XfinityTV Website

[Argon123]

I've tried starting random videos out of several series/channels. So far the only thing that will play is episode 23 of Boardwalk Empire. No other episodes are working though apparently. Too bad I'm all caught up with that show. Makes it especially frustrating to find that one video I don't want to watch works while a half dozen other things I would settle for are all out of commission.

[TimDawg]

-Is this error happening across all browsers?

-If you have a second Comcast.net or Comcast ID account, have you tried signing in with it to see if videos work?

-Have videos been working on your computer in the past?

-Have any of you recently downloaded/updated anti-virus software?

-Yes.  Tried Chrome 17, FF 10, IE8 on one computer.  Tried IE 8, FF 9, Chrome 17 on a second computer.

-Yes.  I have two logins and tried them both on both computers.  Neither work.

-Yes.  Both computers were working fine two days ago.

-No.  No new AV updates.

As I said, I tried this on two Windows 7 Pro x64 machines with the various browsers listed above.  I tried watching videos that I watched 2 days ago and I'm getting the error 3222 on those too!  The usual clearing cache and cookies had no effect.

[Rickinpinole]

I am getting the same error across all videos, after trying all these steps, and trying three different log-ins. 

This is utterly ridiculous.

Richard

[JDEdmonds]

None of those suggestions worked.

[Argon123]

Just tried every episode of Boardwalk Empire, only episode 23, S02E11, works. The video starts up normally with no problems and seems to continue playing as usual. Really odd. Some of the stupid short clips and interviews for the show work as well. Tried all the browsers, silverlight, Windows update, etc. Pretty sure this is on Comcast's end and not ours collectively considering the random, though very limited, content that works just fine.

[Toylee]

Thanks.Tried all suggestions. Nothing works. This is a sorry program. Seems they would want to solve this.

[JDEdmonds]

Comcast Joe, all if your suggestions are just the normal B.S you feed to everyone.  I watch T.V on Comcast's website almost every night, but there are those nights with errors, instead of telling us to change browsers, update our drivers and all that other B.S.  Just tell us how long its going to take for you guys to fix it!  Thanks in advance,

Johnathan

[RJP2]

My Device Information My Zip Code: 60097 My Cable Provider: Comcast McHenry Digital My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 71.201.115.227 My operating system: Windows - rv:10.0.2 My web browser: Firefox 10 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10111.0 My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

[1xuStsacmoC]

I'm getting the error 3222 too.

I'm getting so sick and tired of Comcast.  So much worse than Cox and Charter.  I'm no network guru, but I know my way around.  I frequently correct their techs, receive conflicting information, and have been flat out lied to....

"You are saying that when I sign up, I'll have UNLIMITED internet, right?"  

"Yes sir"

.... 2 weeks later..,

"Why does my account say a 250GB cap?"  

"All comcast accounts are capped at 250GB.  But don't worry, very few customers come anywhere near that"

I almost never use cable, I watch Netflix (infrequent), Xfinity Streaming, and Hulu (partially owned by Comcast)... if I'm using your cable service, why does Hulu/Xfinity bandwidth count against my cap?  I now understand why people pirate... download it once to hard drive, watch it as often as you like without "hogging/being an 'over user' of bandwidth".

Don't even get me started on their support of SOPA/PIPA...

Back on topic, I'm getting this video on some videos and not others.  NEWS FLASH: If some play and some don't, it's not a video driver issue, it's not my cache, it's not my cookies... it's your goddamn DRM tripping over itself or shoddy work on your back end (see Dexter being on the "Watch Every Episode" section 5 weeks after pulling all but the current season.  Thanks for that, now I have no interest in the current season or keeping Showtime.)

Do I expect to get any help?  No, I lost that expecation 12 hrs into a myriad of failed tech support.  At this point, I'm just hoping others see my gripes and complain too.  I'm sure this will be cencored, but that's OK.  If it is, I have sites with 100x the traffic to post it too (along with a link to this topic).

Get it together Comcast.

