XfinityTV Website

[denis323]

Can't save "Favorites" on my computer TV channel listings - log on and save them, but they're gone when I next bring up the channl listings, says I AGAIN have to log on and reselect them!  (Talked with online chat for 1 hr.+, no help - I thought they said I had to stay "logged on," but that doesn't help, still wants me to reenter my Favorite channels when I bring up the channel listing again, and I'm still logged on!)

[timKOP]

I am having the same problem!

[reasd]

Hello,

Dont waist your time with the online chat they are useless. All what they are script readers. You are better off to post your detail problems here.

[larcor]

I have the same problem also. Tried another browser, didn't work either.

[ComcastJoe]

Hi all,

Make sure cookies are enabled and that they are not being deleted upon exiting the browser.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[ComcastJoe]

Hi all, 

Please try again and let me know if you are still seeing this issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[larcor]

Hi, still no save and also can't get the listing to come up in setup and can't complete setup. I also lost my e-mails and whole user names in my account since posting here! I sure hope that wasn't related to this post as I spent 2 hours getting things back with the security tech on the phone. Said someone in the local market messed it up! He didn't know about this favorites or setup issue. It seems to be a broad and common problem.

[ComcastJoe]

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larcor wrote:

Hi, still no save and also can't get the listing to come up in setup and can't complete setup. I also lost my e-mails and whole user names in my account since posting here! I sure hope that wasn't related to this post as I spent 2 hours getting things back with the security tech on the phone. Said someone in the local market messed it up! He didn't know about this favorites or setup issue. It seems to be a broad and common problem.

---

Make sure that you have cookies enabled and that they are not being deleted upon exiting the browser.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe