XfinityTV Website

[crpoints]

I have tried everything mentioned & can not even play the new one listed. I pay for the triple bundle HD and can't use streampix. what the hecks going on?

[crpoints]

It gets worse every day.

[hockey0260]

I tried this video:

http://xfinitytv.comcast.net/movies/28-Days-Later/57618/2183116976/28-Days-Later-%28HBO%29/videos

My Zip Code:18041My Cable Provider:ComcastMy myDVR Manager Status:activatedMy Set Top Box NamesVR 1, DVR 2My Queue setup:TrueFacebook Queue Syncing:falseFacebook Connect:FalseMy public IP address:10.77.14.104My operating system:Windows - Windows NT 6.1My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; NP06; .NET4.0C; .NET4.0E)My system typeesktop computer or other deviceMy Move player version:Not InstalledMy Silverlight version:5.0.61118.0My flash version:11.1 r102Javascript:enabled

Cookies:enabled

Sooo let me know what you think.
I pay for Triple Play, and i can't use this online. Works on onDemand, but I need it on my computer!

[tjsletta]

I have tried every option in this forum with no luck...Everything worked fine a few days ago...and then nothing...I haven't changed anything on my end...is there something going on on the Comcast end?

[randifoucher]

My Zip Code:UnknownMy Cable Provider:UnknownMy myDVR Manager Status:Not InstalledMy Set Top Box Names:Not InstalledMy Queue setup:TrueFacebook Queue Syncing:FalseFacebook Connect:Not InstalledMy public IP address:75.68.3.92My operating system:Windows - UndefinedMy web browser:Chrome 17 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.11 (KHTML, Like Gecko) Chrome/17.0.963.78 Safari/535.11My system typeesktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:5.0.61118.0My flash version:11.1 R102Javascript:EnabledCookies:Enabled

it shows the error for every video. i also tried uninstalling my silverlight and reinstalling it. its very frustrating tht this keeps happening.

[schonau]

Using jargon is not helpful. What is a cache? Cookies are deleted by Norton 360....

[ComcastJoe]

Hi all,

I am further looking into why this error is occurring but I have a few questions:

-Is this error happening across all browsers?

-If you have a second Comcast.net or Comcast ID account, have you tried signing in with it to see if videos work?

-Have videos been working on your computer in the past?

-Have any of you recently downloaded/updated anti-virus software?

I still think it is a security issue but I do not have enough evidence to make that conclusion.

Thank you for your patience and feedback,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[rosalyn-123]

yes

no

yes

no

[randifoucher]

for me it is happening with all browsers. videos have worked in the past and even now when i try to watch one it starts playing for about 15 seconds and then the error interupts it. i have not tried signing on the other account because i do not have access to it. the person whose name is on the account has also been having problems viewing videos. i really hope this problem is fixed soon because im almost at teh breaking point. i will be moving soon and i do not know if i am going to bring my comcast with me or switch to another provider. it is extremely frustrating to have my 4 year old excited to watch a movie with me online and then have to deal with the meltdown when it doesnt want to play. than kyou for attempting to fix the problem and i hope it is resolved soon.

[jeannex13]

i have tried all suggestions and still cannot play movies due to error 3222. now what?

[reynaloca713]

so what do we do if we have already tried all of the steps and it still does not work? I even tried resetting my modem to no avail.

[lukystrke13]

I have tried everything, different browsers, clearing all cache, history, and cookies.  Cookies are enabled for the sight, updated to silverlight 5.  Netflix uses silverlight and plays everything that I have tried to play... Any new leads into solving issue.  I was going to pay my $200.00 bill but I think I will wait until they have it fixed.  I called comcast and they "set my interruption date" out for 30 days for the inconvience and was told they know of the issue, but they don't know what the "fix" is.  The 30 days should give them enough time to fix the issue.  Now I think if the "fix" doesn't happen soon I am going to switch to dish.