-A Citrix L2 Tech

[reynaloca713]

Second day of this. Why am I paying for something I cannot use. I have my shows in my queue and cannot watch any of them I don't own a tv so this is all I have. I have tried every suggestion that you guys have made and nothing works. Fix this or lose customers to skybeam and other internet providers that have tv I would rather pay for a bundle package of internet and phone that works then to pay for one that doesn't.

[Rickinpinole]

So you fixed this one guys problem... but what is going on with the "error 3222" problem that a thousand people seem to be having? I notice you havent even posted to that thread today!

And I STILL can't watch streaming video!

Richard

[AngryVic]

I started having this problem yesterday,  not sure if this was offered as a fix yet but seemed to work for me.

I reset my internet explorer.  to do this.

option 1.  

open IE

Go to tools option up top

select internet options

go to the advanced tab

hit reset

close all IE's you may have open

try to see if it worked.

option 2

hit start

Windows XP  hit run  windows vista/7  click in the search box

type inetcpl.cpl  then enter

this opens internet options.

this will wipe out all saved logins on sites, histories and all that jazz.  hope this helps some.

[TimDawg]

So today I finally got to watch a video.  I was able to get through one full hour long episode on HBO then half way through the second episode I was suddenly cut off and started getting 8002 errors which I've pasted below. 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 8002)

Please check back soon

Nice, eh?  Move from one problem to another.  Yes I tried the usual B.S. with clearing the cache and cookies and logging in under my other Comcast login, blah blah blah.  Same B.S., different day.

[RJP2]

it works now , it most of been on or end

[jerry62712]

I tried it in FF10.  It didn't work so I cleared the cookies and cache.  It still didn't work so I tried it in IE9.  It still didn't work.

I saw other episodes of the same show before this one failed and other episoded after this one failed.  It's not my browser, It's not my connection, I don't need to reboot the computer.

[e_s_f]

I am getting this 3222 error.  I already tried usign Internet Explorer Version 8 as well as clearing the cookies, cache, etc., and the problem is still there.  I also tied firefox and the same error. I also tried a different computer and get the same error. The only movies that seem to work are the ones from HULU which are not worth anyones time. Anyway, this is really frustrating that this thing has so many problems. There seems to always be something wrong with this xfinity TV.  

[e_s_f]

This is crapola or basura. It does not work no matter what browser, what computer, what anything.  Everyone should demand their money back. It is really frustrating. 

[jerry62712]

I got an email saying there was a response, but I can't find it here.

BTW, the problem was with Countdown With Keith Olbermann episode 54.  All other episodes will load and play.

[MarcBlue]

So typical of Comcast. I didn't do anything and I do NOT get the 3222 message any longer. So what does that tell us? It's like my Comcast cable service I still get pixilation (tiling) in my TV even after Comcast check all the cables, units inside and everything is in working order, so they had to change the outside cable. This reduced it, but didn't stop it. 

So Comcast has customers doing all these "tricks" when the problem is with Comcast itself. How else could I not be receiving 322 messages without my doing anything? And I pay all this money for increase in commercials not only on cable TV, but also on line. Looks like I'll be doing away with cable TV and maybe even Internet connection. 

[brettie245]

I've tried everything that you recommend and I'm still getting the error 3222 message.  ANY OTHER SUGGESTIONS?

[jessicahouser]

it's still not workinng & it's really annoying.

[brettie245]

I've followed all directions that you have given regarding the 3222 error message.  It seems that I'm getting this when I try and watch all premium channels.  The major networks seems to be ok.  Customer service is no help and does not understand what I'm even talking about.  

[bootylover78]

Joe, I have Mozilla Firefox 11 and this is happening. It really doesnt seem to be a problem with teh cache or cookies sinece they been deleted. I also deleted Java and reinstalled that. NO Help. WTH?

[lnecci]

i have a dell studio laptop and it always says error 3222. i've deleted cookies and all but it won't let me watched anything

[dhlehmann]

This error occurs at least 15-20 times per week for me. None of the steps to fix it work. I'm 1 (3222) message away from unsubscribing from xfinity comcast.

I use Google Chrome, i take all the neccessary steps to fix it and it still doesn't work. Sometimes it happens when i try to start a show or movie, other times it will happen right in the middle of a show.. i'm fed up

[wild4stangs]

Tried all suggestions, still getting the dreaded 3222 error... Does not matter where I am, what system or browser I use...

[htc]

Recently, whenever I try to watch a video on xfinity that is not provided by hulu, I get an error 3222 message. I have tried the steps provided several times, but nothing happened. I think that this is a problem on Comcast's end.

[htc]

I can't watch videos and I am wondering when Comcast will do something about this problem.

[ktwohig9]

Well I am now getting this same 3222 Error. I have deleted browser cache and history, restarted the browser: IE9 and also used refresh multiple times. I have tried this on multiple PC's on multiple accounts and recieve the same error on all of them.

It is not a video card driver error. it is not a Silverlight error as I have re-installed it as well. Please figure out what the problem actually is and repair it on your end. I am currently getting this error only on Entourage Season 6 Episode 8. Other episodes work fine, which makes it quite obvious it is not an issue on my end. If it were, none of the videos would play.

Please do not ignore your customers. Figure out the issue, repair it and advise the consumers of the fix. Do not point us to a forum posting in which you leave no response.

[lyghtkeepr]

I tried all the steps. Nothing worked.

I normally use Firefox.  I also tried Safari, but it didn't work either.

I'm trying to watch Thundercats.

I hope they can fix this soon.  Please help.

[ComcastJoe]

Hi all,

Are you connected to the Internet wirelessly, wired through a router, or wired straight into a modem?

Where are you trying to watch videos from? Work? Home? Cafe? etc.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[scottm149]

watching at home. Wireless Like everyone. Been getting 3222 for about the last 3 weeks for all HBO videos. its driving me crazy. 

[ComcastJoe]

---

scottm149 wrote:

watching at home. Wireless Like everyone. Been getting 3222 for about the last 3 weeks for all HBO videos. its driving me crazy. 

---

Try using a wired connection and see if videos are working. I recommended running the wire directly from your modem into your computer. If not, try running a wire from your router (if your wireless router even has ports...I have noticed not all do anymore) to your computer.

Also, if possible, try watching videos on another wireless connection like at a Starbucks or anywhere with free Wi-Fi

Let me know the results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[caltonis]

Tried everything but didn't work.  Had watched about 10 min of a 45 min show when the error came up on screen.

[aburns676]

I have tried clearing the cache, clearing the history, restarted the browser, and removed and redownloaded silverlight. I have also tried using a different login and a different computer on a different network. I even went as far as a complete reset of my computer to factory setting and still could no watch videos online. It has been a week and comcast has made no progress in fixing the problem other than generic troubleshooting rhetoric. If this problem is not fixed soon or I am not supplied with an adequate anwser or time frame I will be switching providers in my personal life and since I handle vendor contracts for my company I will be switching from comcast as soon as our current contract is up.

[Natayla_66]

My Device Information My Zip Code: 33313 My Cable Provider: Comcast Davie Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: My public IP address: 10.251.113.46 My operating system: Windows - undefined My web browser: Firefox 11 - Mozilla/5.0 (Windows NT 5.1; rv:11.0) Gecko/20100101 Firefox/11.0 My system type: Desktop computer or other device My Move player version: 071706000001 My Silverlight version: 4.1.10111.0 My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

[wild4stangs]

I have tried multiple different computers, Win7, XP, unbuntu, from different locations, using multiple browsers, Wired & Wireless, still does not work !

Comcast must not have any change control management in place. They should be looking at the time when they started to receive these complaints, and correlate what changes took place in their network around that time.

[amphockey58]

I was having the same troubbles with the 3222 error earlier this week  but earllier today it was fine and now its all snafu again.   also the system no longer allows me access to the HBO go shows eventhough i am still a suscriber.

