Reply
New Visitor
cburlingham
Posts: 1
Registered: ‎02-07-2013

(Error 900|8-16) HELP

(Error 900|8-16)

How do I fix it

Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: (Error 900|8-16) HELP

You need to provide more details please.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Official Employee
ComcastJoe
Posts: 6,902
Registered: ‎08-11-2011

Re: (Error 900|8-16) HELP


cburlingham wrote:

(Error 900|8-16)

How do I fix it


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

Contributor
rmona
Posts: 6
Registered: ‎10-15-2012

Re: (Error 900|8-16) HELP

same thing here last two days. 900 8-16 asks to refresh browser, happens with every movie so far hbo showtime etc  I have a great computer and connection and always could stream the higher quality.  This makes my computer and the what I'm paying for obselete.

Contributor
rmona
Posts: 6
Registered: ‎10-15-2012

Re: (Error 900|8-16) HELP

Hello Comcast??  Are you going to give feedback on error (Error 900|8-16) HELP waiting...

Contributor
rmona
Posts: 6
Registered: ‎10-15-2012

Re: (Error 900|8-16) HELP

[ Edited ]

More details??

Official Employee
ComcastJoe
Posts: 6,902
Registered: ‎08-11-2011

Re: (Error 900|8-16) HELP


rmona wrote:

Hello Comcast??  Are you going to give feedback on error (Error 900|8-16) HELP waiting...


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

New Visitor
bcohen32
Posts: 1
Registered: ‎02-27-2013

Re: (Error 900|8-16) HELP

http://xfinitytv.comcast.net/watch/Psych/4918109785724927112/2241713689/Psych-513/videos

Trying to watch "Psych" but this error code keeps coming up

Error 900|8-16

New Visitor
Captmandel
Posts: 4
Registered: ‎11-02-2012

Re: (Error 900|8-16) HELP

Hi, I am having the same error message. When I watch ANY program specifically AMerican Pickers or Duck Dynasty my computer will freeze on one image as the audio track keeps playing. Pressing the "30 second replay" button fixes that. Then it will buffer constantly until I get the error message

 

here is my device info:

    My Device Information

 

 

My Device Information My Zip Code: 33426 My Cable Provider: Recommended By Comcast Use Dac: True My Conroller ID: 32 My Map ID: 7 My Persona ID: 6069 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 68.153.215.163 My operating system: Windows - Undefined My web browser: Chrome 25 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, Like Gecko) Chrome/25.0.1364.97 Safari/537.22 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.6 R602 Javascript: Enabled Cookies: Enabled (2515 Bytes). Time Information My Clock Time: Sun Mar 03 2013 10:50:02 GMT-0500 (Eastern Standard Time) Server Clock Time: Sun Mar 03 2013 10:50:16 GMT-0500 (Eastern Standard Time)

My Account Information Primary Account: False Provider Codes: S, Bi, Bj, Cy, Bq, Ce, Cd, Cf, G, Ak, Ck, Aw, Ar, Cg, Cq, Da, Cu, Au, Bv, B, Cz, U, Cr, C, Br, Cx, Bt, Cm, H, Ad, Bw, D, Al, Ci, A, Y, Bx, Bb, Bc, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, E, Aj, Cv, Bz, Bm, Co, Bl, Bk, Bp, Cw, Cj, Bo, J, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
New Visitor
jknorr1
Posts: 1
Registered: ‎03-05-2013

Walking Dead Error 900|8-16

My first time trying to watch an episode online and I keep getting this error. After you refresh the page, you have to watch the same numerous commercials over again, and then it errors out once more.

 

Seems like a built-in glitch that forces you to watch the ads repeatedly.

 

The URL I was trying to watch is http://xfinitytv.comcast.net/watch/The-Walking-Dead/7190072851208537112/20580419815/Clear/videos

 

Computer info:

My Device Information My Zip Code: 08060 My Cable Provider: Not Installed Use Dac: false My Conroller ID: 16 My Map ID: Unknown My Persona ID: 10982 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: false Facebook Queue Syncing: false Facebook Connect: false My public IP address: 71.226.211.187 My operating system: Windows - rv:19.0 My web browser: Firefox 19 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Unknown My flash version: 11.6 r602 Javascript: enabled Cookies: Enabled (2949 Bytes). Time Information My Clock Time: Tue Mar 05 2013 07:40:34 GMT-0500 (Eastern Standard Time) Server Clock Time: Tue Mar 05 2013 07:40:33 GMT-0500 (Eastern Standard Time)
My Account Information Primary Account: true Provider Codes: s, bi, bj, cy, bq, ce, cd, cf, g, ak, aw, ar, dc, dd, cg, cq, da, cu, au, bv, b, cz, u, cr, c, br, cx, bt, ca, ai, cm, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, e, aj, cv, bz, db, bm, co, bl, bk, bp, cw, cj, bo, cc, f, m, bn Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: true
New Visitor
crone2
Posts: 1
Registered: ‎03-05-2013

Re: (Error 900|8-16) HELP

Consultant says,"Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you."

That page contains quite specific information about this computer.  Should I delete any parts of it before posting it to this public forum?

Error 900|8-16 is almost infuriating enough to risk the exposure, but please advise what specific information you need to eliminate the problem.

Official Employee
ComcastJoe
Posts: 6,902
Registered: ‎08-11-2011

Re: (Error 900|8-16) HELP


crone2 wrote:

Consultant says,"Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you."

That page contains quite specific information about this computer.  Should I delete any parts of it before posting it to this public forum?

Error 900|8-16 is almost infuriating enough to risk the exposure, but please advise what specific information you need to eliminate the problem.


Everything under the title My Device Information except your IP Address because I do not think I will need it.

 

Just a FYI, we would never ask you to post private information in a public forum.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

Official Employee
ComcastJoe
Posts: 6,902
Registered: ‎08-11-2011

Re: (Error 900|8-16) HELP

[ Edited ]

 

 

Your post was removed because it has violated the Forum Guidelines. Any foul language or abusive behavior in your posts will have them removed and your posting privileges may be revoked.

New Visitor
ammie04
Posts: 1
Registered: ‎03-08-2013

Re: (Error 900|8-16) HELP

What is the solution for this problem instead of telling us to use another browser or put the results of the /computer results on post