[shaylamorgan]

Tried everything you suggested. NOTHING is working.... Frustrated.

[madelinemadelin]

it didn't work, and I am on firefox

[bennettbullock]

i tried it on firefox after using it on safari, and lo and behold, i got the same message.  i recently switched to xfinity from netflix, and god am i regretting it.  i have had to, in 2 months of using it, talk with support over 20 times.  i just get the feeling that they're either not that competent or don't care that much about their customers.  thanks a million comcast!

[hypewho3]

I am also getting this error after eveything has been working fine for weeks.  

Tried four browsers, two uninstalls/resintalls of Silverlight, but to no avail.  It starts playing the commercial for a movie like The Kings Speech or whatever and then in the middle ot the commercial it fails and goes to the error screen within SIlverlight.

Perhaps it has something to do with the newer Sliverlight 5?  Just guessing.

Hopefully you guys can fix the issue soon.  Thanks.

My Zip Code:94563My Cable Provider:ComcastMy myDVR Manager Status:ActivatedMy Set Top Box NamesVR 1My Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:99.51.131.214My operating system:Mac - UndefinedMy web browser:Chrome 17 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_3) AppleWebKit/535.11 (KHTML, Like Gecko) Chrome/17.0.963.79 Safari/535.11My system typeesktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:5.0.61118.0My flash version:11.1 R102Javascript:EnabledCookies:Enabled

[j_holiday]

Why in the world would you post this twice and not just do it yourself?

---

ComcastJoe wrote:

Lary9 & Igorgone,

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also Lary9, please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

---

[Toylee]

Was watching movie and this error message appeared. Any suggestions

[Familygu113]

Awesome so reinstalling silverlight made the video work for 4 seconds instead of 0! why am i not surprised with comcast this time?

Pirates of the caribbean: on stranger tides

EDIT : super high me ; works but id really love to finish the rest of this movie ^

[TanaSollars]

I am having the same issue and nothing seems to work. It is only for one specific series that I am trying to watch. I can watch any other show besides Californication. Maybe it's a sign I should be more productive with my time.

[Wi2005]

Received Error 3222 message while half-way through this movie: http://xfinitytv.comcast.net/movies/Game-Change/218352/2207521614/Game-Change-(HBO)/videos

I've updated Spotlight, restarted my browser, and restarted my computer to no avail. Please help.

My Zip Code:UnknownMy Cable Provider:UnknownMy myDVR Manager Status:Not InstalledMy Set Top Box Names:Not InstalledMy Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:216.80.76.33My operating system:Mac - UndefinedMy web browser:Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.52.7 (KHTML, Like Gecko) Version/5.1.2 Safari/534.52.7My system typeesktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:5.0.61118.0My flash version:11.1 R102Javascript:EnabledCookies:Enabled

[bennettbullock]

Oh and another neat thing ... it used to be that when you were having a problem with your xfinity it would allow you to go straight to a chat to someone who could at least help you.  seems like they took this down and now they make you rummage through a forum of people all having the same problem with NO one from comcast providing any advice that is actually helpful.  nice to know that when they know they they cant do their jobs by providing a reliable service they just run and hide.  enjoy my money, comcast, you earned it. 

[Arielxmen]

Hi there! I was watching the movie"13" suddenly it froze and is showing this error when I try to re-play it. "We've experienced a playback error. (Error 3222)" I logged in and out, restarted my Mac, deleted my cookies nothing is helping. I need your help please and thank you.

[Lotharios]

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 71.231.21.87 My operating system: Windows - rv:10.0.2 My web browser: Firefox 10 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2 My system type: Desktop computer or other device My Move player version: 071706000001 My Silverlight version: 4.1.10111.0 My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

[belindakerr]

help i did all you ask and it still wont work.

[sheilker]

I was in the middle of watching twilight Saga:New Moon http://xfinitytv.comcast.net/movies/The-Twilight-Saga%3A-New-Moon/151351/2206355753/The-Twilight-Sag...

