XfinityTV Website
I have looked at this thread and unless I missed it have seen no mention of the following, which is a page Comcast has about this issue.
See if anything here helps you. Please report back as I want to know if it worked or not.
The following is from http://customer.comcast.com/help-and-support/inter
If you are getting Error 3222, Error 1001, Error 800x, Error 3001
These are errors that some users see when trying to watch a video. These are errors that are given from Microsoft Silverlight Player. Please try these troubleshooting steps:
Re-install Silverlight
Video players sometimes contain corrupted files that need to be deleted. Please follow the steps below to fully remove Silverlight from your computer and to reinstall it:
- Close your Internet browser.
- Uninstall/delete your Microsoft Silverlight plugin:
Windows Vista and Windows 7:
- Click Start and select Control Panel.
- Select Uninstall a Program.
- Choose Microsoft Silverlight.
- Click on Uninstall.
- Click YES to Uninstall Microsoft Silverlight.
Windows XP:
- Click Start and select Settings, then Control Panel.
- Select Add or Remove Programs.
- Choose Microsoft Silverlight.
- Click Remove.
- Click YES to Uninstall Microsoft Silverlight.
Mac OS X:
- Double-click the Hard Driveicon on your desktop.
- Navigate to your Internet Plug-Insdirectory: /Library/Internet Plug-Ins/.
- Drag any of the following files you may see into your trash bin:
- Silverlight.plugin
- WPFe.plugin
- Open your Internet browser.
- Go to http://www.microsoft.com/getsilverlight/and follow instructions to reinstall latest version of Microsoft Silverlight.
- Close and restart your Internet browser.
- Return to XFINITY TV video page and retry the video that gave you the error message.
Enabling Microsoft Silverlight DRM Support
To watch some content on XFINITY TV it is required to enable DRM support in Microsoft Silverlight. In order to enable DRM support please follows the steps below.
- Open your Silverlight Configuration Tool.
Windows:
- Click the Startbutton on the taskbar.
- Click All Programs.
- Select the Microsoft Silverlight folder.
- Click on the Microsoft Silverlight program shown in the Microsoft Silverlightfolder to open the configuration tool.
- Choose the Playbacktab.
- Click Enable download and updates to components required for protected content playback.
- Close the menu and reopen your Internet browser.
- Return to the XFINITY TV video page and retry the video.
Mac OS X:
- Navigate to the Applicationsfolder on your Mac hard drive.
- Double-click the Microsoft Silverlightshortcut to open the configuration tool.
- Choose the Playbacktab.
- Click Enable download and updates to components required for protected content playback.
- Close the menu and reopen your Internet browser.
- Return to the XFINITY TV video page and retry the video.
Repairing your Microsoft Silverlight DRM Hardware Configuration
If you encountered an error message that told you have a bad DRM Hardware Configuration file while trying to watch a video, follow the steps below.
- Close all browser windows and completely exit your Internet browser.
- Locate and delete the MS Silverlight DRM Configuration file on your hard drive.
Windows 7:
- Use the search utility to find the file mspr.hds or navigate to the following location:
- C:\ProgramData\Microsoft\PlayReady\mspr.hd
Windows XP or Vista:
- Use the search utility to find the file mspr.hdsor navigate to the following location:
- C:\Documents and Settings\All Users\Application Data\Microsoft\PlayReady\mspr.hds
Mac OS X:
- Use the spotlight utility to find the file mspr.hdsor navigate to the following location:
- [main hard drive]/Library/Application Support/Microsoft/PlayReady/mspr.hds
- Delete the file mspr.hds.
- Reopen your Internet browser.
- Return to the XFINITY TV video page and retry the video.
