04-14-2012 09:41 PM
I'm having that problem with one show. I'm trying to watch http://xfinitytv.comcast.net/tv/Army-Wives/95875/2
04-16-2012 01:47 AM
I get error 570 when I try to watch Showtime on my laptop. It tells me I should try erasing my browser history, cookies, temp files and cache which involves all my login name and password stuff. I'm at the end of my rope with this b.s. I haven't encountered this when connecting to HBO GO,... yet. I'm entirely frustrated and even called my laptop manufacturer's tech support about this and other problems associated with the cache deleting I've done. Grrrrrrrrr...
04-16-2012 01:58 AM
ooh! No one's allowed to give kudos to my posts regarding my frustrations over this nagging error 570 issue. What??? I first posted April 2, 2012. Here it is April 16, 2012 and still the problem persiists.
04-16-2012 02:06 AM
What kind of forum for tech support does Comcast deem, "helpful" if the last reply Comcast has offered to customers' questions regarding error 570 I see posted dates back to March 19, 2012? It's now April 16!!!
04-16-2012 09:50 AM
I have know idea why I can now watch all of my shows including my premium channels, but I can. I was so frustrated I almost chucked my new laptop out the window. When I called comcast they said IE9 isn't compatible with xfinity online and to download another browser. I downloaded 4 different browsers and the stupid thing still didn't work. I did all available updates I could find and I can finally watch my Showtime shows on Google Chrome now. I am no longer getting that stupid error code. Hope this helps someone.
04-16-2012 10:03 PM - last edited on 04-17-2012 11:30 AM by ComcastJoe
My kids have been trying to watch Howls moving castle for a couple days now and we keep getting the message below:
This video cannot be played.
We've experienced a playback error. (Error 570)
Please try deleting your cookies and browser cache and refresh this page.
Still having problems? Try our forums.
04-19-2012 09:06 AM - edited 04-19-2012 01:43 PM
I love how people posts are edited by Comcast(insert name) but no answers are given. Even a "we are working on it" would be cool...
Does anyone have multiple computers they can try it on? If you have two computers, is it occurring on both or just one?
Thank you for your feedback,
04-23-2012 07:32 PM
Based on the info you provided you will not get much of a response. It would be helpful since most of these problems people have been answered many times. What you should do is to to do a search before you type your problem. Type your subject in the box below the customer tab and click search. You will see if the problem is resolved or not. The more info you provide us the more we can help you out.
04-25-2012 04:47 PM
Are you signing in with your primary Comcast log-in or with a seconday log-in that is on your account? If possible, please try another log-in and let me know the results.
We’re continuing to investigate this issue and appreciate everyone’s assistance and patience.
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