I tried everything that was mentioned and even tried different movies from different networks and still getting the same message

My Device Information My Zip Code: 21236 My Cable Provider: Comcast Baltimore County Digital My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 69.251.172.150 My operating system: Windows - rv:10.0.2 My web browser: Firefox 10 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10111.0 My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

[Dissatisfied52]

I have cleared cache & cookies of my google chrome browser and I am still having trouble streaming. I also tried Internet explorer 9, which I had never used before and it gave me the same error. How can I FIX this? When will comcast fix this issue?

[belindakerr]

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 76.126.102.230 My operating system: Windows - rv:11.0 My web browser: Firefox 11 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.0.61118.0 My flash version: Not Installed Javascript: enabled Cookies: enabled

[jplaster]

I am getting same message as of this morning, I have updated my software and tried different browsers:

My Device Information My Zip Code: 21217 My Cable Provider: Comcast My myDVR Manager Status: activated My Set Top Box Names: Bedroom, Living Room My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 134.192.250.52 My operating system: Mac - rv:10.0.2 My web browser: Firefox 10 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:10.0.2) Gecko/20100101 Firefox/10.0.2 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.0.61118.0 My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

[j_holiday]

---

ComcastJoe wrote:

Hi all,

I am further looking into why this error is occurring but I have a few questions:

-Is this error happening across all browsers?

-If you have a second Comcast.net or Comcast ID account, have you tried signing in with it to see if videos work?

-Have videos been working on your computer in the past?

-Have any of you recently downloaded/updated anti-virus software?

I still think it is a security issue but I do not have enough evidence to make that conclusion.

Thank you for your patience and feedback,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

---

1) Not working on Chrome or Firefox.

2) Paying Comcast subscriber, with accout and log-in.  Of course, I was logged-in.

3) Videos have ALWAYS played.

4) No changes, except for an eight part Windows update.  Didn't work before the update or after.

5) Not terriblely patient.

[strauss131810]

I have tried everything on this forum with no success, I was watching episodesof TrueBlood and suddenly I started getting this error and nothing I do will make any video play any longer. 

I have tried browser changes, deleting cookies and cache, uninstalling silverlight and reinstalling it, rebooting computer, updating drives. NOTHING works, but 1 hour ago everything seemed to work just fine. 

This is ridiculous. 

[kloebner]

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 76.102.2.101 My operating system: Windows - rv:7.0.1 My web browser: Firefox 7 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0.1) Gecko/20100101 Firefox/7.0.1 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.0.60531.0 My flash version: 10.3 r181 Javascript: enabled Cookies: enabled

[israfael]

what is the problem comcast?? is this how you treat your costumers? its obvious the problem is with you guys and not our computers. Either do something about this or you will have 1 less costumer. This is unbelievable!

[j_holiday]

Also, not even the videos on the comcast Home page will play.

[K_B]

I've tried every dang suggestion you've posted, and not a blessed thing is working... frustration level is HIGH---  uninstalled,reinstalled, refreshed, rebooted, clearing caches and restarting, using another browser... nothing is working!@#$%^*(&$@#!  I'm on the last episode of Season 3 of True Blood and it froze up then sped up in the middle of the episode.. now it won't even try to open....  ???

[jess290]

I tried everything I still keep getting the same error message, no matter what video I try watching. My Zip Code:19103My Cable Provider:Comcast Philadelphia Area 1 DigitalMy myDVR Manager tatus:activatedMy Set Top Box NamesVR 1My Queue setup:FalseFacebook Queue Syncing:falseFacebook Connect:FalseMy public IP address:24.4.85.90My operating system:Windows - undefinedMy web browser:Firefox 10 - Mozilla/5.0 (Windows NT 6.0; rv:10.0.2) Gecko/20100101 Firefox/10.0.2My system typeesktop computer or other deviceMy Move player version:071706000001My Silverlight version: 4.1.10111.0My flash version:11.1 r102Javascript:enabledCookies:enabled

[aaron2269]

Video played for a few minutes, then gave the 3222 error message, tried again, a few miinutes more play, then error, tried suggestions on this forum, still getting error. I watched a show as recently as yesterday with little (other than the usual) problem. I'm using Firefox. Haven't tried Chrome but I don't have anything bookmarked in Chrome and from what I'm reading here, It probably wouldn't do me any good to try anyway. Hope you get this fixed SOON!

