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dewoh2
Posts: 1
Registered: ‎01-04-2013

Error 572 received - Sorry, we've experienced some difficulty playing your video.

When trying to watch TV shows - Dexter or Shake it up Chicago

Sorry, we've experienced some difficulty playing your video.

Please refresh this page in your browser to try again.

(Error 572)

I can hit refresh and still get the same error

 

In reading some posts I got the idea to un-install Adobe Flash Play and reinstall from a link I've done this and still get the same error

 

My Device Information My Zip Code:87544 My Cable Provider:Unknown My myDVR Manager Status:Unknown My Set Top Box Names:Unknown My Queue setup:False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 69.254.135.183 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 r502 Javascript: enabled Cookies: Enabled (2859 Bytes)

Time Information - My Clock Time: - Fri Jan 4 06:33:53 MST 2013; Server Clock Time: Fri Jan 4 06:33:48 MST 2013

My Account Information - Primary Account: TrueProvider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, cg, cq, cu, au, bv, b, u, c, br, bt, cm, h, ad, bw, d, al, bh, ci, a, y, bx, cp, bu, by, cn, bs, at, ct, cb, ch, cs, e, aj, cv, bz, bm, co, bl, bp, cj, bo, j, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

Official Employee
ComcastJoe
Posts: 6,902
Registered: ‎08-11-2011

Re: Error 572 received - Sorry, we've experienced some difficulty playing your video.


dewoh2 wrote:

When trying to watch TV shows - Dexter or Shake it up Chicago

Sorry, we've experienced some difficulty playing your video.

Please refresh this page in your browser to try again.

(Error 572)

I can hit refresh and still get the same error

 

In reading some posts I got the idea to un-install Adobe Flash Play and reinstall from a link I've done this and still get the same error

 

My Device Information My Zip Code:87544 My Cable Provider:Unknown My myDVR Manager Status:Unknown My Set Top Box Names:Unknown My Queue setup:False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 69.254.135.183 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 r502 Javascript: enabled Cookies: Enabled (2859 Bytes)

Time Information - My Clock Time: - Fri Jan 4 06:33:53 MST 2013; Server Clock Time: Fri Jan 4 06:33:48 MST 2013

My Account Information - Primary Account: TrueProvider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, cg, cq, cu, au, bv, b, u, c, br, bt, cm, h, ad, bw, d, al, bh, ci, a, y, bx, cp, bu, by, cn, bs, at, ct, cb, ch, cs, e, aj, cv, bz, bm, co, bl, bp, cj, bo, j, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe