XfinityTV Website

[gill301]

Can someone please help me with this error?  I can not play any videos on the web site.  I have reintsalled adobe flash player multiple times, and I have reinstalled Microsoft Silverlight, but this does not solve the problem.  Any help would be greatly appreciated.

Sorry, we've experienced some difficulty playing your video.

Please refresh this page in your browser to try again.

(Error 572)

Refresh

[BethClark]

I've been having the exact same problem for almost a week now.  What's the issue and how do I fix it?

[ComcastJoe]

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gill301 wrote:

Can someone please help me with this error?  I can not play any videos on the web site.  I have reintsalled adobe flash player multiple times, and I have reinstalled Microsoft Silverlight, but this does not solve the problem.  Any help would be greatly appreciated.

Sorry, we've experienced some difficulty playing your video.

Please refresh this page in your browser to try again.

(Error 572)

Refresh

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Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[JBlade]

I have the same error as others on this page error 572 for weeks now.  here is the info you have requested.

My Zip Code:60404My Cable Provider:Comcast Romeoville DigitalMy myDVR Manager Status:activatedMy Set Top Box Names:TV RoomMy Queue setup:FalseFacebook Queue Syncing:falseFacebook Connect:FalseMy public IP address:My operating system:Windows - Windows NT 5.1My web browser:Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.3; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.04506.30; Seekmo 10.0.370.0; .NET CLR 3.0.04506.648; InfoPath.2; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)My system typeesktop computer or other deviceMy Move player version:Not InstalledMy Silverlight version:5.1.10516.0My flash version:11.3 r300Javascript:enabled

Cookies:enabled

My Account Information Primary Account: False Provider Codes: bw, s, d, al, ci, bi, bj, bh, a, y, bq, bx, ce, bb, bc, cd, cf, by, bu, at, bs, g, ak, cb, ch, ar, aw, e, aj, cg, bz, bm, au, bl, bv, b, u, bp, bk, br, c, bo, cj, bt, cc, f, m, h, ad, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

[JBlade]

the last videos i tried to watch is True Blood and Falling Skies

[ComcastJoe]

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JBlade wrote:

the last videos i tried to watch is True Blood and Falling Skies

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Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Doug1978]

Same problem as everybody else Joe. Deleted/reloaded Flash players and switched from Safari to Firefox browsers. NOTHING CHANGES. How about a real solution? Is error message 572 a catch-all for "dunno, try anything else"?

[themosherfamily]

Joe,

I have seen you repost the same thing multiply times and I have been having this problem for a month now. I pay for service, not an error. I feel compensation is needed.

[rad1964]

If you noticed, XFINITY aka COMCAST uses "silverlight" which is a MICROSOFT product. They seem to want us, the people who PAY their salerys, to use ONLY MICROSOFT products probably because MICROSOFT made some back-alley deal with them. Try it in Firefox, oops doesn't work, try it in Safari oops doesn't work, try it Internet Explorer wow amazing, it works... go figure.

Prove me wrong XFINITY...

rad1964