[skircr115]

keep getting er. 3222 message. every video i have tried. every thing i have tried. please fix it, then leave it alone so it will work for more than a few days!!!!      

My Device Information My Zip Code: 98671 My Cable Provider: Comcast My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 207.118.124.10 My operating system: Windows - Undefined My web browser: Chrome 17 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.11 (KHTML, Like Gecko) Chrome/17.0.963.79 Safari/535.11 My system type: Desktop Computer Or Other Device My Move player version: 071706000001 My Silverlight version: 4.1.10111.0 My flash version: 11.1 R102 Javascript: Enabled Cookies: Enabled

[jess290]

same here. I had the same updat and my videos were working fine after but now nothing is working...

[sheilker]

ComcastJoe wrote:

Hi all,

I am further looking into why this error is occurring but I have a few questions:

-Is this error happening across all browsers?

-If you have a second Comcast.net or Comcast ID account, have you tried signing in with it to see if videos work?

-Have videos been working on your computer in the past?

-Have any of you recently downloaded/updated anti-virus software?

I still think it is a security issue but I do not have enough evidence to make that conclusion.

Thank you for your patience and feedback,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

---

1) Not working on internet explorer or Firefox.

2) Only have access to this account but I am a paying costomer

3) Videos been working..stopped working the past hour or so when it cut me off of watching my show.

4) No changes, except for an eight part Windows update. Didn't work before or after the change.

[Yardof]

I'm getting this error for all content.  I tried both Firefox and Chrome.

Only recent change was upgrading Firefox from version 10 to 11, and that wouldnt affect Chrome.

[sheilker]

there are other post topics talking about this...it is a few posted topics from the top..unfortuntly know one knows how to fix it..not even comcast

[JFH_]

Tried to play

http://xfinitytv.comcast.net/tv/Young-Justice/106965/2206383886/Misplaced/videos

  Device Information My Zip Code: 98033 My Cable Provider: Comcast Kirkland Digital My myDVR Manager Status: activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 12.19.147.253 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10111.0 My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

[cubone]

-Is this error happening across all browsers?

-If you have a second Comcast.net or Comcast ID account, have you tried signing in with it to see if videos work?

-Have videos been working on your computer in the past?

-Have any of you recently downloaded/updated anti-virus software?

-yes, chrome,firefox, safari

-just 1 account

-yes

-no

[K_B]

it's the last episode on season 4, not 3,... if anyone is actually going to look into this problem so MANY of us are having

[DonWG]

I have tried all of your sugestions for error 3222 and nothing works. I still can't play a movie online

[j_holiday]

It does tend to pixx ("You used a bad word, pixx in the body of your post. Please clean up the body before posting.") people off when a company tries to blame the consumer's equipment instead of just saying, "Our bad. we'll fix it ASAP" THEN goes home for the night.

[Leeteamtwo]

I tried Google chrome, it still did not play.  I was using internet explorer. What should I do?

[Lex5]

I am getting the 3222 message also. I tried safari, chrome, and firefox. Usually at least one of those will work, but videos will not play regardless of the browser. I have had some problems with some videos in the past, but not to this extent, I have tried playing a few different videos, and none of them will play on any of the browsers.

[alex_nahc]

I am using Firefox and a list of other browsers and nothing is working, I am still receiving error mgs 3222. I even reinstalled Sliverlight 5, nothing is working.