[10d7]

http://xfinitytv.comcast.net/tv/Grey-s-Anatomy/5040/2205271683/Grey-s-Anatomy-502/videos

Hi, the above link to Grey's Anatomy show number 502 is not working - I tried the different browsers listed above, tried clearing browser cache and history, restarting browser and computer, nothing is working; other episodes playing fine. Is there any way to fix the issue on the link?

Thanks

[ComcastJoe]

---

10d7 wrote:

http://xfinitytv.comcast.net/tv/Grey-s-Anatomy/5040/2205271683/Grey-s-Anatomy-502/videos

Hi, the above link to Grey's Anatomy show number 502 is not working - I tried the different browsers listed above, tried clearing browser cache and history, restarting browser and computer, nothing is working; other episodes playing fine. Is there any way to fix the issue on the link?

Thanks

---

Grey's Season 5, episode 2 should now be working.

We are still looking into this error. I am sorry I do not have an update about the other 3222 errors right now. Thank you for your feedback; it has been helpful.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[chompsn9]

I'm trying to catch up on ThunderCats, but the episode that I'm on has been refusing to play all day, although the other episodes work fine. http://xfinitytv.comcast.net/tv/ThunderCats/171937/2213860882/New-Alliances/videos. I followed all of the suggestions to no avail.

[eregul]

i have tried all suggestions and still cannot play movies due to error 3222. now what?

[crkeel43]

I tried all the steps and I was still unable to watch the movie. Also I got a message saying that I had too many registered devise after trying three different browsers. I have only watched movies from one computer. How can I unregister devices?

[samall]

I did all that and still get the Error 3222 message when trying to view Green Lantern.

My Zip Code:60139My Cable Provider:Comcast Dupage/Glendale DigitalMy myDVR Manager Status:My Set Top Box Names:My Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:96.25.129.164My operating system:Windows - UndefinedMy web browser:Chrome 18 - Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.19 (KHTML, Like Gecko) Chrome/18.0.1025.162 Safari/535.19My system typeesktop Computer Or Other DeviceMy Move player version:071706000001My Silverlight version:5.0.61118.0My flash version:11.2 R202Javascript:EnabledCookies:Enabled

[NoOneImportant]

I use Firefox Version 11. Google Chrome Version 18.0.1025.162. Internet Explorer Version 8.0.7600.16385. I have Windows 7, Constant Guard, and latest definitions of Norton Internet Security. Both Adobe Flash and Microsoft Silver-light are up to date. As of 6:15am EST on Saturday (14th), the movie I was watching was abruptly interrupted by this error message and has not yet been resolved (with the suggestions offered) as of this moment. Please be advised.

[cld29]

I'm already using google chrome tried many attempts at clearing browser and restarting nothing is working

[Racer_Rick]

Try setting firewall to minimum.  I had it set to Medium and got the error.  Set to minimum and was able to play.

[AKND]

I tried the steps to get "The Wire" back via my wireless laptop at home - the Error 3222 message is a constant now.  I was good for a few months until the sudden problem. What is going on?  Is this a Comcast problem that is still being resolved?  I have been down for about a week now.  Please help.  Should I just uninstall everything and start over?

[vandigrd]

im getting error 3222 I've done all the steps. 

here's my information 

My Zip Code:19103My Cable Provider:Comcast Philadelphia Area 1 DigitalMy myDVR Manager Status:ActivatedMy Set Top Box NamesVR 1My Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:76.21.118.224My operating system:Windows - UndefinedMy web browser:Chrome 18 - Mozilla/5.0 (Windows NT 6.0) AppleWebKit/535.19 (KHTML, Like Gecko) Chrome/18.0.1025.152 Safari/535.19My system typeesktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:4.1.10111.0My flash version:11.2 R202Javascript:EnabledCookies:Enabled

[ComcastJoe]

---

chompsn9 wrote:

I'm trying to catch up on ThunderCats, but the episode that I'm on has been refusing to play all day, although the other episodes work fine. http://xfinitytv.comcast.net/tv/ThunderCats/171937/2213860882/New-Alliances/videos. I followed all of the suggestions to no avail.

---

This episode of Thundercats should now be working. Please test it and let me know.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe