XfinityTV Website

[krackr]

This is the error I get when I try to stream any movie.

Windows 7 - 32bit

I have tried streaming on both Chrome and IE with the same results. Virusscan/Firewall disabled.

This video cannot be played.

Sorry, this video is currently unavailable. (Error 6037)

Please check back soon.

My Zip Code:33###

My Cable Provider:Unknown

My myDVR Manager Status:Unknown

My Set Top Box Names:Unknown

My Queue setup:False

Facebook Queue Syncing:False

Facebook Connect:False

My public IP address:x.x.x.x

My operating system:Windows - Undefined

My web browser:Chrome 19 - Mozilla/5.0 (Windows NT 6.1) AppleWebKit/536.5 (KHTML, Like Gecko) Chrome/19.0.1084.52 Safari/536.5

My system typeesktop Computer Or Other Device

My Move player version:Not Installed

My Silverlight version:5.1.10411.0

My flash version:11.2 R202

Javascript:Enabled

Cookies:Enabled

[ComcastJoe]

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krackr wrote:

This is the error I get when I try to stream any movie.

Windows 7 - 32bit

I have tried streaming on both Chrome and IE with the same results. Virusscan/Firewall disabled.

This video cannot be played.

Sorry, this video is currently unavailable. (Error 6037)

Please check back soon.

My Zip Code:33###

My Cable Provider:Unknown

My myDVR Manager Status:Unknown

My Set Top Box Names:Unknown

My Queue setup:False

Facebook Queue Syncing:False

Facebook Connect:False

My public IP address:x.x.x.x

My operating system:Windows - Undefined

My web browser:Chrome 19 - Mozilla/5.0 (Windows NT 6.1) AppleWebKit/536.5 (KHTML, Like Gecko) Chrome/19.0.1084.52 Safari/536.5

My system typeesktop Computer Or Other Device

My Move player version:Not Installed

My Silverlight version:5.1.10411.0

My flash version:11.2 R202

Javascript:Enabled

Cookies:Enabled

---

Try uninstalling Silverlight and then try installing it again. Make sure all Silverlight files have been removed before you re-install it.

Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[krackr]

Uninstalling silverlight and reinstalling did not resolve the problem.

[ComcastJoe]

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krackr wrote:

Uninstalling silverlight and reinstalling did not resolve the problem.

---

Are you trying to play videos through a virtual machine or through a remote desktop?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[dthiele]

I am running into a similar issue and am getting the error code: 525|6037 I am trying to watching a video through remote desktop. Is that what is causing the error? Thanks!

[ComcastJoe]

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dthiele wrote:
I am running into a similar issue and am getting the error code: 525|6037 I am trying to watching a video through remote desktop. Is that what is causing the error? Thanks!

---

Are you trying to watch a video on your computer monitor or through another device like a TV?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support