Re: Getting an Error 3222 message?

esljrios7 · ‎06-30-2012

Having issue watching several different shows, and this is just the information from one of them.

[5-30-12 01:55:06,304][FC.video.controller][DEBUG] videoErrorEvent detected: 525 pluginCode: 3222 description: SMOOTH Player playback error
[5-30-12 01:55:06,302][FC.player.partner.Omniture][DEBUG] **** onVideoError **********************
[5-30-12 01:55:06,302][FC.player.partner.Omniture][DEBUG] Tracking: prop49 --525 : 3222 SMOOTH Player playback error|Project Runway-Finale Part Two
[5-30-12 01:55:06,302][FC.player.partner.Omniture][DEBUG] Tracking: prop8 --adBreakEnd
[5-30-12 01:55:06,302][FC.player.partner.Omniture][DEBUG] Tracking: eVar8 --adBreakEnd
[5-30-12 01:55:06,302][FC.player.partner.Omniture][DEBUG] Tracking: prop27 --525 : 3222 SMOOTH Player playback error
[5-30-12 01:55:06,302][FC.player.partner.Omniture][DEBUG] Tracking: eVar27 --525 : 3222 SMOOTH Player playback error
[5-30-12 01:55:06,301][FC.player.partner.Omniture][DEBUG] Tracking: events --event23
[5-30-12 01:55:06,301][FC.player.partner.Omniture][DEBUG] Tracking: prop53 --en
[5-30-12 01:55:06,301][FC.player.partner.Omniture][DEBUG] Tracking: eVar53 --en
[5-30-12 01:55:06,301][FC.player.partner.Omniture][DEBUG] Tracking: prop48 --4354cf501c1df6b38f07-1d0e323ccdb8164bc63cb44d998be790ecc72319
[5-30-12 01:55:06,301][FC.player.partner.Omniture][DEBUG] Tracking: eVar48 --4354cf501c1df6b38f07-1d0e323ccdb8164bc63cb44d998be790ecc72319
[5-30-12 01:55:06,301][FC.player.partner.Omniture][DEBUG] Tracking: prop46 --11.3.300.257
[5-30-12 01:55:06,301][FC.player.partner.Omniture][DEBUG] Tracking: eVar46 --11.3.300.257
[5-30-12 01:55:06,301][FC.player.partner.Omniture][DEBUG] Tracking: prop45 --n/a
[5-30-12 01:55:06,301][FC.player.partner.Omniture][DEBUG] Tracking: eVar45 --n/a
[5-30-12 01:55:06,301][FC.player.partner.Omniture][DEBUG] Tracking: prop44 --non-entitled
[5-30-12 01:55:06,301][FC.player.partner.Omniture][DEBUG] Tracking: eVar44 --non-entitled
[5-30-12 01:55:06,301][FC.player.partner.Omniture][DEBUG] Tracking: eVar39 --Project Runway-Finale Part Two
[5-30-12 01:55:06,301][FC.player.partner.Omniture][DEBUG] Tracking: prop36 --ODOL2
[5-30-12 01:55:06,301][FC.player.partner.Omniture][DEBUG] Tracking: eVar36 --ODOL2
[5-30-12 01:55:06,300][FC.player.partner.Omniture][DEBUG] Tracking: prop34 --Not C3
[5-30-12 01:55:06,300][FC.player.partner.Omniture][DEBUG] Tracking: eVar34 --Not C3
[5-30-12 01:55:06,300][FC.player.partner.Omniture][DEBUG] Tracking: prop24 --long
[5-30-12 01:55:06,300][FC.player.partner.Omniture][DEBUG] Tracking: eVar24 --long
[5-30-12 01:55:06,300][FC.player.partner.Omniture][DEBUG] Tracking: prop23 --reality,realityshowtv
[5-30-12 01:55:06,300][FC.player.partner.Omniture][DEBUG] Tracking: eVar23 --reality,realityshowtv
[5-30-12 01:55:06,300][FC.player.partner.Omniture][DEBUG] Tracking: prop22 --silverlight
[5-30-12 01:55:06,300][FC.player.partner.Omniture][DEBUG] Tracking: eVar22 --silverlight
[5-30-12 01:55:06,300][FC.player.partner.Omniture][DEBUG] Tracking: prop21 --1:03:26
[5-30-12 01:55:06,300][FC.player.partner.Omniture][DEBUG] Tracking: eVar21 --1:03:26
[5-30-12 01:55:06,300][FC.player.partner.Omniture][DEBUG] Tracking: prop20 --Lifetime
[5-30-12 01:55:06,300][FC.player.partner.Omniture][DEBUG] Tracking: eVar20 --Lifetime
[5-30-12 01:55:06,300][FC.player.partner.Omniture][DEBUG] Tracking: prop19 --AETN
[5-30-12 01:55:06,300][FC.player.partner.Omniture][DEBUG] Tracking: eVar19 --AETN
[5-30-12 01:55:06,300][FC.player.partner.Omniture][DEBUG] Tracking: prop18 --Project Runway
[5-30-12 01:55:06,299][FC.player.partner.Omniture][DEBUG] Tracking: eVar18 --Project Runway
[5-30-12 01:55:06,299][FC.player.partner.Omniture][DEBUG] Tracking: prop17 --2246402021
[5-30-12 01:55:06,299][FC.player.partner.Omniture][DEBUG] Tracking: eVar17 --2246402021
[5-30-12 01:55:06,299][FC.player.partner.Omniture][DEBUG] Tracking: prop16 --XS19eDGpnY2yie_MXrMBk_Tfcjl9Ds_1
[5-30-12 01:55:06,299][FC.player.partner.Omniture][DEBUG] Tracking: eVar7 --XS19eDGpnY2yie_MXrMBk_Tfcjl9Ds_1
[5-30-12 01:55:06,299][FC.player.partner.Omniture][DEBUG] Tracking: prop15 --
[5-30-12 01:55:06,299][FC.player.partner.Omniture][DEBUG] Tracking: prop13 --regular
[5-30-12 01:55:06,299][FC.player.partner.Omniture][DEBUG] Tracking: eVar13 --regular
[5-30-12 01:55:06,299][FC.player.partner.Omniture][DEBUG] Tracking: prop12 --http://xfinitytv.comcast.net/tv/Project-Runway/93782/2246402021/Finale-Part-Two/videos
[5-30-12 01:55:06,299][FC.player.partner.Omniture][DEBUG] Tracking: eVar12 --http://xfinitytv.comcast.net/tv/Project-Runway/93782/2246402021/Finale-Part-Two/videos
[5-30-12 01:55:06,299][FC.player.partner.Omniture][DEBUG] Tracking: prop11 --Fancast
[5-30-12 01:55:06,299][FC.player.partner.Omniture][DEBUG] Tracking: eVar11 --Fancast
[5-30-12 01:55:06,299][FC.player.partner.Omniture][DEBUG] Tracking: prop10 --FULL EPISODE
[5-30-12 01:55:06,299][FC.player.partner.Omniture][DEBUG] Tracking: eVar10 --FULL EPISODE
[5-30-12 01:55:06,298][FC.player.partner.Omniture][DEBUG] *******************************************
[5-30-12 01:55:06,295][FC.player.Base][DEBUG] playbackStatusCode.pluginCode: 3222
[5-30-12 01:55:06,295][FC.player.Base][DEBUG] []Video Playback Error :: 525 :: SMOOTH Player playback error pluginCode:3222
[5-30-12 01:55:06,294][FC.player.partner.Ads][DEBUG] (onBreakEnd)
[5-30-12 01:55:06,294][FC.player.SilverlightOnly][DEBUG] pluginErrorCode:3222
[5-30-12 01:55:06,294][FC.player.SilverlightOnly][DEBUG] (onVideoFailed) msg:3222 An error has occurred. SmoothStreamingSource: http://entitledhdstreams.xfinity.com/ondemand/cp-108805/2246402021/1340777600446/LT_ProjectRunway_Fi... ErrorTrace: Silverlight/5.1.10516.0 0x00000001 0x00000b35 HR=0xc00eff05 0x00000001 0x0000088c HR=0xc00eff05 0x00000003 0x0000035e HR=0xc00eff05
[5-30-12 01:55:06,294][FancastSLVideo.Tracking.ConvivaTracking][INFO] 3222 An error has occurred.
[5-30-12 01:55:06,294][FancastSLVideo.Tracking.EventTracking][INFO] EventName: manifestResponseTs == 1341035706289
[5-30-12 01:55:06,294][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Media Failed
[5-30-12 01:55:06,240][FancastSLVideo.Player.SmoothPlayerWrapper][DEBUG] 1 player_SmoothStreamingErrorOccurred :: errorCode: 0 message: Failed to download manifest: d
[5-30-12 01:55:06,126][FancastSLVideo.Ads.AdController][DEBUG] The media id is: 2246402021
[5-30-12 01:55:06,125][FancastSLVideo.Ads.AdController][INFO] Auditude userData 'plr' value is: fp, envType isrod
[5-30-12 01:55:06,125][FancastSLVideo.Ads.AdController][DEBUG] _AuditudePlugin_LoadComplete
[5-30-12 01:55:05,562][FancastSLVideo.Ads.AdController][INFO] Player State ChangedOpening
[5-30-12 01:55:05,562][FancastSLVideo.Widgets.VideoControls.KeyboardControls][INFO] keyboardControlEnabled:True
[5-30-12 01:55:05,562][FancastSLVideo.Widgets.VideoControls.KeyboardControls][INFO] keyboardControlEnabled:True
[5-30-12 01:55:05,562][FancastSLVideo.MainPage][DEBUG] Enable keyboard controls: True
[5-30-12 01:55:05,562][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Media State Changed: Opening
[5-30-12 01:55:05,518][FancastSLVideo.Ads.AdController][INFO] (CanStartPlayback)
[5-30-12 01:55:05,518][FancastSLVideo.External.ExternalVideoControl][DEBUG] [Format_IndexOutOfRange] Arguments: Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.10516.00&File=mscorlib.dll&Key=Format_Inde...
[5-30-12 01:55:05,518][FancastSLVideo.Widgets.VideoControls.ProgressSlider][DEBUG] brad (ResetChapterTicks)
[5-30-12 01:55:05,518][FancastSLVideo.External.ExternalVideoControl][INFO] Setting source: http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=69563870404...|http://entitledhdstreams.xfinity.com/ondemand/cp-108805/2246402021/1340777600446/LT_ProjectRunway_Fi...
[5-30-12 01:55:05,518][FancastSLVideo.Tracking.EventTracking][INFO] EventName: manifestRequestTs == 1341035705449
[5-30-12 01:55:05,518][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] manifestUri: http://entitledhdstreams.xfinity.com/ondemand/cp-108805/2246402021/1340777600446/LT_ProjectRunway_Fi...
[5-30-12 01:55:05,518][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] gT: http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=69563870404...|http://entitledhdstreams.xfinity.com/ondemand/cp-108805/2246402021/1340777600446/LT_ProjectRunway_Fi...
[5-30-12 01:55:05,518][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] setMaxBitrate: 0
[5-30-12 01:55:05,517][FancastSLVideo.Ads.AdController][DEBUG] Begin Setup of Auditude
[5-30-12 01:55:05,517][FancastSLVideo.Ads.AdController][INFO] Auditude plugin version :: fancast-1.1
[5-30-12 01:55:05,517][FancastSLVideo.Widgets.VideoControls.ProgressSlider][DEBUG] brad (ResetChapterTicks)
[5-30-12 01:55:05,517][FancastSLVideo.Widgets.VideoControls.StandardHDVideoControls][INFO] Vid Controls Width: 892
[5-30-12 01:55:05,517][FancastSLVideo.Widgets.PIG.PigCloseOverlay][INFO] player_VideoSizeChanged
[5-30-12 01:55:05,517][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] SetSize: w:916 h:515
[5-30-12 01:55:05,517][FancastSLVideo.Widgets.VideoControls.StandardHDVideoControls][INFO] init
[5-30-12 01:55:05,517][FancastSLVideo.Widgets.CC.CCController][INFO] _erase
[5-30-12 01:55:05,517][FancastSLVideo.Widgets.CC.CCController][INFO] ccc Visible=> False
[5-30-12 01:55:05,517][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] episode: Finale Part Two
[5-30-12 01:55:05,517][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] show: Project Runway
[5-30-12 01:55:05,517][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] type: FULL EPISODE
[5-30-12 01:55:05,517][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] genre: reality,realityshowtv
[5-30-12 01:55:05,516][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] videoSessionId:
[5-30-12 01:55:05,516][FancastSLVideo.Util.JavaScriptUtil][INFO] js exception methodName:getTrackingId
[5-30-12 01:55:05,516][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] sessionId:
[5-30-12 01:55:05,516][FancastSLVideo.Util.JavaScriptUtil][INFO] js exception methodName:getTrackingId
[5-30-12 01:55:05,516][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] viewerId: 4354cf501c1df6b38f07-1d0e323ccdb8164bc63cb44d998be790ecc72319
[5-30-12 01:55:05,516][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] userId: 4354cf501c1df6b38f07-1d0e323ccdb8164bc63cb44d998be790ecc72319
[5-30-12 01:55:05,516][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] serverName:
[5-30-12 01:55:05,516][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] omnitureId: comcastctvprod
[5-30-12 01:55:05,516][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] player: standard
[5-30-12 01:55:05,516][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] player.ConfigPath:ConfigB_F_W_T.xml
[5-30-12 01:55:05,516][FancastSLVideo.MainPage][INFO] initProp licesensServer:
[5-30-12 01:55:05,516][FancastSLVideo.MainPage][INFO] initProp watermarkUrl:
[5-30-12 01:55:05,515][FancastSLVideo.MainPage][INFO] initProp isHD:False
[5-30-12 01:55:05,515][FancastSLVideo.MainPage][INFO] initProp AspectRatio:1.78
[5-30-12 01:55:05,515][FancastSLVideo.MainPage][INFO] initProp vidH:515
[5-30-12 01:55:05,515][FancastSLVideo.MainPage][INFO] initProp vidW:916
[5-30-12 01:55:05,515][FancastSLVideo.MainPage][INFO] initProp areaH:515
[5-30-12 01:55:05,515][FancastSLVideo.MainPage][INFO] initProp areaW:916
[5-30-12 01:55:05,515][FancastSLVideo.MainPage][INFO] MainPage_Loaded: LAYOUT_ROOT:System.Windows.Controls.Canvas
[5-30-12 01:55:05,515][FancastSLVideo.MainPage][INFO] >>> 9. GPU acceleration enabled:True
[5-30-12 01:55:05,515][FancastSLVideo.Widgets.VideoControls.StandardHDVideoControls][INFO] VideoProps.Instance.IsHD:False
[5-30-12 01:55:05,507][FC.player.partner.Omniture][DEBUG] **** PLAYER INITIALIZED **********************
[5-30-12 01:55:05,507][FC.player.partner.Omniture][DEBUG] Tracking: events --event58
[5-30-12 01:55:05,507][FC.player.partner.Omniture][DEBUG] Tracking: prop53 --en
[5-30-12 01:55:05,507][FC.player.partner.Omniture][DEBUG] Tracking: eVar53 --en
[5-30-12 01:55:05,507][FC.player.partner.Omniture][DEBUG] Tracking: prop48 --4354cf501c1df6b38f07-1d0e323ccdb8164bc63cb44d998be790ecc72319
[5-30-12 01:55:05,507][FC.player.partner.Omniture][DEBUG] Tracking: eVar48 --4354cf501c1df6b38f07-1d0e323ccdb8164bc63cb44d998be790ecc72319
[5-30-12 01:55:05,507][FC.player.partner.Omniture][DEBUG] Tracking: prop46 --11.3.300.257
[5-30-12 01:55:05,507][FC.player.partner.Omniture][DEBUG] Tracking: eVar46 --11.3.300.257
[5-30-12 01:55:05,507][FC.player.partner.Omniture][DEBUG] Tracking: prop45 --n/a
[5-30-12 01:55:05,507][FC.player.partner.Omniture][DEBUG] Tracking: eVar45 --n/a
[5-30-12 01:55:05,507][FC.player.partner.Omniture][DEBUG] Tracking: prop44 --non-entitled
[5-30-12 01:55:05,507][FC.player.partner.Omniture][DEBUG] Tracking: eVar44 --non-entitled
[5-30-12 01:55:05,507][FC.player.partner.Omniture][DEBUG] Tracking: eVar39 --Project Runway-Finale Part Two
[5-30-12 01:55:05,506][FC.player.partner.Omniture][DEBUG] Tracking: prop36 --ODOL2
[5-30-12 01:55:05,506][FC.player.partner.Omniture][DEBUG] Tracking: eVar36 --ODOL2
[5-30-12 01:55:05,506][FC.player.partner.Omniture][DEBUG] Tracking: prop34 --Not C3
[5-30-12 01:55:05,506][FC.player.partner.Omniture][DEBUG] Tracking: eVar34 --Not C3
[5-30-12 01:55:05,506][FC.player.partner.Omniture][DEBUG] Tracking: prop24 --long
[5-30-12 01:55:05,506][FC.player.partner.Omniture][DEBUG] Tracking: eVar24 --long
[5-30-12 01:55:05,506][FC.player.partner.Omniture][DEBUG] Tracking: prop23 --reality,realityshowtv
[5-30-12 01:55:05,506][FC.player.partner.Omniture][DEBUG] Tracking: eVar23 --reality,realityshowtv
[5-30-12 01:55:05,506][FC.player.partner.Omniture][DEBUG] Tracking: prop22 --silverlight
[5-30-12 01:55:05,506][FC.player.partner.Omniture][DEBUG] Tracking: eVar22 --silverlight
[5-30-12 01:55:05,506][FC.player.partner.Omniture][DEBUG] Tracking: prop21 --1:03:26
[5-30-12 01:55:05,506][FC.player.partner.Omniture][DEBUG] Tracking: eVar21 --1:03:26
[5-30-12 01:55:05,506][FC.player.partner.Omniture][DEBUG] Tracking: prop20 --Lifetime
[5-30-12 01:55:05,506][FC.player.partner.Omniture][DEBUG] Tracking: eVar20 --Lifetime
[5-30-12 01:55:05,506][FC.player.partner.Omniture][DEBUG] Tracking: prop19 --AETN
[5-30-12 01:55:05,505][FC.player.partner.Omniture][DEBUG] Tracking: eVar19 --AETN
[5-30-12 01:55:05,505][FC.player.partner.Omniture][DEBUG] Tracking: prop18 --Project Runway
[5-30-12 01:55:05,505][FC.player.partner.Omniture][DEBUG] Tracking: eVar18 --Project Runway
[5-30-12 01:55:05,505][FC.player.partner.Omniture][DEBUG] Tracking: prop17 --2246402021
[5-30-12 01:55:05,505][FC.player.partner.Omniture][DEBUG] Tracking: eVar17 --2246402021
[5-30-12 01:55:05,505][FC.player.partner.Omniture][DEBUG] Tracking: prop16 --XS19eDGpnY2yie_MXrMBk_Tfcjl9Ds_1
[5-30-12 01:55:05,505][FC.player.partner.Omniture][DEBUG] Tracking: eVar7 --XS19eDGpnY2yie_MXrMBk_Tfcjl9Ds_1
[5-30-12 01:55:05,505][FC.player.partner.Omniture][DEBUG] Tracking: prop15 --
[5-30-12 01:55:05,505][FC.player.partner.Omniture][DEBUG] Tracking: prop13 --regular
[5-30-12 01:55:05,505][FC.player.partner.Omniture][DEBUG] Tracking: eVar13 --regular
[5-30-12 01:55:05,505][FC.player.partner.Omniture][DEBUG] Tracking: prop12 --http://xfinitytv.comcast.net/tv/Project-Runway/93782/2246402021/Finale-Part-Two/videos
[5-30-12 01:55:05,505][FC.player.partner.Omniture][DEBUG] Tracking: eVar12 --http://xfinitytv.comcast.net/tv/Project-Runway/93782/2246402021/Finale-Part-Two/videos
[5-30-12 01:55:05,505][FC.player.partner.Omniture][DEBUG] Tracking: prop11 --Fancast
[5-30-12 01:55:05,505][FC.player.partner.Omniture][DEBUG] Tracking: eVar11 --Fancast
[5-30-12 01:55:05,505][FC.player.partner.Omniture][DEBUG] Tracking: prop10 --FULL EPISODE
[5-30-12 01:55:05,504][FC.player.partner.Omniture][DEBUG] Tracking: eVar10 --FULL EPISODE
[5-30-12 01:55:05,504][FC.player.partner.Omniture][DEBUG] *******************************************
[5-30-12 01:55:05,500][FC.player.SilverlightOnly][DEBUG] (startPlayback)
[5-30-12 01:55:05,425][FC.player.SilverlightOnly][DEBUG] (c3Resolved) useAdService::true
[5-30-12 01:55:05,425][FC.player.Silverlight][DEBUG] xandy calling this.playerReadyAPICalls :: [object Object]
[5-30-12 01:55:05,425][FC.player.Silverlight][DEBUG] xandy slEl [object HTMLObjectElement]
[5-30-12 01:55:05,424][FC.player.Silverlight][DEBUG] -- slEl -- [object HTMLObjectElement]
[5-30-12 01:55:05,424][FC.player.Silverlight][DEBUG] onSilverlightPlayerReady -- SL player ready --
[5-30-12 01:55:05,423][InitSLBridge][INFO] Player XAP initialized event
[5-30-12 01:55:05,147][PlayerXapSourceDownloadComplete][INFO] Player XAP source download event
[5-30-12 01:55:05,55][FC.player.SilverlightOnly][DEBUG] (preFetch) releaseDataString: %7B%22title%22%3A%22Finale%20Part%20Two%22%2C%22baseUrl%22%3A%22http%3A//entitledhdstreams.xfinity.com/ondemand/%22%2C%22closedCaptionUrl%22%3A%22%22%2C%22playableUrl%22%3A%22http%3A//entitledhdstreams.xfinity.com/ondemand/cp-108805/2246402021/1340777600446/LT_ProjectRunway_Fin_14_75076_9739616_2246402021_audio96HEv1.ism/Manifest%3Fexternal_id%3D15ec81f8edf342d5868bce29e0bc0513%26pid%3DXS19eDGpnY2yie_MXrMBk_Tfcjl9Ds_1%26t%3D1341035706%26sig%3D1f2447b04163e08a3850c3cf58e6aba21acb6ae3%22%2C%22protocol%22%3A%22smooth%22%2C%22chapterStartTimes%22%3A%5B664000%2C1017000%2C1416000%2C1919000%2C2357000%2C3448000%5D%2C%22blackoutStartTimes%22%3A%5B%5D%2C%22blackoutEndTimes%22%3A%5B%5D%2C%22providerTrackingId%22%3A%22%22%2C%22maxBitrate%22%3A0%2C%22c3Airdate%22%3Anull%2C%22width%22%3A%22640%22%2C%22height%22%3A%22360%22%2C%22isEntitled%22%3Afalse%2C%22dynamicStreamItems%22%3A%5B%5D%7D
[5-30-12 01:55:05,54][FC.video.controller][DEBUG] amsSuccess event
[5-30-12 01:55:05,54][FC.player.partner.Omniture][DEBUG] amsSuccess event
[5-30-12 01:55:05,54][fc.player.security.storage][DEBUG] storing key:deviceSessionToken_ams valueundefined
[5-30-12 01:55:05,54][fc.player.security.storage][DEBUG] storing key:devicePlaybackToken_ams valueundefined
[5-30-12 01:55:05,54][fc.player.security.storage][DEBUG] storing key:deviceAuthorizationToken_ams valueundefined
[5-30-12 01:55:05,53][fc.player.security.storage][DEBUG] storing key:deviceId_ams valueundefined
[5-30-12 01:55:05,53][FC.player.security.Controller][DEBUG] Video isProtected:false
[5-30-12 01:55:05,53][FC.player.security.Controller][INFO] AMS success: {"drmToken":{"type":"playReadyResponseToken","devicePlaybackToken":"http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=69563870404..."},"errorMessage":"","statusCode":"200"}
[5-30-12 01:55:05,53][FC.player.security.AMS][DEBUG] onSecureTicketReady: 200
[5-30-12 01:55:05,52][FC.player.security.AMS][DEBUG] json response: {"drmToken":{"type":"playReadyResponseToken","devicePlaybackToken":"http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=69563870404..."},"errorMessage":"","statusCode":"200"}
[5-30-12 01:55:04,560][FC.video.controller][DEBUG] bookmark percent of total duration:0
[5-30-12 01:55:04,560][FC.player.Bookmark][INFO] 0
[5-30-12 01:55:04,556][FC.player.security.AMS][DEBUG] svm: 2246402021%3AXS19eDGpnY2yie_MXrMBk_Tfcjl9Ds_1%3ASILVERLIGHT%3A3806%3ALifetime%3Afree%3Atv-pg%3Agolden%3AWwQFuqPfT4xUXzNGt%2BY98g%3D%3D
[5-30-12 01:55:04,556][FC.player.security.AMS][DEBUG] streamtype: smooth
[5-30-12 01:55:04,556][FC.player.security.AMS][DEBUG] responseType: jsonp
[5-30-12 01:55:04,555][FC.player.security.AMS][DEBUG] ams fullUrl:https://secure.xfinitytv.comcast.net/xtv/secure-authkey/video/device-authorization?responseType=json...
[5-30-12 01:55:04,555][FC.player.security.AMS][DEBUG] New timeout is: 15000
[5-30-12 01:55:04,555][FC.player.security.AMS][INFO] ticketType:SILVER
[5-30-12 01:55:04,555][FC.player.security.Controller][DEBUG] ticketType:SILVER
[5-30-12 01:55:04,555][FC.player.security.Controller][DEBUG] Stored data:{"deviceId":"","deviceAuthorizationToken":"","devicePlaybackToken":"","sessionToken":""}
[5-30-12 01:55:04,555][FC.player.security.Controller][DEBUG] Stored deviceAuthorizationToken:
[5-30-12 01:55:04,554][FC.player.security.Controller][DEBUG] (doAMS)
[5-30-12 01:55:04,554][FC.player.SilverlightOnly][DEBUG] xandy (c3Resolved) c3Type:NOT_C3
[5-30-12 01:55:04,554][FC.video.controller][DEBUG] platformSuccess event
[5-30-12 01:55:04,554][FC.player.partner.Omniture][DEBUG] platformSuccess event
[5-30-12 01:55:04,554][FC.player.security.Controller][INFO] (onPlatformSuccess) platform data:{"title":"Finale Part Two","baseUrl":"http://entitledhdstreams.xfinity.com/ondemand/","closedCaptionUrl":"","playableUrl":"http://entitledhdstreams.xfinity.com/ondemand/cp-108805/2246402021/1340777600446/LT_ProjectRunway_Fi...","protocol":"smooth","chapterStartTimes":[664000,1017000,1416000,1919000,2357000,3448000],"blackoutStartTimes":[],"blackoutEndTimes":[],"providerTrackingId":"","maxBitrate":0,"c3Airdate":null,"width":"640","height":"360","isEntitled":false,"dynamicStreamItems":[]}
[5-30-12 01:55:04,553][FC.player.security.Controller][DEBUG] (onPlatformSuccess) 3 video.userType:Comcast_Secondary
[5-30-12 01:55:04,287][FC.player.security.ThePlatform][DEBUG] Calling the Platform...
[5-30-12 01:55:04,287][FC.player.security.Controller][DEBUG] model:[object Object]
[5-30-12 01:55:04,287][FC.player.security.Controller][INFO] Set new log level to: debug

robocox07 · ‎05-31-2012

I've watched other episodes without a problem, but I did what was suggested and I am still having a problem. I will skip this episode and see if I can watch the next one.

SNutmeg · ‎07-29-2009

Hello,

I followed the instructions, deleting the cookies, etc. and still no resolution to problem and same error message. Please check.

Thank you.

reasd · ‎02-22-2007

Hello,

This error message could be a problem on comcast end with maybe the way it was loaded on the server.

SNutmeg · ‎07-29-2009

I did disable the firewall & followed instructions for cookies. Same problem.

snikkerz · ‎08-13-2004

When trying to watch the following program (or any other Premium channel program) in Google Chrome, I get this:

http://xfinitytv.comcast.net/tv/The-Ricky-Gervais-Show/104642/2249704575/The-Ricky-Gervais-Show-37-(...

This video cannot be played.
We've experienced a playback error. (Error 3222)
Please try deleting your cookies and browser cache and refresh this page.
Still having problems? Try our forums.

[6-1-12 13:19:06,999][FC.player.security.Heartbeat][DEBUG] HearbeatService stopped.
[6-1-12 13:19:06,990][FC.video.controller][DEBUG] videoErrorEvent detected: 525 pluginCode: 3222 description: SMOOTH Player playback error
[6-1-12 13:19:06,985][FC.player.partner.Omniture][DEBUG] **** onVideoError **********************
[6-1-12 13:19:06,985][FC.player.partner.Omniture][DEBUG] Tracking: eVar52 --nh
[6-1-12 13:19:06,985][FC.player.partner.Omniture][DEBUG] Tracking: prop49 --525 : 3222 SMOOTH Player playback error|The Ricky Gervais Show-The Ricky Gervais Show 37 (HBO)
[6-1-12 13:19:06,985][FC.player.partner.Omniture][DEBUG] Tracking: eVar27 --525 : 3222 SMOOTH Player playback error
[6-1-12 13:19:06,985][FC.player.partner.Omniture][DEBUG] Tracking: prop27 --525 : 3222 SMOOTH Player playback error
[6-1-12 13:19:06,984][FC.player.partner.Omniture][DEBUG] Tracking: eVar8 --adBreakEnd
[6-1-12 13:19:06,984][FC.player.partner.Omniture][DEBUG] Tracking: prop8 --adBreakEnd
[6-1-12 13:19:06,984][FC.player.partner.Omniture][DEBUG] Tracking: events --event23
[6-1-12 13:19:06,984][FC.player.partner.Omniture][DEBUG] Tracking: prop53 --en
[6-1-12 13:19:06,984][FC.player.partner.Omniture][DEBUG] Tracking: eVar53 --en
[6-1-12 13:19:06,984][FC.player.partner.Omniture][DEBUG] Tracking: prop48 --4354cf501c1df6b38f07-4496a1530a9189fd34f48b37a5f30ae6ca4b28ce
[6-1-12 13:19:06,984][FC.player.partner.Omniture][DEBUG] Tracking: eVar48 --4354cf501c1df6b38f07-4496a1530a9189fd34f48b37a5f30ae6ca4b28ce
[6-1-12 13:19:06,984][FC.player.partner.Omniture][DEBUG] Tracking: prop46 --11.3.300
[6-1-12 13:19:06,984][FC.player.partner.Omniture][DEBUG] Tracking: eVar46 --11.3.300
[6-1-12 13:19:06,984][FC.player.partner.Omniture][DEBUG] Tracking: prop45 --d
[6-1-12 13:19:06,983][FC.player.partner.Omniture][DEBUG] Tracking: eVar45 --d
[6-1-12 13:19:06,983][FC.player.partner.Omniture][DEBUG] Tracking: prop44 --entitled
[6-1-12 13:19:06,983][FC.player.partner.Omniture][DEBUG] Tracking: eVar44 --entitled
[6-1-12 13:19:06,983][FC.player.partner.Omniture][DEBUG] Tracking: eVar39 --The Ricky Gervais Show-The Ricky Gervais Show 37 (HBO)
[6-1-12 13:19:06,982][FC.player.partner.Omniture][DEBUG] Tracking: prop37 --http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/36013774
[6-1-12 13:19:06,980][FC.player.partner.Omniture][DEBUG] Tracking: eVar37 --http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/36013774
[6-1-12 13:19:06,980][FC.player.partner.Omniture][DEBUG] Tracking: prop36 --ODOL2
[6-1-12 13:19:06,980][FC.player.partner.Omniture][DEBUG] Tracking: eVar36 --ODOL2
[6-1-12 13:19:06,980][FC.player.partner.Omniture][DEBUG] Tracking: prop34 --Not C3
[6-1-12 13:19:06,980][FC.player.partner.Omniture][DEBUG] Tracking: eVar34 --Not C3
[6-1-12 13:19:06,980][FC.player.partner.Omniture][DEBUG] Tracking: prop24 --long
[6-1-12 13:19:06,980][FC.player.partner.Omniture][DEBUG] Tracking: eVar24 --long
[6-1-12 13:19:06,980][FC.player.partner.Omniture][DEBUG] Tracking: prop23 --comedy
[6-1-12 13:19:06,980][FC.player.partner.Omniture][DEBUG] Tracking: eVar23 --comedy
[6-1-12 13:19:06,980][FC.player.partner.Omniture][DEBUG] Tracking: prop22 --silverlight
[6-1-12 13:19:06,980][FC.player.partner.Omniture][DEBUG] Tracking: eVar22 --silverlight
[6-1-12 13:19:06,980][FC.player.partner.Omniture][DEBUG] Tracking: prop21 --25:17
[6-1-12 13:19:06,979][FC.player.partner.Omniture][DEBUG] Tracking: eVar21 --25:17
[6-1-12 13:19:06,979][FC.player.partner.Omniture][DEBUG] Tracking: prop20 --HBO
[6-1-12 13:19:06,979][FC.player.partner.Omniture][DEBUG] Tracking: eVar20 --HBO
[6-1-12 13:19:06,979][FC.player.partner.Omniture][DEBUG] Tracking: prop19 --HBO
[6-1-12 13:19:06,979][FC.player.partner.Omniture][DEBUG] Tracking: eVar19 --HBO
[6-1-12 13:19:06,979][FC.player.partner.Omniture][DEBUG] Tracking: prop18 --The Ricky Gervais Show
[6-1-12 13:19:06,979][FC.player.partner.Omniture][DEBUG] Tracking: eVar18 --The Ricky Gervais Show
[6-1-12 13:19:06,979][FC.player.partner.Omniture][DEBUG] Tracking: prop17 --2249704575
[6-1-12 13:19:06,979][FC.player.partner.Omniture][DEBUG] Tracking: eVar17 --2249704575
[6-1-12 13:19:06,979][FC.player.partner.Omniture][DEBUG] Tracking: prop16 --rg8DM8NKnaAIdzY4z9YspcrftOvp0sPH
[6-1-12 13:19:06,979][FC.player.partner.Omniture][DEBUG] Tracking: eVar7 --rg8DM8NKnaAIdzY4z9YspcrftOvp0sPH
[6-1-12 13:19:06,979][FC.player.partner.Omniture][DEBUG] Tracking: prop15 --
[6-1-12 13:19:06,979][FC.player.partner.Omniture][DEBUG] Tracking: prop13 --regular
[6-1-12 13:19:06,978][FC.player.partner.Omniture][DEBUG] Tracking: eVar13 --regular
[6-1-12 13:19:06,978][FC.player.partner.Omniture][DEBUG] Tracking: prop12 --http://xfinitytv.comcast.net/tv/The-Ricky-Gervais-Show/104642/2249704575/The-Ricky-Gervais-Show-37-(...
[6-1-12 13:19:06,978][FC.player.partner.Omniture][DEBUG] Tracking: eVar12 --http://xfinitytv.comcast.net/tv/The-Ricky-Gervais-Show/104642/2249704575/The-Ricky-Gervais-Show-37-(...
[6-1-12 13:19:06,978][FC.player.partner.Omniture][DEBUG] Tracking: prop11 --Fancast
[6-1-12 13:19:06,978][FC.player.partner.Omniture][DEBUG] Tracking: eVar11 --Fancast
[6-1-12 13:19:06,978][FC.player.partner.Omniture][DEBUG] Tracking: prop10 --FULL EPISODE
[6-1-12 13:19:06,978][FC.player.partner.Omniture][DEBUG] Tracking: eVar10 --FULL EPISODE
[6-1-12 13:19:06,976][FC.player.partner.Omniture][DEBUG] *******************************************
[6-1-12 13:19:06,950][FC.player.Base][DEBUG] playbackStatusCode.pluginCode: 3222
[6-1-12 13:19:06,949][FC.player.Base][DEBUG] []Video Playback Error :: 525 :: SMOOTH Player playback error pluginCode:3222
[6-1-12 13:19:06,948][FC.player.partner.Ads][DEBUG] (onBreakEnd)
[6-1-12 13:19:06,947][FC.player.SilverlightOnly][DEBUG] pluginErrorCode:3222
[6-1-12 13:19:06,947][FC.player.SilverlightOnly][DEBUG] (onVideoFailed) msg:3222 An error has occurred. SmoothStreamingSource: http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2249704575/1340541121518/hbo_243955_10224275... ErrorTrace: Silverlight/5.1.10516.0 0x00000001 0x00000b35 HR=0xc00eff05 0x00000001 0x0000088c HR=0xc00eff05 0x00000003 0x0000035e HR=0xc00eff05
[6-1-12 13:19:06,946][FancastSLVideo.Tracking.ConvivaTracking][INFO] 3222 An error has occurred.
[6-1-12 13:19:06,944][FancastSLVideo.Tracking.EventTracking][INFO] EventName: manifestResponseTs == 1341170346937
[6-1-12 13:19:06,943][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Media Failed
[6-1-12 13:19:06,942][FancastSLVideo.Player.SmoothPlayerWrapper][DEBUG] Failed at 00:00; Chunk Uri: http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2249704575/1340541121518/hbo_243955_10224275...
[6-1-12 13:19:06,743][FancastSLVideo.Player.SmoothPlayerWrapper][DEBUG] 1 player_SmoothStreamingErrorOccurred :: errorCode: 0 message: Too many consecutive chunk parse errors (5) - halting playback.
[6-1-12 13:19:00,941][FancastSLVideo.Ads.AdController][INFO] (SetAdVisibility)
[6-1-12 13:19:00,940][FancastSLVideo.Ads.AdController][INFO] (OnBreakBegin) break duration :: 7
[6-1-12 13:19:00,939][FancastSLVideo.Ads.AdController][INFO] (_AuditudePlugin_InitComplete) NOT Delaying Auditude trigger pre-roll by one second
[6-1-12 13:19:00,937][FancastSLVideo.Ads.AdController][INFO] _AuditudePlugin_InitComplete
[6-1-12 13:19:00,854][preroll][DEBUG] undefined
[6-1-12 13:19:00,587][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Manifest has been loaded. Source is: http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2249704575/1340541121518/hbo_243955_10224275...
[6-1-12 13:19:00,585][FancastSLVideo.Tracking.EventTracking][INFO] EventName: smoothStreamRequestTs == 1341170340441
[6-1-12 13:19:00,584][FancastSLVideo.Tracking.EventTracking][INFO] EventName: manifestResponseTs == 1341170340441
[6-1-12 13:19:00,438][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Manifest Merge
[6-1-12 13:19:00,317][FancastSLVideo.Ads.AdController][DEBUG] The media id is: 2249704575
[6-1-12 13:19:00,316][FancastSLVideo.Ads.AdController][INFO] Auditude userData 'plr' value is: fp, envType isrod
[6-1-12 13:19:00,315][FancastSLVideo.Ads.AdController][DEBUG] _AuditudePlugin_LoadComplete
[6-1-12 13:19:00,241][FancastSLVideo.Tracking.ConvivaTracking][INFO] Conviva LivePass is ready
[6-1-12 13:18:59,528][FancastSLVideo.Ads.AdController][INFO] Player State ChangedOpening
[6-1-12 13:18:59,525][FancastSLVideo.Widgets.VideoControls.KeyboardControls][INFO] keyboardControlEnabled:True
[6-1-12 13:18:59,524][FancastSLVideo.Widgets.VideoControls.KeyboardControls][INFO] keyboardControlEnabled:True
[6-1-12 13:18:59,523][FancastSLVideo.MainPage][DEBUG] Enable keyboard controls: True
[6-1-12 13:18:59,522][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Media State Changed: Opening
[6-1-12 13:18:59,449][FancastSLVideo.Ads.AdController][INFO] (CanStartPlayback)
[6-1-12 13:18:59,448][FancastSLVideo.External.ExternalVideoControl][DEBUG] [Format_IndexOutOfRange] Arguments: Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.10516.00&File=mscorlib.dll&Key=Format_Inde...
[6-1-12 13:18:59,446][FancastSLVideo.Widgets.VideoControls.ProgressSlider][DEBUG] brad (ResetChapterTicks)
[6-1-12 13:18:59,442][FancastSLVideo.External.ExternalVideoControl][INFO] Setting source: http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=70958689396...|http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2249704575/1340541121518/hbo_243955_10224275...
[6-1-12 13:18:59,437][FancastSLVideo.Tracking.EventTracking][INFO] EventName: manifestRequestTs == 1341170338983
[6-1-12 13:18:59,436][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] manifestUri: http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2249704575/1340541121518/hbo_243955_10224275...
[6-1-12 13:18:59,435][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] gT: http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=70958689396...|http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2249704575/1340541121518/hbo_243955_10224275...
[6-1-12 13:18:59,433][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] setMaxBitrate: 0
[6-1-12 13:18:59,429][FancastSLVideo.Ads.AdController][DEBUG] Begin Setup of Auditude
[6-1-12 13:18:59,428][FancastSLVideo.Ads.AdController][INFO] Auditude plugin version :: fancast-1.1
[6-1-12 13:18:59,427][FancastSLVideo.Widgets.VideoControls.ProgressSlider][DEBUG] brad (ResetChapterTicks)
[6-1-12 13:18:59,426][FancastSLVideo.Widgets.VideoControls.StandardHDVideoControls][INFO] Vid Controls Width: 892
[6-1-12 13:18:59,424][FancastSLVideo.Widgets.PIG.PigCloseOverlay][INFO] player_VideoSizeChanged
[6-1-12 13:18:59,424][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] SetSize: w:916 h:515
[6-1-12 13:18:59,422][FancastSLVideo.Widgets.VideoControls.StandardHDVideoControls][INFO] init
[6-1-12 13:18:59,421][FancastSLVideo.Widgets.CC.CCController][INFO] _erase
[6-1-12 13:18:59,420][FancastSLVideo.Widgets.CC.CCController][INFO] ccc Visible=> False
[6-1-12 13:18:59,419][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] episode: The Ricky Gervais Show 37 (HBO)
[6-1-12 13:18:59,418][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] show: The Ricky Gervais Show
[6-1-12 13:18:59,417][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] type: FULL EPISODE
[6-1-12 13:18:59,416][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] genre: comedy
[6-1-12 13:18:59,414][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] videoSessionId:
[6-1-12 13:18:59,411][FancastSLVideo.Util.JavaScriptUtil][INFO] js exception methodName:getTrackingId
[6-1-12 13:18:59,410][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] sessionId:
[6-1-12 13:18:59,409][FancastSLVideo.Util.JavaScriptUtil][INFO] js exception methodName:getTrackingId
[6-1-12 13:18:59,408][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] viewerId: 4354cf501c1df6b38f07-4496a1530a9189fd34f48b37a5f30ae6ca4b28ce
[6-1-12 13:18:59,407][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] userId: 4354cf501c1df6b38f07-4496a1530a9189fd34f48b37a5f30ae6ca4b28ce
[6-1-12 13:18:59,406][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] serverName:
[6-1-12 13:18:59,405][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] omnitureId: comcastctvprod
