ERROR 570 in this thread or the other thread.

[jrowe1]

I see my thread was deleted and added to this one, which is fine, but please help us out here.

[ComcastJoe]

Hi all,

What type of network are you trying to watch these videos on?

Wired or wireless?

Work or at home?

Public or Private network?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[jrowe1]

Wired or wireless? Both

Work or at home? Both

Public or Private network? Both

[lalasherry]

Ditto

[JoshuaFS]

My Zip Code:UnknownMy Cable Provider:UnknownMy myDVR Manager Status:Not InstalledMy Set Top Box Names:Not InstalledMy Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:98.233.41.80My operating system:Windows - UndefinedMy web browser:Chrome 18 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.19 (KHTML, Like Gecko) Chrome/18.0.1025.142 Safari/535.19My system typeesktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:4.1.10111.0My flash version:11.2 R202Javascript&colon;EnabledCookies:Enabled

http://xfinitytv.comcast.net/tv/Mad-Men/95854/2218320900/Tea-Leaves/videos

[PKitty5]

clearing cache and browser cookies? Im getting error message 570 and also being recommended to "delete cookies and browser cache, then refresh page. Why the error and could you tell (walk me through) me how I do these tasks? Not sure on how to do this on a lap top, just my android phone!

[Doris123]

Trying to watch Army Wives in my Qeue - keep getting error code 570 - clear cookies & browser cache. Been there, done that - same error code.  Does anyone know what the problem is?

[JayInAlg]

Doris123

Please cut and paste  the information from HERE that will help ComcastJoe on a resolution when he comes back in the office next week.

[JayInAlg]

To JoshuaFS 

Please update your Microsoft Silverlight  you are on ver 4, the current Silverlight is Ver 5. 

You can get it HERE 

[ComcastJoe]

---

PKitty5 wrote:

clearing cache and browser cookies? Im getting error message 570 and also being recommended to "delete cookies and browser cache, then refresh page. Why the error and could you tell (walk me through) me how I do these tasks? Not sure on how to do this on a lap top, just my android phone!

---

What is your operating system and web browser? I can give you step by step instructions.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[LM86]

error 570, i deleted all cookies n still same error when trying to play an on demand on my computer. 

[braxs04]

My Zip Code:23838

My Cable Provider:Comcast Chesterfield Digital

My myDVR Manager Status:Not Installed

My Set Top Box Names:Not Installed

My Queue setup:False Facebook Queue Syncing:False Facebook Connect:False

My public IP address:12.186.185.73

My operating system:Windows - undefined

My web browser:Firefox 10 - Mozilla/5.0 (Windows NT 5.1; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

My system typeesktop computer or other device

My Move player version:Not Installed

My Silverlight version:5.0.61118.0

My flash version:11.1 r102

Javascript&colon;enabled

Cookies:enabled

[braxs04]

Movie URLs

http://xfinitytv.comcast.net/tv/Magic-City/173587/2214679671/Ep-103---Castles-Made-Of-Sand/videos

http://xfinitytv.comcast.net/tv/Magic-City/173587/2216200463/Ep-102---Feeding-Frenzy/videos

and many more! 

Date: 3/9/2012

[braxs04]

Cleared Cache and Cooks and you name it ...restarted brower and receiving the same 570 error when trying to view a movie on demand.

Thanks in advance and I pray you can help me!

[braxs04]

Sorry the date i attempted to watch these movies was 4/9/2012 instead of 3/9/2012. 

OS: XP SP3

and Ditto on network type.

[braxs04]

Really need those ...step by step instruction other then the same old stuff.