[6-1-12 13:18:59,403][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] player: standard
[6-1-12 13:18:59,403][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] player.ConfigPath:ConfigB_F_W_T.xml
[6-1-12 13:18:59,402][FancastSLVideo.MainPage][INFO] initProp licesensServer:
[6-1-12 13:18:59,401][FancastSLVideo.MainPage][INFO] initProp watermarkUrl:
[6-1-12 13:18:59,399][FancastSLVideo.MainPage][INFO] initProp isHD:True
[6-1-12 13:18:59,398][FancastSLVideo.MainPage][INFO] initProp AspectRatio:1.78
[6-1-12 13:18:59,398][FancastSLVideo.MainPage][INFO] initProp vidH:515
[6-1-12 13:18:59,397][FancastSLVideo.MainPage][INFO] initProp vidW:916
[6-1-12 13:18:59,396][FancastSLVideo.MainPage][INFO] initProp areaH:515
[6-1-12 13:18:59,395][FancastSLVideo.MainPage][INFO] initProp areaW:916
[6-1-12 13:18:59,394][FancastSLVideo.MainPage][INFO] MainPage_Loaded: LAYOUT_ROOT:System.Windows.Controls.Canvas
[6-1-12 13:18:59,393][FancastSLVideo.MainPage][INFO] >>> 9. GPU acceleration enabled:False
[6-1-12 13:18:59,392][FancastSLVideo.Widgets.VideoControls.StandardHDVideoControls][INFO] VideoProps.Instance.IsHD:True
[6-1-12 13:18:59,365][FC.player.partner.Omniture][DEBUG] **** PLAYER INITIALIZED **********************
[6-1-12 13:18:59,365][FC.player.partner.Omniture][DEBUG] Tracking: eVar52 --nh
[6-1-12 13:18:59,365][FC.player.partner.Omniture][DEBUG] Tracking: events --event58
[6-1-12 13:18:59,364][FC.player.partner.Omniture][DEBUG] Tracking: prop53 --en
[6-1-12 13:18:59,364][FC.player.partner.Omniture][DEBUG] Tracking: eVar53 --en
[6-1-12 13:18:59,364][FC.player.partner.Omniture][DEBUG] Tracking: prop48 --4354cf501c1df6b38f07-4496a1530a9189fd34f48b37a5f30ae6ca4b28ce
[6-1-12 13:18:59,364][FC.player.partner.Omniture][DEBUG] Tracking: eVar48 --4354cf501c1df6b38f07-4496a1530a9189fd34f48b37a5f30ae6ca4b28ce
[6-1-12 13:18:59,364][FC.player.partner.Omniture][DEBUG] Tracking: prop46 --11.3.300
[6-1-12 13:18:59,364][FC.player.partner.Omniture][DEBUG] Tracking: eVar46 --11.3.300
[6-1-12 13:18:59,364][FC.player.partner.Omniture][DEBUG] Tracking: prop45 --d
[6-1-12 13:18:59,364][FC.player.partner.Omniture][DEBUG] Tracking: eVar45 --d
[6-1-12 13:18:59,363][FC.player.partner.Omniture][DEBUG] Tracking: prop44 --entitled
[6-1-12 13:18:59,363][FC.player.partner.Omniture][DEBUG] Tracking: eVar44 --entitled
[6-1-12 13:18:59,363][FC.player.partner.Omniture][DEBUG] Tracking: eVar39 --The Ricky Gervais Show-The Ricky Gervais Show 37 (HBO)
[6-1-12 13:18:59,363][FC.player.partner.Omniture][DEBUG] Tracking: prop37 --http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/36013774
[6-1-12 13:18:59,363][FC.player.partner.Omniture][DEBUG] Tracking: eVar37 --http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/36013774
[6-1-12 13:18:59,363][FC.player.partner.Omniture][DEBUG] Tracking: prop36 --ODOL2
[6-1-12 13:18:59,363][FC.player.partner.Omniture][DEBUG] Tracking: eVar36 --ODOL2
[6-1-12 13:18:59,362][FC.player.partner.Omniture][DEBUG] Tracking: prop34 --Not C3
[6-1-12 13:18:59,362][FC.player.partner.Omniture][DEBUG] Tracking: eVar34 --Not C3
[6-1-12 13:18:59,362][FC.player.partner.Omniture][DEBUG] Tracking: prop24 --long
[6-1-12 13:18:59,362][FC.player.partner.Omniture][DEBUG] Tracking: eVar24 --long
[6-1-12 13:18:59,362][FC.player.partner.Omniture][DEBUG] Tracking: prop23 --comedy
[6-1-12 13:18:59,362][FC.player.partner.Omniture][DEBUG] Tracking: eVar23 --comedy
[6-1-12 13:18:59,362][FC.player.partner.Omniture][DEBUG] Tracking: prop22 --silverlight
[6-1-12 13:18:59,362][FC.player.partner.Omniture][DEBUG] Tracking: eVar22 --silverlight
[6-1-12 13:18:59,361][FC.player.partner.Omniture][DEBUG] Tracking: prop21 --25:17
[6-1-12 13:18:59,361][FC.player.partner.Omniture][DEBUG] Tracking: eVar21 --25:17
[6-1-12 13:18:59,361][FC.player.partner.Omniture][DEBUG] Tracking: prop20 --HBO
[6-1-12 13:18:59,360][FC.player.partner.Omniture][DEBUG] Tracking: eVar20 --HBO
[6-1-12 13:18:59,360][FC.player.partner.Omniture][DEBUG] Tracking: prop19 --HBO
[6-1-12 13:18:59,360][FC.player.partner.Omniture][DEBUG] Tracking: eVar19 --HBO
[6-1-12 13:18:59,360][FC.player.partner.Omniture][DEBUG] Tracking: prop18 --The Ricky Gervais Show
[6-1-12 13:18:59,360][FC.player.partner.Omniture][DEBUG] Tracking: eVar18 --The Ricky Gervais Show
[6-1-12 13:18:59,360][FC.player.partner.Omniture][DEBUG] Tracking: prop17 --2249704575
[6-1-12 13:18:59,360][FC.player.partner.Omniture][DEBUG] Tracking: eVar17 --2249704575
[6-1-12 13:18:59,360][FC.player.partner.Omniture][DEBUG] Tracking: prop16 --rg8DM8NKnaAIdzY4z9YspcrftOvp0sPH
[6-1-12 13:18:59,360][FC.player.partner.Omniture][DEBUG] Tracking: eVar7 --rg8DM8NKnaAIdzY4z9YspcrftOvp0sPH
[6-1-12 13:18:59,359][FC.player.partner.Omniture][DEBUG] Tracking: prop15 --
[6-1-12 13:18:59,359][FC.player.partner.Omniture][DEBUG] Tracking: prop13 --regular
[6-1-12 13:18:59,359][FC.player.partner.Omniture][DEBUG] Tracking: eVar13 --regular
[6-1-12 13:18:59,359][FC.player.partner.Omniture][DEBUG] Tracking: prop12 --http://xfinitytv.comcast.net/tv/The-Ricky-Gervais-Show/104642/2249704575/The-Ricky-Gervais-Show-37-(...
[6-1-12 13:18:59,358][FC.player.partner.Omniture][DEBUG] Tracking: eVar12 --http://xfinitytv.comcast.net/tv/The-Ricky-Gervais-Show/104642/2249704575/The-Ricky-Gervais-Show-37-(...
[6-1-12 13:18:59,358][FC.player.partner.Omniture][DEBUG] Tracking: prop11 --Fancast
[6-1-12 13:18:59,358][FC.player.partner.Omniture][DEBUG] Tracking: eVar11 --Fancast
[6-1-12 13:18:59,358][FC.player.partner.Omniture][DEBUG] Tracking: prop10 --FULL EPISODE
[6-1-12 13:18:59,358][FC.player.partner.Omniture][DEBUG] Tracking: eVar10 --FULL EPISODE
[6-1-12 13:18:59,357][FC.player.partner.Omniture][DEBUG] *******************************************
[6-1-12 13:18:59,325][FC.player.SilverlightOnly][DEBUG] (startPlayback)
[6-1-12 13:18:58,758][FC.player.SilverlightOnly][DEBUG] (c3Resolved) useAdService::true
[6-1-12 13:18:58,758][FC.player.Silverlight][DEBUG] xandy calling this.playerReadyAPICalls :: [object Object]
[6-1-12 13:18:58,757][FC.player.Silverlight][DEBUG] xandy slEl [object HTMLObjectElement]
[6-1-12 13:18:58,754][FC.player.Silverlight][DEBUG] -- slEl -- [object HTMLObjectElement]
[6-1-12 13:18:58,752][FC.player.Silverlight][DEBUG] onSilverlightPlayerReady -- SL player ready --
[6-1-12 13:18:58,752][InitSLBridge][INFO] Player XAP initialized event
[6-1-12 13:18:55,496][PlayerXapSourceDownloadComplete][INFO] Player XAP source download event
[6-1-12 13:18:49,520][FC.player.SilverlightOnly][DEBUG] (preFetch) releaseDataString: %7B%22title%22%3A%22The%20Ricky%20Gervais%20Show%2037%20%28HBO%29%22%2C%22baseUrl%22%3A%22http%3A//entitledhdstreams.xfinity.com/ondemand/%22%2C%22closedCaptionUrl%22%3A%22%22%2C%22playableUrl%22%3A%22http%3A//entitledhdstreams.xfinity.com/ondemand/cp-108796/2249704575/1340541121518/hbo_243955_1022427584_2249704575_LVL09.ism/Manifest%3Fexternal_id%3D1b5dd8e3d25543eaa9804fd5684dcf9a%26pid%3Drg8DM8NKnaAIdzY4z9YspcrftOvp0sPH%26t%3D1341170328%26sig%3Db1d3d931b769c77b50ea28779434e69c47c80d30%22%2C%22protocol%22%3A%22smooth%22%2C%22chapterStartTimes%22%3A%5B%5D%2C%22blackoutStartTimes%22%3A%5B%5D%2C%22blackoutEndTimes%22%3A%5B%5D%2C%22providerTrackingId%22%3A%22%22%2C%22maxBitrate%22%3A0%2C%22c3Airdate%22%3Anull%2C%22width%22%3A%221280%22%2C%22height%22%3A%22720%22%2C%22isEntitled%22%3Atrue%2C%22dynamicStreamItems%22%3A%5B%5D%7D
[6-1-12 13:18:49,519][FC.video.controller][DEBUG] amsSuccess event
[6-1-12 13:18:49,518][FC.player.partner.Omniture][DEBUG] amsSuccess event
[6-1-12 13:18:49,512][fc.player.security.storage][DEBUG] storing key:deviceSessionToken_ams value3IbBeupil4CBSHbHCDP4wcCrULAXAND5
[6-1-12 13:18:49,510][fc.player.security.storage][DEBUG] storing key:devicePlaybackToken_ams valueundefined
[6-1-12 13:18:49,502][fc.player.security.storage][DEBUG] storing key:deviceAuthorizationToken_ams 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
[6-1-12 13:18:49,487][fc.player.security.storage][DEBUG] storing key:deviceId_ams valuehttp://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/36013774
[6-1-12 13:18:49,486][FC.player.security.Heartbeat][DEBUG] Heartbeat::start daToken:dzhJ5KwY+oz+JkQZvoY7snKWMzjsgK/L295yidAroQ9mZTTfWKli9P9uhpUg9WYxRjk+ooR6vhfUEZ5eRKA/fY4T/WHMBSz6tv4iMcf88dMeuZ3fmRB1gJ0hbpa46x0Rv73yT08ixjVA/PyHh+BSDgYIC4QE+BJ4udqSWORj+g2Il1v30tAsAl01C7sDKGBcgVsKFjDgW4dpTyhX8mYlYIB8m26YK2FICyUNe/FGbAV7ZlYv68lC2CkqaXS+XO2rZ/K9q4jqOEmsee1naDHW8pEMBFui/LJGGUU1cRJkthvQt1xiZNav5MTTlfmS9Cou0BAIKNZO1Vr0Z7HGKfF1DHY1cVNlS+yxi3YOCblCr39FJ1jydFFNNUdflUePwFuEb7SQwCqw9k1E615FW0fF6Ov6+omW7Nj/n1Ncf/2Q9HITMp/MWy/jpSLvCgl4XyUtrpThsi9jWwE/MLd2O+nkWxFe/KuEYf2grHjk6rdiq+FzPGcEzPV6j06oQDN8+WMjQcEWSX2KumAs4fK0hTgbncncL/k+TWBhMOsWp0xxcAQ= sId:3IbBeupil4CBSHbHCDP4wcCrULAXAND5
[6-1-12 13:18:49,484][FC.player.security.Controller][DEBUG] Video isProtected:true
[6-1-12 13:18:49,484][FC.player.security.Controller][INFO] AMS success: {"deviceAuthorizationToken":"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","deviceId":"http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/36013774","drmToken":{"type":"playReadyResponseToken","devicePlaybackToken":"http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=70958689396..."},"errorMessage":"","sessionToken":"3IbBeupil4CBSHbHCDP4wcCrULAXAND5","statusCode":"200"}
[6-1-12 13:18:49,483][FC.player.security.AMS][DEBUG] onSecureTicketReady: 200
[6-1-12 13:18:49,482][FC.player.security.AMS][DEBUG] json response: {"deviceAuthorizationToken":"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","deviceId":"http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/36013774","drmToken":{"type":"playReadyResponseToken","devicePlaybackToken":"http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=70958689396..."},"errorMessage":"","sessionToken":"3IbBeupil4CBSHbHCDP4wcCrULAXAND5","statusCode":"200"}
[6-1-12 13:18:48,606][FC.player.security.AMS][DEBUG] sId: 0KDgEm1jgHCHVgYk2EOS0dAYQGANkNCf
[6-1-12 13:18:48,606][FC.player.security.AMS][DEBUG] daToken: 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
[6-1-12 13:18:48,606][FC.player.security.AMS][DEBUG] xedata: gIhOyPxkZKDh3y9PiC94hFmz1K5ka6CeypnUS1wHYv%2Ff2vtxBWw072%2Fqx7CFLmjPQMCU3zQIyu5d%0ArDm7Fq%2BZz%2BkA92v1uDtZyDuC07f%2F1MRA8YoB2v%2BltQYeyqYn9R8LefJwhAoIlrtldvrTBVq88d3A%0AufssVWyp0pk%2BB0%2FyyLXREgOjGhg3KrqdN1VSwG4ZcgDsFjQ%2By%2BMdAJgpmk3%2Fnu7w%2FUFuS2uVZmvi%0AkMFLilu61%2BNYdei8dmIrKyBya8ckkLaA98mrCQPMRpjmrzcbS03NYYeR%2BT3jzZZRUsGbqoDV8AmR%0AsEdcfZCiIYr2ZnyfOQ1AjAPPZCdELO0srXcp7TOnPDKQn3n3HMwif3CbcP6ur2L6NBMMQ5INNy58%0A6k8PG82KpivWjaQ0sFXPQz0riKeSDoCFv5p8swnsyBLAoJuAHMknDmdNkyzYHvJ0lpvAXDleRHPg%0AyJ%2BP0kO1tOExEcvuISIKC4VQ63PLG4bhUiI%3D
[6-1-12 13:18:48,605][FC.player.security.AMS][DEBUG] svm: 2249704575%3Arg8DM8NKnaAIdzY4z9YspcrftOvp0sPH%3ASILVERLIGHT%3A1517%3AHBO%3Ad%3Atv-ma%3Agolden%3AmYY%2F%2Ff5A2sMJGQDLgy1DKg%3D%3D
[6-1-12 13:18:48,605][FC.player.security.AMS][DEBUG] streamtype: smooth
[6-1-12 13:18:48,605][FC.player.security.AMS][DEBUG] responseType: jsonp
[6-1-12 13:18:48,605][FC.player.security.AMS][DEBUG] ams fullUrl:https://secure.xfinitytv.comcast.net/xtv/secure-authkey/video/device-authorization?responseType=json...
[6-1-12 13:18:48,604][FC.player.security.AMS][DEBUG] New timeout is: 15000
[6-1-12 13:18:48,601][FC.player.security.AMS][INFO] ticketType:SILVERLIGHT_GOLDEN
[6-1-12 13:18:48,600][FC.player.security.Controller][DEBUG] ticketType:SILVERLIGHT_GOLDEN
[6-1-12 13:18:48,599][FC.player.security.Controller][DEBUG] Stored data:{"deviceId":"http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/36013774","deviceAuthorizationToken":"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","devicePlaybackToken":"","sessionToken":"0KDgEm1jgHCHVgYk2EOS0dAYQGANkNCf"}
[6-1-12 13:18:48,595][FC.player.security.Controller][DEBUG] Stored deviceAuthorizationToken: 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
[6-1-12 13:18:48,590][FC.player.security.Controller][DEBUG] (doAMS)
[6-1-12 13:18:48,590][FC.player.SilverlightOnly][DEBUG] xandy (c3Resolved) c3Type:NOT_C3
[6-1-12 13:18:48,589][FC.video.controller][DEBUG] platformSuccess event
[6-1-12 13:18:48,588][FC.player.partner.Omniture][DEBUG] platformSuccess event
[6-1-12 13:18:48,587][FC.player.security.Controller][INFO] (onPlatformSuccess) platform data:{"title":"The Ricky Gervais Show 37 (HBO)","baseUrl":"http://entitledhdstreams.xfinity.com/ondemand/","closedCaptionUrl":"","playableUrl":"http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2249704575/1340541121518/hbo_243955_10224275...","protocol":"smooth","chapterStartTimes":[],"blackoutStartTimes":[],"blackoutEndTimes":[],"providerTrackingId":"","maxBitrate":0,"c3Airdate":null,"width":"1280","height":"720","isEntitled":true,"dynamicStreamItems":[]}
[6-1-12 13:18:48,587][FC.player.security.Controller][DEBUG] (onPlatformSuccess) 3 video.userType:Comcast_Primary
[6-1-12 13:18:48,533][FC.video.controller][DEBUG] bookmark percent of total duration:0
[6-1-12 13:18:48,532][FC.player.Bookmark][INFO] 0
[6-1-12 13:18:48,291][FC.player.security.ThePlatform][DEBUG] Calling the Platform...
[6-1-12 13:18:48,290][FC.player.security.Controller][DEBUG] model:[object Object]
[6-1-12 13:18:48,289][FC.player.security.Controller][INFO] Set new log level to: debug

I have deleted my cookies and cache, and restarted Google Chrome, and that didn't help either. How did the other forum members get "Device Information" of the sort shown here? I am not familiar with that Device Information configuration.

I have Silverlight version 5.1.10516.0 . I was referred to the Microsoft link from this forum. As recommended, I downloaded and unzipped the Plugin folder for C:\Users\YOUR USER NAME\AppData\Local\Google\Chrome\Application as recommended by user comatose1978 on this page and thread: http://forums.comcast.com/t5/XfinityTV-Website/Upgraded-my-Silverlight-but-still-getting-the-same-me...

Thank you in advance for your help with this matter. X-finity HBO and pay channels played on this same computer in Google Chrome and IE 9 (32-bit) only a few months ago, when I tried to get a user name for HBO.com Community, something HBO and Comcast has been unable to provide me with since February 2012. I have been a member of the HBO.com community for over 10 years, and now I can't login or read the community posts there, and nobody at Comcast or the HBO phone number in New York City (the rudest female animal dog you will ever meet) will restore my ability to visit the HBO.com online Community again since February, although I was able to use HBO Go in February 2012 through May 2012 as well. The HBO Customer Service Rep yells at me with a New Jersey accent, sounds like a mafia wife or Theresa Guidice from Real Housewives, and tells me to, "shut up, and hurry up, and spit it out, and are you there!!!!" in that whiny, trashy, low-life NJ accent. I subscribed to HBO from 2000 until now, with a short break in 2003-2004 about 8 months, when I was homeless between getting disabled and my Social Security Disability Income and public housing kicking in, I am life-threateningly ill, and spend part of each month in the hospital.

In January 2012 when my cable bill finally went up to $237 a month, I tried to drop some services to reduce the cost of my bill. Not one knowledgable person could come through, or keep a billing promise. It was a beloved nightmare on Elm street, except Freddy Kreuger was on the other end of the phone, and sounded like he had moved from Nebraska, to an outsourced call center in India just one month into the ordeal. I never called back to billing again, but Technical Support yes, I was still getting people that sounded like they spoke American. AT least pay extra for the call centers where the Indian call center employeees take classes to speak with an American English accent, you can get those, they even take American names, as you lay off all the Call Centers in California and every place else, when there are no jobs for people who need them here, and Comcast's profit margin isn't hurting the stockholders.

Since a cab driver stole my cell phone while I was removing packages from his cab and drove off before I was done getting things out of the cab in October 2011, and the police forbade me to use Public Transportation (they were too lazy to take a report, and Metro Cab in Denver won't do anything after I have been kidnapped and robbed of cash in their cabs twice, because of my physical disability, and thrown into the street in a remote location), I can't hear on my new cellphone anymore, my stolen one was a prototype made specially for me by Motorola in 2008, and it still worked on my cellphone network, so it's hard to listen to broken English on a new overpriced flip-phone with no volume or sound, I could have gotten a smartphone for the same price they charged me for it., it's especially difficult when they don't let you listen to them before you buy them, and I can't qualitfy for a hearing Aid yet, but can't hear on most cellphones (or landlines) either (or people in the room talking to me, I blast the TV really loud just to hear like a normal person). I won't throw away money to pay for X-finity voice and a cellphone, I can't buy groceries on SSDI and pay for cable, so I just don't eat, so it's a cellphone only since I need to reach the cab company from my doctor appointments.

The same cab driver picked me up about a month ago, and said, "where were you, I tried and tried to return your phone to you after you contacted Metro cab office?" I am shut-in, he never tried, he thought he would never be sent out to pick me up again.

My friends feed me, they know Cable TV and internet desktop computer is my only end of life wish. X-finity voice is the most overpriced phone service on a dedicated network online, it's a sin what they charge, it shouldn't be more than $5 a month for the infastructure already being in place just to provide internet access anyway, and Comcast owns their own gateways to the phone lines.

Sorry off-topic again. Just want to see what to do to get pay TV channels back on X-finity TV online again. I realize you are unpaid volunteers, so thank you in advance for trying to answer my questions.

God Bless

Nathan

in Denver Colorado

josan · ‎07-02-2012

i tried all advised fixes but i cant still play bridesmaids. please help

travis13 · ‎07-02-2012

Same for me; getting 3222 error message for Bridesmaids after trying all these fixes

123d · ‎07-04-2012

The whole series isn't working. Keeps giving error 3222

baadkins62 · ‎07-05-2012

I can watch some videos but not others... today I watched multiple Covert Affairs videos but I can't watch any Rizzoli and Isles or Franklin and Bash. I have cleared cookies and cache, checked firewall AND used a different browser... Comcast needs to figure this stuff out!

ranndais · ‎07-06-2012

[6-7-12 10:24:06,851][FC.video.controller][DEBUG] videoErrorEvent detected: 525 pluginCode: 3222 description: SMOOTH Player playback error
[6-7-12 10:24:06,847][FC.player.partner.Omniture][DEBUG] **** onVideoError **********************
[6-7-12 10:24:06,847][FC.player.partner.Omniture][DEBUG] Tracking: prop49 --525 : 3222 SMOOTH Player playback error|Project Runway-Finale Part Two
[6-7-12 10:24:06,847][FC.player.partner.Omniture][DEBUG] Tracking: prop8 --adBreakEnd
[6-7-12 10:24:06,847][FC.player.partner.Omniture][DEBUG] Tracking: eVar8 --adBreakEnd
[6-7-12 10:24:06,847][FC.player.partner.Omniture][DEBUG] Tracking: prop27 --525 : 3222 SMOOTH Player playback error
[6-7-12 10:24:06,847][FC.player.partner.Omniture][DEBUG] Tracking: eVar27 --525 : 3222 SMOOTH Player playback error
[6-7-12 10:24:06,847][FC.player.partner.Omniture][DEBUG] Tracking: events --event23
[6-7-12 10:24:06,846][FC.player.partner.Omniture][DEBUG] Tracking: prop53 --en
[6-7-12 10:24:06,846][FC.player.partner.Omniture][DEBUG] Tracking: eVar53 --en
[6-7-12 10:24:06,846][FC.player.partner.Omniture][DEBUG] Tracking: prop48 --4354cf501c1df6b38f07-2ca003a1511320f5fc82a531f9587c8ef3a4946d
[6-7-12 10:24:06,846][FC.player.partner.Omniture][DEBUG] Tracking: eVar48 --4354cf501c1df6b38f07-2ca003a1511320f5fc82a531f9587c8ef3a4946d
[6-7-12 10:24:06,846][FC.player.partner.Omniture][DEBUG] Tracking: prop46 --11.3.300.257
[6-7-12 10:24:06,846][FC.player.partner.Omniture][DEBUG] Tracking: eVar46 --11.3.300.257
[6-7-12 10:24:06,846][FC.player.partner.Omniture][DEBUG] Tracking: prop45 --n/a
[6-7-12 10:24:06,846][FC.player.partner.Omniture][DEBUG] Tracking: eVar45 --n/a
[6-7-12 10:24:06,845][FC.player.partner.Omniture][DEBUG] Tracking: prop44 --non-entitled
[6-7-12 10:24:06,845][FC.player.partner.Omniture][DEBUG] Tracking: eVar44 --non-entitled
[6-7-12 10:24:06,845][FC.player.partner.Omniture][DEBUG] Tracking: eVar39 --Project Runway-Finale Part Two
[6-7-12 10:24:06,845][FC.player.partner.Omniture][DEBUG] Tracking: prop36 --ODOL2
[6-7-12 10:24:06,845][FC.player.partner.Omniture][DEBUG] Tracking: eVar36 --ODOL2
[6-7-12 10:24:06,845][FC.player.partner.Omniture][DEBUG] Tracking: prop34 --Not C3
[6-7-12 10:24:06,845][FC.player.partner.Omniture][DEBUG] Tracking: eVar34 --Not C3
[6-7-12 10:24:06,844][FC.player.partner.Omniture][DEBUG] Tracking: prop24 --long
[6-7-12 10:24:06,844][FC.player.partner.Omniture][DEBUG] Tracking: eVar24 --long
[6-7-12 10:24:06,844][FC.player.partner.Omniture][DEBUG] Tracking: prop23 --reality,realityshowtv
[6-7-12 10:24:06,844][FC.player.partner.Omniture][DEBUG] Tracking: eVar23 --reality,realityshowtv
[6-7-12 10:24:06,844][FC.player.partner.Omniture][DEBUG] Tracking: prop22 --silverlight
[6-7-12 10:24:06,844][FC.player.partner.Omniture][DEBUG] Tracking: eVar22 --silverlight
[6-7-12 10:24:06,844][FC.player.partner.Omniture][DEBUG] Tracking: prop21 --1:03:26
[6-7-12 10:24:06,844][FC.player.partner.Omniture][DEBUG] Tracking: eVar21 --1:03:26
[6-7-12 10:24:06,843][FC.player.partner.Omniture][DEBUG] Tracking: prop20 --Lifetime
[6-7-12 10:24:06,843][FC.player.partner.Omniture][DEBUG] Tracking: eVar20 --Lifetime
[6-7-12 10:24:06,843][FC.player.partner.Omniture][DEBUG] Tracking: prop19 --AETN
[6-7-12 10:24:06,843][FC.player.partner.Omniture][DEBUG] Tracking: eVar19 --AETN
[6-7-12 10:24:06,843][FC.player.partner.Omniture][DEBUG] Tracking: prop18 --Project Runway
[6-7-12 10:24:06,843][FC.player.partner.Omniture][DEBUG] Tracking: eVar18 --Project Runway
[6-7-12 10:24:06,843][FC.player.partner.Omniture][DEBUG] Tracking: prop17 --2246402021
[6-7-12 10:24:06,842][FC.player.partner.Omniture][DEBUG] Tracking: eVar17 --2246402021
[6-7-12 10:24:06,842][FC.player.partner.Omniture][DEBUG] Tracking: prop16 --XS19eDGpnY2yie_MXrMBk_Tfcjl9Ds_1
[6-7-12 10:24:06,842][FC.player.partner.Omniture][DEBUG] Tracking: eVar7 --XS19eDGpnY2yie_MXrMBk_Tfcjl9Ds_1
[6-7-12 10:24:06,842][FC.player.partner.Omniture][DEBUG] Tracking: prop15 --
[6-7-12 10:24:06,842][FC.player.partner.Omniture][DEBUG] Tracking: prop13 --regular
[6-7-12 10:24:06,842][FC.player.partner.Omniture][DEBUG] Tracking: eVar13 --regular
[6-7-12 10:24:06,842][FC.player.partner.Omniture][DEBUG] Tracking: prop12 --http://xfinitytv.comcast.net/tv/Project-Runway/93782/2246402021/Finale-Part-Two/videos
[6-7-12 10:24:06,842][FC.player.partner.Omniture][DEBUG] Tracking: eVar12 --http://xfinitytv.comcast.net/tv/Project-Runway/93782/2246402021/Finale-Part-Two/videos
[6-7-12 10:24:06,841][FC.player.partner.Omniture][DEBUG] Tracking: prop11 --Fancast
[6-7-12 10:24:06,841][FC.player.partner.Omniture][DEBUG] Tracking: eVar11 --Fancast
[6-7-12 10:24:06,841][FC.player.partner.Omniture][DEBUG] Tracking: prop10 --FULL EPISODE
[6-7-12 10:24:06,841][FC.player.partner.Omniture][DEBUG] Tracking: eVar10 --FULL EPISODE
[6-7-12 10:24:06,840][FC.player.partner.Omniture][DEBUG] *******************************************
[6-7-12 10:24:06,834][FC.player.Base][DEBUG] playbackStatusCode.pluginCode: 3222
[6-7-12 10:24:06,834][FC.player.Base][DEBUG] []Video Playback Error :: 525 :: SMOOTH Player playback error pluginCode:3222
[6-7-12 10:24:06,832][FC.player.partner.Ads][DEBUG] (onBreakEnd)
[6-7-12 10:24:06,832][FC.player.SilverlightOnly][DEBUG] pluginErrorCode:3222
[6-7-12 10:24:06,832][FC.player.SilverlightOnly][DEBUG] (onVideoFailed) msg:3222 An error has occurred. SmoothStreamingSource: http://entitledhdstreams.xfinity.com/ondemand/cp-108805/2246402021/1340777600446/LT_ProjectRunway_Fi... ErrorTrace: Silverlight/5.1.10516.0 0x00000001 0x00000b35 HR=0xc00eff05 0x00000001 0x0000088c HR=0xc00eff05 0x00000003 0x0000035e HR=0xc00eff05
[6-7-12 10:24:06,832][FancastSLVideo.Tracking.ConvivaTracking][INFO] 3222 An error has occurred.
[6-7-12 10:24:06,832][FancastSLVideo.Tracking.EventTracking][INFO] EventName: manifestResponseTs == 1341671046828
[6-7-12 10:24:06,831][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Media Failed
[6-7-12 10:24:06,783][FancastSLVideo.Player.SmoothPlayerWrapper][DEBUG] 1 player_SmoothStreamingErrorOccurred :: errorCode: 0 message: Failed to download manifest: d
[6-7-12 10:24:06,744][FancastSLVideo.Ads.AdController][INFO] (OnBreakEnd)
[6-7-12 10:24:06,743][FancastSLVideo.Ads.AdController][INFO] (SetAdVisibility)
[6-7-12 10:24:06,743][FancastSLVideo.Ads.AdController][INFO] (OnBreakBegin) break duration :: 0
[6-7-12 10:24:06,743][FancastSLVideo.Ads.AdController][INFO] (_AuditudePlugin_InitComplete) NOT Delaying Auditude trigger pre-roll by one second
[6-7-12 10:24:06,742][FancastSLVideo.Ads.AdController][INFO] _AuditudePlugin_InitComplete
[6-7-12 10:24:06,668][FC.player.partner.Ads][DEBUG] (onBreakEnd)
[6-7-12 10:24:06,636][preroll][DEBUG] undefined
[6-7-12 10:24:06,333][FancastSLVideo.Ads.AdController][DEBUG] The media id is: 2246402021
[6-7-12 10:24:06,333][FancastSLVideo.Ads.AdController][INFO] Auditude userData 'plr' value is: fp, envType isrod
[6-7-12 10:24:06,333][FancastSLVideo.Ads.AdController][DEBUG] _AuditudePlugin_LoadComplete
[6-7-12 10:24:06,325][FancastSLVideo.Tracking.ConvivaTracking][INFO] Conviva LivePass is ready
[6-7-12 10:24:06,228][FancastSLVideo.Ads.AdController][INFO] Player State ChangedOpening
[6-7-12 10:24:06,227][FancastSLVideo.Widgets.VideoControls.KeyboardControls][INFO] keyboardControlEnabled:True
[6-7-12 10:24:06,227][FancastSLVideo.Widgets.VideoControls.KeyboardControls][INFO] keyboardControlEnabled:True
[6-7-12 10:24:06,227][FancastSLVideo.MainPage][DEBUG] Enable keyboard controls: True
[6-7-12 10:24:06,226][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Media State Changed: Opening
[6-7-12 10:24:05,890][FancastSLVideo.Ads.AdController][INFO] (CanStartPlayback)
[6-7-12 10:24:05,890][FancastSLVideo.External.ExternalVideoControl][DEBUG] [Format_IndexOutOfRange] Arguments: Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.10516.00&File=mscorlib.dll&Key=Format_Inde...
[6-7-12 10:24:05,889][FancastSLVideo.Widgets.VideoControls.ProgressSlider][DEBUG] brad (ResetChapterTicks)
[6-7-12 10:24:05,889][FancastSLVideo.External.ExternalVideoControl][INFO] Setting source: http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=75917208833...|http://entitledhdstreams.xfinity.com/ondemand/cp-108805/2246402021/1340777600446/LT_ProjectRunway_Fi...
[6-7-12 10:24:05,889][FancastSLVideo.Tracking.EventTracking][INFO] EventName: manifestRequestTs == 1341671045748
[6-7-12 10:24:05,889][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] manifestUri: http://entitledhdstreams.xfinity.com/ondemand/cp-108805/2246402021/1340777600446/LT_ProjectRunway_Fi...
[6-7-12 10:24:05,888][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] gT: http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=75917208833...|http://entitledhdstreams.xfinity.com/ondemand/cp-108805/2246402021/1340777600446/LT_ProjectRunway_Fi...
[6-7-12 10:24:05,888][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] setMaxBitrate: 0
[6-7-12 10:24:05,888][FancastSLVideo.Ads.AdController][DEBUG] Begin Setup of Auditude
[6-7-12 10:24:05,888][FancastSLVideo.Ads.AdController][INFO] Auditude plugin version :: fancast-1.1
[6-7-12 10:24:05,888][FancastSLVideo.Widgets.VideoControls.ProgressSlider][DEBUG] brad (ResetChapterTicks)
[6-7-12 10:24:05,887][FancastSLVideo.Widgets.VideoControls.StandardHDVideoControls][INFO] Vid Controls Width: 892
[6-7-12 10:24:05,887][FancastSLVideo.Widgets.PIG.PigCloseOverlay][INFO] player_VideoSizeChanged
[6-7-12 10:24:05,887][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] SetSize: w:916 h:515
[6-7-12 10:24:05,887][FancastSLVideo.Widgets.VideoControls.StandardHDVideoControls][INFO] init
[6-7-12 10:24:05,887][FancastSLVideo.Widgets.CC.CCController][INFO] _erase
[6-7-12 10:24:05,886][FancastSLVideo.Widgets.CC.CCController][INFO] ccc Visible=> False
[6-7-12 10:24:05,886][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] episode: Finale Part Two
[6-7-12 10:24:05,886][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] show: Project Runway
[6-7-12 10:24:05,886][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] type: FULL EPISODE
[6-7-12 10:24:05,886][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] genre: reality,realityshowtv
[6-7-12 10:24:05,886][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] videoSessionId:
[6-7-12 10:24:05,886][FancastSLVideo.Util.JavaScriptUtil][INFO] js exception methodName:getTrackingId
[6-7-12 10:24:05,885][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] sessionId:
[6-7-12 10:24:05,885][FancastSLVideo.Util.JavaScriptUtil][INFO] js exception methodName:getTrackingId
[6-7-12 10:24:05,885][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] viewerId: 4354cf501c1df6b38f07-2ca003a1511320f5fc82a531f9587c8ef3a4946d
[6-7-12 10:24:05,885][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] userId: 4354cf501c1df6b38f07-2ca003a1511320f5fc82a531f9587c8ef3a4946d
[6-7-12 10:24:05,885][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] serverName:
[6-7-12 10:24:05,884][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] omnitureId: comcastctvprod
[6-7-12 10:24:05,884][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] player: standard
[6-7-12 10:24:05,884][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] player.ConfigPath:ConfigB_F_W_T.xml
[6-7-12 10:24:05,884][FancastSLVideo.MainPage][INFO] initProp licesensServer:
[6-7-12 10:24:05,884][FancastSLVideo.MainPage][INFO] initProp watermarkUrl:
[6-7-12 10:24:05,884][FancastSLVideo.MainPage][INFO] initProp isHD:False
[6-7-12 10:24:05,884][FancastSLVideo.MainPage][INFO] initProp AspectRatio:1.78
[6-7-12 10:24:05,883][FancastSLVideo.MainPage][INFO] initProp vidH:515
[6-7-12 10:24:05,883][FancastSLVideo.MainPage][INFO] initProp vidW:916
[6-7-12 10:24:05,883][FancastSLVideo.MainPage][INFO] initProp areaH:515
[6-7-12 10:24:05,883][FancastSLVideo.MainPage][INFO] initProp areaW:916
[6-7-12 10:24:05,883][FancastSLVideo.MainPage][INFO] MainPage_Loaded: LAYOUT_ROOT:System.Windows.Controls.Canvas
[6-7-12 10:24:05,882][FancastSLVideo.MainPage][INFO] >>> 9. GPU acceleration enabled:True
[6-7-12 10:24:05,882][FancastSLVideo.Widgets.VideoControls.StandardHDVideoControls][INFO] VideoProps.Instance.IsHD:False
[6-7-12 10:24:05,842][FC.player.SilverlightOnly][DEBUG] (startPlayback)
[6-7-12 10:24:05,736][FC.player.SilverlightOnly][DEBUG] (preFetch) releaseDataString: %7B%22title%22%3A%22Finale%20Part%20Two%22%2C%22baseUrl%22%3A%22http%3A//entitledhdstreams.xfinity.com/ondemand/%22%2C%22closedCaptionUrl%22%3A%22%22%2C%22playableUrl%22%3A%22http%3A//entitledhdstreams.xfinity.com/ondemand/cp-108805/2246402021/1340777600446/LT_ProjectRunway_Fin_14_75076_9739616_2246402021_audio96HEv1.ism/Manifest%3Fexternal_id%3D15ec81f8edf342d5868bce29e0bc0513%26pid%3DXS19eDGpnY2yie_MXrMBk_Tfcjl9Ds_1%26t%3D1341671068%26sig%3Dbaa949a442ab163381e3acdcf296502d1b662d43%22%2C%22protocol%22%3A%22smooth%22%2C%22chapterStartTimes%22%3A%5B664000%2C1017000%2C1416000%2C1919000%2C2357000%2C3448000%5D%2C%22blackoutStartTimes%22%3A%5B%5D%2C%22blackoutEndTimes%22%3A%5B%5D%2C%22providerTrackingId%22%3A%22%22%2C%22maxBitrate%22%3A0%2C%22c3Airdate%22%3Anull%2C%22width%22%3A%22640%22%2C%22height%22%3A%22360%22%2C%22isEntitled%22%3Afalse%2C%22dynamicStreamItems%22%3A%5B%5D%7D
[6-7-12 10:24:05,736][FC.video.controller][DEBUG] amsSuccess event
[6-7-12 10:24:05,735][FC.player.partner.Omniture][DEBUG] amsSuccess event
[6-7-12 10:24:05,735][fc.player.security.storage][DEBUG] storing key:deviceSessionToken_ams valueundefined
[6-7-12 10:24:05,735][fc.player.security.storage][DEBUG] storing key:devicePlaybackToken_ams valueundefined
[6-7-12 10:24:05,734][fc.player.security.storage][DEBUG] storing key:deviceAuthorizationToken_ams valueundefined
[6-7-12 10:24:05,734][fc.player.security.storage][DEBUG] storing key:deviceId_ams valueundefined
[6-7-12 10:24:05,734][FC.player.security.Controller][DEBUG] Video isProtected:false
[6-7-12 10:24:05,734][FC.player.security.Controller][INFO] AMS success: {"drmToken":{"type":"playReadyResponseToken","devicePlaybackToken":"http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=75917208833..."},"errorMessage":"","statusCode":"200"}
[6-7-12 10:24:05,733][FC.player.security.AMS][DEBUG] onSecureTicketReady: 200
[6-7-12 10:24:05,733][FC.player.security.AMS][DEBUG] json response: {"drmToken":{"type":"playReadyResponseToken","devicePlaybackToken":"http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=75917208833..."},"errorMessage":"","statusCode":"200"}
[6-7-12 10:24:05,488][FC.player.partner.Omniture][DEBUG] **** PLAYER INITIALIZED **********************
[6-7-12 10:24:05,488][FC.player.partner.Omniture][DEBUG] Tracking: events --event58
[6-7-12 10:24:05,488][FC.player.partner.Omniture][DEBUG] Tracking: prop53 --en
[6-7-12 10:24:05,488][FC.player.partner.Omniture][DEBUG] Tracking: eVar53 --en
[6-7-12 10:24:05,488][FC.player.partner.Omniture][DEBUG] Tracking: prop48 --4354cf501c1df6b38f07-2ca003a1511320f5fc82a531f9587c8ef3a4946d
[6-7-12 10:24:05,488][FC.player.partner.Omniture][DEBUG] Tracking: eVar48 --4354cf501c1df6b38f07-2ca003a1511320f5fc82a531f9587c8ef3a4946d
[6-7-12 10:24:05,488][FC.player.partner.Omniture][DEBUG] Tracking: prop46 --11.3.300.257
[6-7-12 10:24:05,488][FC.player.partner.Omniture][DEBUG] Tracking: eVar46 --11.3.300.257
[6-7-12 10:24:05,487][FC.player.partner.Omniture][DEBUG] Tracking: prop45 --n/a
[6-7-12 10:24:05,487][FC.player.partner.Omniture][DEBUG] Tracking: eVar45 --n/a
[6-7-12 10:24:05,487][FC.player.partner.Omniture][DEBUG] Tracking: prop44 --non-entitled
[6-7-12 10:24:05,487][FC.player.partner.Omniture][DEBUG] Tracking: eVar44 --non-entitled
[6-7-12 10:24:05,487][FC.player.partner.Omniture][DEBUG] Tracking: eVar39 --Project Runway-Finale Part Two
[6-7-12 10:24:05,487][FC.player.partner.Omniture][DEBUG] Tracking: prop36 --ODOL2
[6-7-12 10:24:05,487][FC.player.partner.Omniture][DEBUG] Tracking: eVar36 --ODOL2
[6-7-12 10:24:05,487][FC.player.partner.Omniture][DEBUG] Tracking: prop34 --Not C3
[6-7-12 10:24:05,486][FC.player.partner.Omniture][DEBUG] Tracking: eVar34 --Not C3
[6-7-12 10:24:05,486][FC.player.partner.Omniture][DEBUG] Tracking: prop24 --long
[6-7-12 10:24:05,486][FC.player.partner.Omniture][DEBUG] Tracking: eVar24 --long
[6-7-12 10:24:05,486][FC.player.partner.Omniture][DEBUG] Tracking: prop23 --reality,realityshowtv
[6-7-12 10:24:05,486][FC.player.partner.Omniture][DEBUG] Tracking: eVar23 --reality,realityshowtv
[6-7-12 10:24:05,486][FC.player.partner.Omniture][DEBUG] Tracking: prop22 --silverlight
[6-7-12 10:24:05,486][FC.player.partner.Omniture][DEBUG] Tracking: eVar22 --silverlight
[6-7-12 10:24:05,485][FC.player.partner.Omniture][DEBUG] Tracking: prop21 --1:03:26
[6-7-12 10:24:05,485][FC.player.partner.Omniture][DEBUG] Tracking: eVar21 --1:03:26
[6-7-12 10:24:05,485][FC.player.partner.Omniture][DEBUG] Tracking: prop20 --Lifetime
[6-7-12 10:24:05,485][FC.player.partner.Omniture][DEBUG] Tracking: eVar20 --Lifetime
[6-7-12 10:24:05,485][FC.player.partner.Omniture][DEBUG] Tracking: prop19 --AETN
[6-7-12 10:24:05,485][FC.player.partner.Omniture][DEBUG] Tracking: eVar19 --AETN
[6-7-12 10:24:05,485][FC.player.partner.Omniture][DEBUG] Tracking: prop18 --Project Runway
[6-7-12 10:24:05,485][FC.player.partner.Omniture][DEBUG] Tracking: eVar18 --Project Runway
[6-7-12 10:24:05,484][FC.player.partner.Omniture][DEBUG] Tracking: prop17 --2246402021
[6-7-12 10:24:05,484][FC.player.partner.Omniture][DEBUG] Tracking: eVar17 --2246402021
[6-7-12 10:24:05,484][FC.player.partner.Omniture][DEBUG] Tracking: prop16 --XS19eDGpnY2yie_MXrMBk_Tfcjl9Ds_1
[6-7-12 10:24:05,484][FC.player.partner.Omniture][DEBUG] Tracking: eVar7 --XS19eDGpnY2yie_MXrMBk_Tfcjl9Ds_1
[6-7-12 10:24:05,484][FC.player.partner.Omniture][DEBUG] Tracking: prop15 --
[6-7-12 10:24:05,484][FC.player.partner.Omniture][DEBUG] Tracking: prop13 --regular
[6-7-12 10:24:05,484][FC.player.partner.Omniture][DEBUG] Tracking: eVar13 --regular
[6-7-12 10:24:05,483][FC.player.partner.Omniture][DEBUG] Tracking: prop12 --http://xfinitytv.comcast.net/tv/Project-Runway/93782/2246402021/Finale-Part-Two/videos
[6-7-12 10:24:05,483][FC.player.partner.Omniture][DEBUG] Tracking: eVar12 --http://xfinitytv.comcast.net/tv/Project-Runway/93782/2246402021/Finale-Part-Two/videos
[6-7-12 10:24:05,483][FC.player.partner.Omniture][DEBUG] Tracking: prop11 --Fancast
[6-7-12 10:24:05,483][FC.player.partner.Omniture][DEBUG] Tracking: eVar11 --Fancast
[6-7-12 10:24:05,483][FC.player.partner.Omniture][DEBUG] Tracking: prop10 --FULL EPISODE
[6-7-12 10:24:05,483][FC.player.partner.Omniture][DEBUG] Tracking: eVar10 --FULL EPISODE
[6-7-12 10:24:05,482][FC.player.partner.Omniture][DEBUG] *******************************************
[6-7-12 10:24:05,449][FC.player.SilverlightOnly][DEBUG] (c3Resolved) useAdService::true
[6-7-12 10:24:05,449][FC.player.Silverlight][DEBUG] xandy calling this.playerReadyAPICalls :: [object Object]
[6-7-12 10:24:05,449][FC.player.Silverlight][DEBUG] xandy slEl [object HTMLObjectElement]
[6-7-12 10:24:05,449][FC.player.Silverlight][DEBUG] -- slEl -- [object HTMLObjectElement]
[6-7-12 10:24:05,449][FC.player.Silverlight][DEBUG] onSilverlightPlayerReady -- SL player ready --
[6-7-12 10:24:05,448][InitSLBridge][INFO] Player XAP initialized event
[6-7-12 10:24:05,215][FC.player.security.AMS][DEBUG] svm: 2246402021%3AXS19eDGpnY2yie_MXrMBk_Tfcjl9Ds_1%3ASILVERLIGHT%3A3806%3ALifetime%3Afree%3Atv-pg%3Agolden%3AWwQFuqPfT4xUXzNGt%2BY98g%3D%3D
[6-7-12 10:24:05,215][FC.player.security.AMS][DEBUG] streamtype: smooth
[6-7-12 10:24:05,215][FC.player.security.AMS][DEBUG] responseType: jsonp
[6-7-12 10:24:05,215][FC.player.security.AMS][DEBUG] ams fullUrl:https://secure.xfinitytv.comcast.net/xtv/secure-authkey/video/device-authorization?responseType=json...
[6-7-12 10:24:05,215][FC.player.security.AMS][DEBUG] New timeout is: 15000
[6-7-12 10:24:05,214][FC.player.security.AMS][INFO] ticketType:SILVER
[6-7-12 10:24:05,214][FC.player.security.Controller][DEBUG] ticketType:SILVER
[6-7-12 10:24:05,214][FC.player.security.Controller][DEBUG] Stored data:{"deviceId":"","deviceAuthorizationToken":"","devicePlaybackToken":"","sessionToken":""}
[6-7-12 10:24:05,214][FC.player.security.Controller][DEBUG] Stored deviceAuthorizationToken:
[6-7-12 10:24:05,213][FC.player.security.Controller][DEBUG] (doAMS)
[6-7-12 10:24:05,213][FC.player.SilverlightOnly][DEBUG] xandy (c3Resolved) c3Type:NOT_C3
[6-7-12 10:24:05,213][FC.video.controller][DEBUG] platformSuccess event
[6-7-12 10:24:05,212][FC.player.partner.Omniture][DEBUG] platformSuccess event
[6-7-12 10:24:05,212][FC.player.security.Controller][INFO] (onPlatformSuccess) platform data:{"title":"Finale Part Two","baseUrl":"http://entitledhdstreams.xfinity.com/ondemand/","closedCaptionUrl":"","playableUrl":"http://entitledhdstreams.xfinity.com/ondemand/cp-108805/2246402021/1340777600446/LT_ProjectRunway_Fi...","protocol":"smooth","chapterStartTimes":[664000,1017000,1416000,1919000,2357000,3448000],"blackoutStartTimes":[],"blackoutEndTimes":[],"providerTrackingId":"","maxBitrate":0,"c3Airdate":null,"width":"640","height":"360","isEntitled":false,"dynamicStreamItems":[]}
[6-7-12 10:24:05,212][FC.player.security.Controller][DEBUG] (onPlatformSuccess) 3 video.userType:Comcast_Primary
[6-7-12 10:24:04,887][FC.video.controller][DEBUG] bookmark percent of total duration:0
[6-7-12 10:24:04,887][FC.player.Bookmark][INFO] 0
[6-7-12 10:24:04,881][PlayerXapSourceDownloadComplete][INFO] Player XAP source download event
[6-7-12 10:24:04,383][FC.player.security.ThePlatform][DEBUG] Calling the Platform...
[6-7-12 10:24:04,382][FC.player.security.Controller][DEBUG] model:[object Object]
[6-7-12 10:24:04,382][FC.player.security.Controller][INFO] Set new log level to: debug

Chanteuse8 · ‎07-08-2012

Please help! I have repeatedly cleared my cache, deleted cookies and uninstalled and reinstalled Silverlight. Nothing seems to be working and I still receive Error Message 3222. Thank you.

Below is the information I copied from the My User Device Information page:

My Device Information My Zip Code: 19312 My Cable Provider: Comcast Malvern Digital My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 50.11.195.43 My operating system: Windows - Undefined My web browser: Chrome 20 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/536.11 (KHTML, Like Gecko) Chrome/20.0.1132.47 Safari/536.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.3 R300 Javascript&colon; Enabled Cookies: Enabled

My Account Information Primary Account: False Provider Codes: Bw, S, D, Al, Ci, Bi, Bj, Bh, A, Y, Bq, Bx, Ce, Bb, Bc, Cd, Cf, By, Bu, At, Bs, Cb, Ch, Ar, Aw, Cg, Bz, Bm, Au, Bl, Bv, B, U, Bp, Br, Bo, Bt, Cc, H, Ad, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False

Joey009 · ‎07-08-2012

I can play NBC, fox and any networks that don't require a subscription. When I try HBO or others needing a sub (which I have) the browser starts to load but gives a 3222 error message. I've cleaned cookies and cache. What now?

HelmCrusher · ‎07-18-2012

I keep getting the same message.

We've experienced a playback error. (Error 3222)

Is this a server error or a problem with my computer?

drj9 · ‎07-24-2012

Hey everybody, I was experiencing the same problem. I got rid of it when I changed my internet connection settings. I used ultrasurf as a proxy before and the settings of ultrasurf where still active. So I went to internet options - connections - lan settings - and removed the check for proxy an checked automatically detect settings.

worked for me at least...

ccrider32759 · ‎07-28-2012

I tried with IE, followed the steps, nothing. Tried with Firefox, followed the steps, nothing. Still get 3222 no matter what. Trying to watch Heros, season 3, episode 24 "I am Sylar". And with the number of posts that are reporting the same issues I have to believe that there is a problem with Xfinity's side of this. Just a thought here, but maybe the resolution should come from Xfinity's end instead of making the user's install/uninstall/download yatta yatta yatta.... more "hoops" to jump through just to watch a show. This isn't making it easy for your customers to enjoy their services.

DarrellTClown · ‎11-06-2008

I agree with ccrider32759.

It's tough when something on xfinity breaks and they don't realize it, so they make the customers clear, reboot, reinstall to no avail.

Fortunately for me, since I was able to watch all the other clips and videos, I watched the individual clips that made up the daily show for that day instead of the episode in its entirety.

I realize that solution wouldn't work for other shows that other people are having difficulty with.

DarinD · ‎07-31-2012

Error 3222???

will2win559 · ‎08-11-2012

error 3222 ??? whats going on? is being able to watch these videos a part of the service that I pay for? have been getting the same error for over a week !

dfield22 · ‎06-16-2012

I am so sick of just getting into a movie when this error pops up and won't let me watch anymore. It is frustrating. I have done all the steps outlined in the other post to fix the issue but NO HELP. Please advise me when this issue will be fixed.

dfield22 · ‎06-16-2012

Here is my Shift L output

[7-11-12 14:03:00,16][FC.player.security.HdcpAnalyzer][INFO] media opened :: connectorsJson: [{"CanEnableCgmsa":false,"CanEnableHdcp":false,"ConnectorType":"Vga"}]
[7-11-12 14:02:59,67][Silverlight_HDCP_Analyzer.MainPage][INFO] Manifest Ready
[7-11-12 14:02:58,445][Silverlight_HDCP_Analyzer.MainPage][INFO] Setting Manifest Source uri: http://release.theplatform.com/content.select?pid=LqEkvPGZ4N_46_8D_wC7RZFzOhjflUTm&UserName=Unknown
[7-11-12 14:02:58,441][Silverlight_HDCP_Analyzer.MainPage][INFO] License Override uri: https://play-lic.cimcontent.net/playready-diag/rightsmanager.asmx
[7-11-12 14:02:58,440][Silverlight_HDCP_Analyzer.MainPage][INFO] Creating script interface:
[7-11-12 14:02:58,440][Silverlight_HDCP_Analyzer.MainPage][INFO] Version 17
[7-11-12 14:02:58,354][FC.player.security.HdcpAnalyzer][INFO] Successfully initialized the xap
[7-11-12 14:02:57,843][FC.player.security.Heartbeat][DEBUG] HearbeatService stopped.
[7-11-12 14:02:57,839][FC.video.controller][DEBUG] videoErrorEvent detected: 525 pluginCode: 3222 description: SMOOTH Player playback error
[7-11-12 14:02:57,836][FC.player.partner.Omniture][DEBUG] **** onVideoError **********************
[7-11-12 14:02:57,836][FC.player.partner.Omniture][DEBUG] Tracking: prop49 --525 : 3222 SMOOTH Player playback error|Another Earth-Another Earth (HBO)
[7-11-12 14:02:57,836][FC.player.partner.Omniture][DEBUG] Tracking: prop8 --adBreakEnd
[7-11-12 14:02:57,836][FC.player.partner.Omniture][DEBUG] Tracking: eVar8 --adBreakEnd
[7-11-12 14:02:57,836][FC.player.partner.Omniture][DEBUG] Tracking: prop27 --525 : 3222 SMOOTH Player playback error
[7-11-12 14:02:57,836][FC.player.partner.Omniture][DEBUG] Tracking: eVar27 --525 : 3222 SMOOTH Player playback error
[7-11-12 14:02:57,836][FC.player.partner.Omniture][DEBUG] Tracking: events --event23
[7-11-12 14:02:57,836][FC.player.partner.Omniture][DEBUG] Tracking: prop53 --en
[7-11-12 14:02:57,836][FC.player.partner.Omniture][DEBUG] Tracking: eVar53 --en
[7-11-12 14:02:57,836][FC.player.partner.Omniture][DEBUG] Tracking: prop48 --4354cf501c1df6b38f07-c625214ed9de0a744f9913006216ffa146c85635
[7-11-12 14:02:57,836][FC.player.partner.Omniture][DEBUG] Tracking: eVar48 --4354cf501c1df6b38f07-c625214ed9de0a744f9913006216ffa146c85635
[7-11-12 14:02:57,836][FC.player.partner.Omniture][DEBUG] Tracking: prop46 --11.3.31
[7-11-12 14:02:57,836][FC.player.partner.Omniture][DEBUG] Tracking: eVar46 --11.3.31
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: prop45 --d
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: eVar45 --d
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: prop44 --entitled
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: eVar44 --entitled
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: eVar39 --Another Earth-Another Earth (HBO)
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: prop37 --http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/39438633
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: eVar37 --http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/39438633
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: prop36 --ODOL2
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: eVar36 --ODOL2
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: prop34 --Not C3
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: eVar34 --Not C3
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: prop24 --long
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: eVar24 --long
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: prop23 --drama
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: eVar23 --drama
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: prop22 --silverlight
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: eVar22 --silverlight
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: prop21 --1:32:24
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: eVar21 --1:32:24
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: prop20 --HBO
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: eVar20 --HBO
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: prop19 --HBO
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: eVar19 --HBO
[7-11-12 14:02:57,835][FC.player.partner.Omniture][DEBUG] Tracking: prop18 --Another Earth
[7-11-12 14:02:57,834][FC.player.partner.Omniture][DEBUG] Tracking: eVar18 --Another Earth
[7-11-12 14:02:57,834][FC.player.partner.Omniture][DEBUG] Tracking: prop17 --2223395433
[7-11-12 14:02:57,834][FC.player.partner.Omniture][DEBUG] Tracking: eVar17 --2223395433
[7-11-12 14:02:57,834][FC.player.partner.Omniture][DEBUG] Tracking: prop16 --CuUzDeBk12JRJvKcM_5FUeomqxMRmO4Z
[7-11-12 14:02:57,834][FC.player.partner.Omniture][DEBUG] Tracking: eVar7 --CuUzDeBk12JRJvKcM_5FUeomqxMRmO4Z
[7-11-12 14:02:57,834][FC.player.partner.Omniture][DEBUG] Tracking: prop15 --
[7-11-12 14:02:57,834][FC.player.partner.Omniture][DEBUG] Tracking: prop13 --regular
[7-11-12 14:02:57,834][FC.player.partner.Omniture][DEBUG] Tracking: eVar13 --regular
[7-11-12 14:02:57,834][FC.player.partner.Omniture][DEBUG] Tracking: prop12 --http://xfinitytv.comcast.net/movies/Another-Earth/213209/2223395433/Another-Earth-(HBO)/videos?skipT...
[7-11-12 14:02:57,834][FC.player.partner.Omniture][DEBUG] Tracking: eVar12 --http://xfinitytv.comcast.net/movies/Another-Earth/213209/2223395433/Another-Earth-(HBO)/videos?skipT...
[7-11-12 14:02:57,834][FC.player.partner.Omniture][DEBUG] Tracking: prop11 --Fancast
[7-11-12 14:02:57,834][FC.player.partner.Omniture][DEBUG] Tracking: eVar11 --Fancast
[7-11-12 14:02:57,834][FC.player.partner.Omniture][DEBUG] Tracking: prop10 --MOVIE FEATURE
[7-11-12 14:02:57,834][FC.player.partner.Omniture][DEBUG] Tracking: eVar10 --MOVIE FEATURE
[7-11-12 14:02:57,833][FC.player.partner.Omniture][DEBUG] *******************************************
[7-11-12 14:02:57,821][FC.player.Base][DEBUG] playbackStatusCode.pluginCode: 3222
[7-11-12 14:02:57,821][FC.player.Base][DEBUG] []Video Playback Error :: 525 :: SMOOTH Player playback error pluginCode:3222
[7-11-12 14:02:57,820][FC.player.partner.Ads][DEBUG] (onBreakEnd)
[7-11-12 14:02:57,820][FC.player.SilverlightOnly][DEBUG] pluginErrorCode:3222
[7-11-12 14:02:57,820][FC.player.SilverlightOnly][DEBUG] (onVideoFailed) msg:3222 An error has occurred. SmoothStreamingSource: http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2223395433/1340316827801/hbo_211329_10224275... ErrorTrace: Silverlight/5.1.10516.0 0x00000001 0x00000b35 HR=0xc00eff05 0x00000001 0x0000088c HR=0xc00eff05 0x00000003 0x0000035e HR=0xc00eff05
[7-11-12 14:02:57,819][FancastSLVideo.Tracking.ConvivaTracking][INFO] 3222 An error has occurred.
[7-11-12 14:02:57,819][FancastSLVideo.Tracking.EventTracking][INFO] EventName: manifestResponseTs == 1344708177812
[7-11-12 14:02:57,818][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Media Failed
[7-11-12 14:02:57,801][FancastSLVideo.Player.SmoothPlayerWrapper][DEBUG] 1 player_SmoothStreamingErrorOccurred :: errorCode: 0 message: Failed to download manifest: d
[7-11-12 14:02:57,505][FancastSLVideo.Ads.AdController][INFO] Player State ChangedOpening
[7-11-12 14:02:57,504][FancastSLVideo.Widgets.VideoControls.KeyboardControls][INFO] keyboardControlEnabled:True
[7-11-12 14:02:57,504][FancastSLVideo.Widgets.VideoControls.KeyboardControls][INFO] keyboardControlEnabled:True
[7-11-12 14:02:57,504][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Media State Changed: Opening
[7-11-12 14:02:57,503][FancastSLVideo.Ads.AdController][INFO] (CanStartPlayback)
[7-11-12 14:02:57,495][FancastSLVideo.External.ExternalVideoControl][DEBUG] [Format_IndexOutOfRange] Arguments: Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.10516.00&File=mscorlib.dll&Key=Format_Inde...
[7-11-12 14:02:57,493][FancastSLVideo.Widgets.VideoControls.ProgressSlider][DEBUG] brad (ResetChapterTicks)
[7-11-12 14:02:57,493][FancastSLVideo.External.ExternalVideoControl][INFO] Setting source: http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=10701644873...|http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2223395433/1340316827801/hbo_211329_10224275...
[7-11-12 14:02:57,492][FancastSLVideo.Tracking.EventTracking][INFO] EventName: manifestRequestTs == 1344708177391
[7-11-12 14:02:57,492][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] manifestUri: http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2223395433/1340316827801/hbo_211329_10224275...
[7-11-12 14:02:57,492][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] gT: http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=10701644873...|http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2223395433/1340316827801/hbo_211329_10224275...
[7-11-12 14:02:57,492][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] setMaxBitrate: 0
[7-11-12 14:02:57,490][FancastSLVideo.Ads.AdController][DEBUG] The media id is: 2223395433
[7-11-12 14:02:57,490][FancastSLVideo.Ads.AdController][INFO] Auditude userData 'plr' value is: fp, envType isrod
[7-11-12 14:02:57,465][FancastSLVideo.Ads.AdController][DEBUG] _AuditudePlugin_LoadComplete
[7-11-12 14:02:57,461][FC.player.SilverlightOnly][DEBUG] (startPlayback)
[7-11-12 14:02:57,368][FC.player.SilverlightOnly][DEBUG] (preFetch) releaseDataString: %7B%22title%22%3A%22Another%20Earth%20%28HBO%29%22%2C%22baseUrl%22%3A%22http%3A//entitledhdstreams.xfinity.com/ondemand/%22%2C%22closedCaptionUrl%22%3A%22http%3A//media4.comcast.net/odol/HBO_Entitled/73/405/hbo_211329_CC_1.sami%22%2C%22playableUrl%22%3A%22http%3A//entitledhdstreams.xfinity.com/ondemand/cp-108796/2223395433/1340316827801/hbo_211329_1022427584_2223395433_audio96HEv1.ism/Manifest%3Fexternal_id%3D0360329f4a404ed8aebf491866b6949a%26pid%3DCuUzDeBk12JRJvKcM_5FUeomqxMRmO4Z%26t%3D1344708028%26sig%3D7f314565486819a3e89e65cb9d2a439ecf866bc3%22%2C%22protocol%22%3A%22smooth%22%2C%22chapterStartTimes%22%3A%5B%5D%2C%22blackoutStartTimes%22%3A%5B%5D%2C%22blackoutEndTimes%22%3A%5B%5D%2C%22providerTrackingId%22%3A%22%22%2C%22maxBitrate%22%3A0%2C%22c3Airdate%22%3Anull%2C%22width%22%3A%221280%22%2C%22height%22%3A%22720%22%2C%22isEntitled%22%3Atrue%2C%22dynamicStreamItems%22%3A%5B%5D%7D
[7-11-12 14:02:57,368][FC.video.controller][DEBUG] amsSuccess event
[7-11-12 14:02:57,368][FC.player.partner.Omniture][DEBUG] amsSuccess event
[7-11-12 14:02:57,368][fc.player.security.storage][DEBUG] storing key:deviceSessionToken_ams value89_-XgqS5A6EKjOE2dOyoRAtMGBr8LDL
[7-11-12 14:02:57,368][fc.player.security.storage][DEBUG] storing key:devicePlaybackToken_ams valueundefined
[7-11-12 14:02:57,368][fc.player.security.storage][DEBUG] storing key:deviceAuthorizationToken_ams 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
[7-11-12 14:02:57,367][fc.player.security.storage][DEBUG] storing key:deviceId_ams valuehttp://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/39438633
[7-11-12 14:02:57,366][FC.player.security.Heartbeat][DEBUG] Heartbeat::start daToken: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 sId:89_-XgqS5A6EKjOE2dOyoRAtMGBr8LDL
[7-11-12 14:02:57,365][FC.player.security.Controller][DEBUG] Video isProtected:true
[7-11-12 14:02:57,365][FC.player.security.Controller][INFO] AMS success: {"deviceAuthorizationToken":"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","deviceId":"http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/39438633","drmToken":{"type":"playReadyResponseToken","devicePlaybackToken":"http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=10701644873..."},"errorMessage":"","sessionToken":"89_-XgqS5A6EKjOE2dOyoRAtMGBr8LDL","statusCode":"200"}
[7-11-12 14:02:57,365][FC.player.security.AMS][DEBUG] onSecureTicketReady: 200
[7-11-12 14:02:57,364][FC.player.security.AMS][DEBUG] json response: {"deviceAuthorizationToken":"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","deviceId":"http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/39438633","drmToken":{"type":"playReadyResponseToken","devicePlaybackToken":"http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=10701644873..."},"errorMessage":"","sessionToken":"89_-XgqS5A6EKjOE2dOyoRAtMGBr8LDL","statusCode":"200"}
[7-11-12 14:02:57,325][FancastSLVideo.Tracking.ConvivaTracking][INFO] Error loading module: System.Net.WebException: [HttpWebRequest_WebException_RemoteServer] Arguments: NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.10516.0&File=System.Windows.dll&Key=HttpWe... ---> System.Net.WebException: [HttpWebRequest_WebException_RemoteServer] Arguments: NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.10516.0&File=System.Windows.dll&Key=HttpWe... at System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult) at System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClassa.b__9(Object sendState) at System.Net.Browser.AsyncHelper.<>c__DisplayClass4.b__1(Object sendState) --- End of inner exception stack trace --- at System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state) at System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result) at System.Net.WebClient.OpenReadAsyncCallback(IAsyncResult result)
[7-11-12 14:02:57,201][FancastSLVideo.Ads.AdController][DEBUG] Begin Setup of Auditude
[7-11-12 14:02:57,200][FancastSLVideo.Ads.AdController][INFO] Auditude plugin version :: fancast-1.1
[7-11-12 14:02:57,200][FancastSLVideo.Widgets.VideoControls.ProgressSlider][DEBUG] brad (ResetChapterTicks)
[7-11-12 14:02:57,200][FancastSLVideo.Widgets.VideoControls.StandardHDVideoControls][INFO] Vid Controls Width: 892
[7-11-12 14:02:57,200][FancastSLVideo.Widgets.PIG.PigCloseOverlay][INFO] player_VideoSizeChanged
[7-11-12 14:02:57,200][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] SetSize: w:916 h:515
[7-11-12 14:02:57,200][FancastSLVideo.Widgets.VideoControls.StandardHDVideoControls][INFO] init
[7-11-12 14:02:57,200][FancastSLVideo.Widgets.CC.CCController][INFO] _erase
[7-11-12 14:02:57,199][FancastSLVideo.Widgets.CC.CCController][INFO] ccc Visible=> False
[7-11-12 14:02:57,199][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] episode: Another Earth (HBO)
[7-11-12 14:02:57,199][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] show: Another Earth
[7-11-12 14:02:57,199][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] type: MOVIE FEATURE
[7-11-12 14:02:57,199][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] genre: drama
[7-11-12 14:02:57,199][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] videoSessionId:
[7-11-12 14:02:57,198][FancastSLVideo.Util.JavaScriptUtil][INFO] js exception methodName:getTrackingId
[7-11-12 14:02:57,198][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] sessionId:
[7-11-12 14:02:57,198][FancastSLVideo.Util.JavaScriptUtil][INFO] js exception methodName:getTrackingId
[7-11-12 14:02:57,198][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] viewerId: 4354cf501c1df6b38f07-c625214ed9de0a744f9913006216ffa146c85635
[7-11-12 14:02:57,198][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] userId: 4354cf501c1df6b38f07-c625214ed9de0a744f9913006216ffa146c85635
[7-11-12 14:02:57,198][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] serverName:
[7-11-12 14:02:57,197][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] omnitureId: comcastctvprod
[7-11-12 14:02:57,197][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] player: standard
[7-11-12 14:02:57,197][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] player.ConfigPath:ConfigB_F_W_T.xml
[7-11-12 14:02:57,197][FancastSLVideo.MainPage][INFO] initProp licesensServer:
[7-11-12 14:02:57,197][FancastSLVideo.MainPage][INFO] initProp watermarkUrl:
[7-11-12 14:02:57,197][FancastSLVideo.MainPage][INFO] initProp isHD:True
[7-11-12 14:02:57,197][FancastSLVideo.MainPage][INFO] initProp AspectRatio:1.78
[7-11-12 14:02:57,197][FancastSLVideo.MainPage][INFO] initProp vidH:515
[7-11-12 14:02:57,197][FancastSLVideo.MainPage][INFO] initProp vidW:916
[7-11-12 14:02:57,197][FancastSLVideo.MainPage][INFO] initProp areaH:515
[7-11-12 14:02:57,197][FancastSLVideo.MainPage][INFO] initProp areaW:916
[7-11-12 14:02:57,197][FancastSLVideo.MainPage][INFO] MainPage_Loaded: LAYOUT_ROOT:System.Windows.Controls.Canvas
[7-11-12 14:02:57,196][FancastSLVideo.MainPage][INFO] >>> 6. GPU acceleration enabled:False
[7-11-12 14:02:57,196][FancastSLVideo.MainPage][INFO] Version 1.31
[7-11-12 14:02:57,196][FancastSLVideo.Widgets.VideoControls.StandardHDVideoControls][INFO] VideoProps.Instance.IsHD:True
[7-11-12 14:02:57,193][FC.player.partner.Omniture][DEBUG] **** PLAYER INITIALIZED **********************
[7-11-12 14:02:57,193][FC.player.partner.Omniture][DEBUG] Tracking: events --event58
[7-11-12 14:02:57,193][FC.player.partner.Omniture][DEBUG] Tracking: prop53 --en
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: eVar53 --en
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: prop48 --4354cf501c1df6b38f07-c625214ed9de0a744f9913006216ffa146c85635
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: eVar48 --4354cf501c1df6b38f07-c625214ed9de0a744f9913006216ffa146c85635
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: prop46 --11.3.31
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: eVar46 --11.3.31
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: prop45 --d
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: eVar45 --d
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: prop44 --entitled
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: eVar44 --entitled
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: eVar39 --Another Earth-Another Earth (HBO)
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: prop36 --ODOL2
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: eVar36 --ODOL2
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: prop34 --Not C3
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: eVar34 --Not C3
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: prop24 --long
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: eVar24 --long
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: prop23 --drama
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: eVar23 --drama
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: prop22 --silverlight
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: eVar22 --silverlight
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: prop21 --1:32:24
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: eVar21 --1:32:24
[7-11-12 14:02:57,192][FC.player.partner.Omniture][DEBUG] Tracking: prop20 --HBO
[7-11-12 14:02:57,191][FC.player.partner.Omniture][DEBUG] Tracking: eVar20 --HBO
[7-11-12 14:02:57,191][FC.player.partner.Omniture][DEBUG] Tracking: prop19 --HBO
[7-11-12 14:02:57,191][FC.player.partner.Omniture][DEBUG] Tracking: eVar19 --HBO
[7-11-12 14:02:57,191][FC.player.partner.Omniture][DEBUG] Tracking: prop18 --Another Earth
[7-11-12 14:02:57,191][FC.player.partner.Omniture][DEBUG] Tracking: eVar18 --Another Earth
[7-11-12 14:02:57,191][FC.player.partner.Omniture][DEBUG] Tracking: prop17 --2223395433
[7-11-12 14:02:57,191][FC.player.partner.Omniture][DEBUG] Tracking: eVar17 --2223395433
[7-11-12 14:02:57,191][FC.player.partner.Omniture][DEBUG] Tracking: prop16 --CuUzDeBk12JRJvKcM_5FUeomqxMRmO4Z
[7-11-12 14:02:57,191][FC.player.partner.Omniture][DEBUG] Tracking: eVar7 --CuUzDeBk12JRJvKcM_5FUeomqxMRmO4Z
[7-11-12 14:02:57,190][FC.player.partner.Omniture][DEBUG] Tracking: prop15 --
[7-11-12 14:02:57,190][FC.player.partner.Omniture][DEBUG] Tracking: prop13 --regular
[7-11-12 14:02:57,190][FC.player.partner.Omniture][DEBUG] Tracking: eVar13 --regular
[7-11-12 14:02:57,190][FC.player.partner.Omniture][DEBUG] Tracking: prop12 --http://xfinitytv.comcast.net/movies/Another-Earth/213209/2223395433/Another-Earth-(HBO)/videos?skipT...
[7-11-12 14:02:57,190][FC.player.partner.Omniture][DEBUG] Tracking: eVar12 --http://xfinitytv.comcast.net/movies/Another-Earth/213209/2223395433/Another-Earth-(HBO)/videos?skipT...
[7-11-12 14:02:57,190][FC.player.partner.Omniture][DEBUG] Tracking: prop11 --Fancast
[7-11-12 14:02:57,190][FC.player.partner.Omniture][DEBUG] Tracking: eVar11 --Fancast
[7-11-12 14:02:57,190][FC.player.partner.Omniture][DEBUG] Tracking: prop10 --MOVIE FEATURE
[7-11-12 14:02:57,190][FC.player.partner.Omniture][DEBUG] Tracking: eVar10 --MOVIE FEATURE
[7-11-12 14:02:57,189][FC.player.partner.Omniture][DEBUG] *******************************************
[7-11-12 14:02:57,154][FC.player.SilverlightOnly][DEBUG] (c3Resolved) useAdService::true
[7-11-12 14:02:57,154][FC.player.Silverlight][DEBUG] xandy calling this.playerReadyAPICalls :: [object Object]
[7-11-12 14:02:57,154][FC.player.Silverlight][DEBUG] xandy slEl [object HTMLObjectElement]
[7-11-12 14:02:57,153][FC.player.Silverlight][DEBUG] -- slEl -- [object HTMLObjectElement]
[7-11-12 14:02:57,152][FC.player.Silverlight][DEBUG] onSilverlightPlayerReady -- SL player ready --
[7-11-12 14:02:57,152][InitSLBridge][INFO] Player XAP initialized event
[7-11-12 14:02:56,697][PlayerXapSourceDownloadComplete][INFO] Player XAP source download event
[7-11-12 14:02:56,689][FC.player.security.AMS][DEBUG] sId: eWcaoxGVVC7zKhNPCaNv0SBO8ICp8HCj
[7-11-12 14:02:56,689][FC.player.security.AMS][DEBUG] daToken: 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
[7-11-12 14:02:56,688][FC.player.security.AMS][DEBUG] xedata: gIhOyPxkZKDh3y9PiC94hFmz1K5ka6CeypnUS1wHYv9UHl0BViuLxP8MePGbO7k4QMCU3zQIyu5d%0ArDm7Fq%2BZz%2BkA92v1uDtZyDuC07f%2F1MRA8YoB2v%2BltQYeyqYn9R8L1gUcDp1alT0zWN1JjaIqAd3A%0AufssVWyp0pk%2BB0%2FyyLVpQrmUIfcBfy%2FmFXqh68eUmetoucMWiztrtzCCdAXX0e7w%2FUFuS2uVZmvi%0AkMFLilu61%2BNYdei8dmIrKyBya8ckD%2FSOtcglO3qGGrf%2BXDkVHk3NYYeR%2BT3jzZZRUsGbqoDbSewb%0A45gztm4f1MQuZMutOQ1AjAPPZCdELO0srXcp7TOnPDKQn3n3HMwif3CbcP4ZDjb8VdFP6wYelW7O%0AtjBlxagfSaEQeo8kLS6jNe4XIgp%2FP%2BLSKpbpvfmT%2Bh0%2FLUnZY%2BFB%2FjrWmXpe19Vk9ZviOpS4gjPC%0ANujTYlq36TaWRaQV%2F%2B3DkCE%2FOmQ4cubromk%3D
[7-11-12 14:02:56,688][FC.player.security.AMS][DEBUG] svm: 2223395433%3ACuUzDeBk12JRJvKcM_5FUeomqxMRmO4Z%3ASILVERLIGHT%3A5544%3AHBO%3Ad%3Apg-13%3Agolden%3A37YqcNyfz%2FoGE%2B4J3yNVlg%3D%3D
[7-11-12 14:02:56,688][FC.player.security.AMS][DEBUG] streamtype: smooth
[7-11-12 14:02:56,688][FC.player.security.AMS][DEBUG] responseType: jsonp
[7-11-12 14:02:56,688][FC.player.security.AMS][DEBUG] ams fullUrl:https://secure.xfinitytv.comcast.net/xtv/secure-authkey/video/device-authorization?responseType=json...
[7-11-12 14:02:56,688][FC.player.security.AMS][DEBUG] New timeout is: 15000
[7-11-12 14:02:56,687][FC.player.security.AMS][INFO] ticketType:SILVERLIGHT_GOLDEN
[7-11-12 14:02:56,685][FC.player.security.Controller][DEBUG] ticketType:SILVERLIGHT_GOLDEN
[7-11-12 14:02:56,685][FC.player.security.Controller][DEBUG] Stored data:{"deviceId":"http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/39438633","deviceAuthorizationToken":"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","devicePlaybackToken":"","sessionToken":"eWcaoxGVVC7zKhNPCaNv0SBO8ICp8HCj"}
[7-11-12 14:02:56,685][FC.player.security.Controller][DEBUG] Stored deviceAuthorizationToken: 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
[7-11-12 14:02:56,684][FC.player.security.Controller][DEBUG] (doAMS)
[7-11-12 14:02:56,683][FC.player.SilverlightOnly][DEBUG] xandy (c3Resolved) c3Type:NOT_C3
[7-11-12 14:02:56,683][FC.video.controller][DEBUG] platformSuccess event
[7-11-12 14:02:56,682][FC.player.partner.Omniture][DEBUG] platformSuccess event
[7-11-12 14:02:56,682][FC.player.security.Controller][INFO] (onPlatformSuccess) platform data:{"title":"Another Earth (HBO)","baseUrl":"http://entitledhdstreams.xfinity.com/ondemand/","closedCaptionUrl":"http://media4.comcast.net/odol/HBO_Entitled/73/405/hbo_211329_CC_1.sami","playableUrl":"http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2223395433/1340316827801/hbo_211329_10224275...","protocol":"smooth","chapterStartTimes":[],"blackoutStartTimes":[],"blackoutEndTimes":[],"providerTrackingId":"","maxBitrate":0,"c3Airdate":null,"width":"1280","height":"720","isEntitled":true,"dynamicStreamItems":[]}
[7-11-12 14:02:56,682][FC.player.security.Controller][DEBUG] (onPlatformSuccess) 3 video.userType:Comcast_Primary
[7-11-12 14:02:56,642][FC.video.controller][DEBUG] bookmark percent of total duration:14.05122655122655
[7-11-12 14:02:56,642][FC.player.Bookmark][INFO] 779
[7-11-12 14:02:56,437][FC.player.security.ThePlatform][DEBUG] Calling the Platform...
[7-11-12 14:02:56,437][FC.player.security.Controller][DEBUG] model:[object Object]
[7-11-12 14:02:56,437][FC.player.security.Controller][INFO] Set new log level to: debug
[7-11-12 14:02:56,424][FC.player.Silverlight][INFO] Creating timeout for 572, 571 and 573 detection
[7-11-12 14:02:56,369][FC.player.Silverlight][INFO] Embedding Silverlight player :: inserting into DOM...
[7-11-12 14:02:56,366][FC.video.controller][INFO] ############## validation check: no result ##############
[7-11-12 14:02:56,366][FC.video.controller][INFO] ############## validation check ##############
[7-11-12 14:02:56,365][FC.video.controller][INFO] video.client : SILVERLIGHT
[7-11-12 14:02:56,300][FC.video.controller][INFO] User-Agent :: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.75 Safari/537.1
[7-11-12 14:02:56,300][FC.video.controller][INFO] OS: 'Windows' Browser:'Chrome 21'

and the url this time is http://xfinitytv.comcast.net/movies/Another-Earth/213209/2223395433/Another-Earth-%28HBO%29/videos

but it happens all the time

ComcastJoe · ‎08-11-2011

Hi all,

This error you are experiencing is indicative of your computer having issues downloading certain files at the start of playback. This can be caused by a firewall or proxy.

Please check your firewall settings and make sure that you are allowing XFINITYTV.com and XFINITY.com to pass through your firewall.

In addition, please try these steps below

Clear your browser’s cache
Clear your browser’s cookies
Restart your browser
Attempt to re-watch the same video that was previously resulting in an error.

If the steps above do not work, please try using one of these three browsers that you do not use and see if videos play properly: Google Chrome, Safari, Firefox.

Also, please make sure that you have our patched version of Silverlight installed. This version resolves many video playback issues.

First, completely uninstall Silverlight from your computer. Then download and install Silverlight from the appropriate link below:

Mac users

Windows users

Please let us know your results.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

DarrellTClown · ‎11-06-2008

This is a silly pointless timewasting answer. What you mean is that you don't know.

I worked around the problem without doing any of that. I seriously doubt that what you suggest would make any difference.

dfield22 · ‎06-16-2012

Yeah did all that and still experiencing this error....now what?

dfield22 · ‎06-16-2012

Heres the output

[7-13-12 23:43:54,325][FC.player.security.HdcpAnalyzer][INFO] media opened :: connectorsJson: [{"CanEnableCgmsa":false,"CanEnableHdcp":false,"ConnectorType":"Vga"}]
[7-13-12 23:43:51,367][Silverlight_HDCP_Analyzer.MainPage][INFO] Manifest Ready
[7-13-12 23:43:50,594][Silverlight_HDCP_Analyzer.MainPage][INFO] Setting Manifest Source uri: http://release.theplatform.com/content.select?pid=LqEkvPGZ4N_46_8D_wC7RZFzOhjflUTm&UserName=Unknown
[7-13-12 23:43:50,594][Silverlight_HDCP_Analyzer.MainPage][INFO] License Override uri: https://play-lic.cimcontent.net/playready-diag/rightsmanager.asmx
[7-13-12 23:43:50,594][Silverlight_HDCP_Analyzer.MainPage][INFO] Creating script interface:
[7-13-12 23:43:50,593][Silverlight_HDCP_Analyzer.MainPage][INFO] Version 17
[7-13-12 23:43:50,507][FC.player.security.HdcpAnalyzer][INFO] Successfully initialized the xap
[7-13-12 23:43:49,882][FC.player.security.Heartbeat][DEBUG] HearbeatService stopped.
[7-13-12 23:43:49,882][FC.video.controller][DEBUG] videoErrorEvent detected: 525 pluginCode: 3222 description: SMOOTH Player playback error
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] **** onVideoError **********************
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop49 --525 : 3222 SMOOTH Player playback error|Hesher-Hesher (HBO)
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop8 --adBreakEnd
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar8 --adBreakEnd
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop27 --525 : 3222 SMOOTH Player playback error
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar27 --525 : 3222 SMOOTH Player playback error
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: events --event23
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop53 --en
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar53 --en
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop48 --4354cf501c1df6b38f07-c625214ed9de0a744f9913006216ffa146c85635
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar48 --4354cf501c1df6b38f07-c625214ed9de0a744f9913006216ffa146c85635
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop46 --11.3.31
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar46 --11.3.31
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop45 --d
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar45 --d
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop44 --entitled
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar44 --entitled
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar39 --Hesher-Hesher (HBO)
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop37 --http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/39654297
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar37 --http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/39654297
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop36 --ODOL2
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar36 --ODOL2
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop34 --Not C3
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar34 --Not C3
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop24 --long
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar24 --long
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop23 --drama
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar23 --drama
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop22 --silverlight
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar22 --silverlight
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop21 --1:45:38
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar21 --1:45:38
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop20 --HBO
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar20 --HBO
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop19 --HBO
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar19 --HBO
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop18 --Hesher
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar18 --Hesher
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop17 --2216452960
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar17 --2216452960
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop16 --nV4LuOEGVZZHLkcuc0_1hsm9roIaHVfR
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar7 --nV4LuOEGVZZHLkcuc0_1hsm9roIaHVfR
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop15 --
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop13 --regular
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar13 --regular
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop12 --http://xfinitytv.comcast.net/movies/Hesher/152123/2216452960/Hesher-%28HBO%29/videos
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar12 --http://xfinitytv.comcast.net/movies/Hesher/152123/2216452960/Hesher-%28HBO%29/videos
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop11 --Fancast
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar11 --Fancast
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: prop10 --MOVIE FEATURE
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] Tracking: eVar10 --MOVIE FEATURE
[7-13-12 23:43:49,866][FC.player.partner.Omniture][DEBUG] *******************************************
[7-13-12 23:43:49,850][FC.player.Base][DEBUG] playbackStatusCode.pluginCode: 3222
[7-13-12 23:43:49,850][FC.player.Base][DEBUG] []Video Playback Error :: 525 :: SMOOTH Player playback error pluginCode:3222
[7-13-12 23:43:49,850][FC.player.partner.Ads][DEBUG] (onBreakEnd)
[7-13-12 23:43:49,850][FC.player.SilverlightOnly][DEBUG] pluginErrorCode:3222
[7-13-12 23:43:49,850][FC.player.SilverlightOnly][DEBUG] (onVideoFailed) msg:3222 An error has occurred. SmoothStreamingSource: http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2216452960/1340284274373/hbo_214985_10224275... ErrorTrace: Silverlight/5.1.10516.0 0x00000001 0x00000b35 HR=0xc00eff05 0x00000001 0x0000088c HR=0xc00eff05 0x00000003 0x0000035e HR=0xc00eff05
[7-13-12 23:43:49,850][FancastSLVideo.Tracking.ConvivaTracking][INFO] 3222 An error has occurred.
[7-13-12 23:43:49,850][FancastSLVideo.Tracking.EventTracking][INFO] EventName: manifestResponseTs == 1344915829844
[7-13-12 23:43:49,850][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Media Failed
[7-13-12 23:43:49,835][FancastSLVideo.Player.SmoothPlayerWrapper][DEBUG] 1 player_SmoothStreamingErrorOccurred :: errorCode: 0 message: Failed to download manifest: d
[7-13-12 23:43:49,663][FancastSLVideo.Ads.AdController][DEBUG] The media id is: 2216452960
[7-13-12 23:43:49,663][FancastSLVideo.Ads.AdController][INFO] Auditude userData 'plr' value is: fp, envType isrod
[7-13-12 23:43:49,663][FancastSLVideo.Ads.AdController][DEBUG] _AuditudePlugin_LoadComplete
[7-13-12 23:43:49,444][FancastSLVideo.Ads.AdController][INFO] Player State ChangedOpening
[7-13-12 23:43:49,444][FancastSLVideo.Widgets.VideoControls.KeyboardControls][INFO] keyboardControlEnabled:True
[7-13-12 23:43:49,444][FancastSLVideo.Widgets.VideoControls.KeyboardControls][INFO] keyboardControlEnabled:True
[7-13-12 23:43:49,444][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Media State Changed: Opening
[7-13-12 23:43:49,366][FancastSLVideo.Ads.AdController][INFO] (CanStartPlayback)
[7-13-12 23:43:49,366][FancastSLVideo.External.ExternalVideoControl][DEBUG] [Format_IndexOutOfRange] Arguments: Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.10516.00&File=mscorlib.dll&Key=Format_Inde...
[7-13-12 23:43:49,366][FancastSLVideo.Widgets.VideoControls.ProgressSlider][DEBUG] brad (ResetChapterTicks)
[7-13-12 23:43:49,366][FancastSLVideo.External.ExternalVideoControl][INFO] Setting source: http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=44518575885...|http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2216452960/1340284274373/hbo_214985_10224275...
[7-13-12 23:43:49,366][FancastSLVideo.Tracking.EventTracking][INFO] EventName: manifestRequestTs == 1344915829141
[7-13-12 23:43:49,366][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] manifestUri: http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2216452960/1340284274373/hbo_214985_10224275...
[7-13-12 23:43:49,366][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] gT: http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=44518575885...|http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2216452960/1340284274373/hbo_214985_10224275...
[7-13-12 23:43:49,366][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] setMaxBitrate: 0
[7-13-12 23:43:49,350][FancastSLVideo.Ads.AdController][DEBUG] Begin Setup of Auditude
[7-13-12 23:43:49,350][FancastSLVideo.Ads.AdController][INFO] Auditude plugin version :: fancast-1.1
[7-13-12 23:43:49,350][FancastSLVideo.Widgets.VideoControls.ProgressSlider][DEBUG] brad (ResetChapterTicks)
[7-13-12 23:43:49,350][FancastSLVideo.Widgets.VideoControls.StandardHDVideoControls][INFO] Vid Controls Width: 892
[7-13-12 23:43:49,350][FancastSLVideo.Widgets.PIG.PigCloseOverlay][INFO] player_VideoSizeChanged
[7-13-12 23:43:49,350][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] SetSize: w:916 h:515
[7-13-12 23:43:49,350][FancastSLVideo.Widgets.VideoControls.StandardHDVideoControls][INFO] init
[7-13-12 23:43:49,350][FancastSLVideo.Widgets.CC.CCController][INFO] _erase
[7-13-12 23:43:49,350][FancastSLVideo.Widgets.CC.CCController][INFO] ccc Visible=> False
[7-13-12 23:43:49,350][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] episode: Hesher (HBO)
[7-13-12 23:43:49,350][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] show: Hesher
[7-13-12 23:43:49,350][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] type: MOVIE FEATURE
[7-13-12 23:43:49,350][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] genre: drama
[7-13-12 23:43:49,350][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] videoSessionId:
[7-13-12 23:43:49,350][FancastSLVideo.Util.JavaScriptUtil][INFO] js exception methodName:getTrackingId
[7-13-12 23:43:49,350][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] sessionId:
[7-13-12 23:43:49,350][FancastSLVideo.Util.JavaScriptUtil][INFO] js exception methodName:getTrackingId
[7-13-12 23:43:49,350][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] viewerId: 4354cf501c1df6b38f07-c625214ed9de0a744f9913006216ffa146c85635
[7-13-12 23:43:49,350][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] userId: 4354cf501c1df6b38f07-c625214ed9de0a744f9913006216ffa146c85635
[7-13-12 23:43:49,350][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] serverName:
[7-13-12 23:43:49,350][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] omnitureId: comcastctvprod
[7-13-12 23:43:49,350][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] player: standard
[7-13-12 23:43:49,350][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] player.ConfigPath:ConfigB_F_W_T.xml
[7-13-12 23:43:49,350][FancastSLVideo.MainPage][INFO] initProp licesensServer:
[7-13-12 23:43:49,350][FancastSLVideo.MainPage][INFO] initProp watermarkUrl:
[7-13-12 23:43:49,350][FancastSLVideo.MainPage][INFO] initProp isHD:True
[7-13-12 23:43:49,350][FancastSLVideo.MainPage][INFO] initProp AspectRatio:1.78
[7-13-12 23:43:49,350][FancastSLVideo.MainPage][INFO] initProp vidH:515
[7-13-12 23:43:49,350][FancastSLVideo.MainPage][INFO] initProp vidW:916
[7-13-12 23:43:49,350][FancastSLVideo.MainPage][INFO] initProp areaH:515
[7-13-12 23:43:49,350][FancastSLVideo.MainPage][INFO] initProp areaW:916
[7-13-12 23:43:49,350][FancastSLVideo.MainPage][INFO] MainPage_Loaded: LAYOUT_ROOT:System.Windows.Controls.Canvas
[7-13-12 23:43:49,350][FancastSLVideo.MainPage][INFO] >>> 6. GPU acceleration enabled:False
[7-13-12 23:43:49,350][FancastSLVideo.MainPage][INFO] Version 1.31
[7-13-12 23:43:49,350][FancastSLVideo.Widgets.VideoControls.StandardHDVideoControls][INFO] VideoProps.Instance.IsHD:True
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] **** PLAYER INITIALIZED **********************
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: events --event58
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop53 --en
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar53 --en
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop48 --4354cf501c1df6b38f07-c625214ed9de0a744f9913006216ffa146c85635
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar48 --4354cf501c1df6b38f07-c625214ed9de0a744f9913006216ffa146c85635
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop46 --11.3.31
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar46 --11.3.31
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop45 --d
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar45 --d
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop44 --entitled
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar44 --entitled
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar39 --Hesher-Hesher (HBO)
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop37 --http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/39654297
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar37 --http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/39654297
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop36 --ODOL2
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar36 --ODOL2
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop34 --Not C3
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar34 --Not C3
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop24 --long
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar24 --long
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop23 --drama
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar23 --drama
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop22 --silverlight
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar22 --silverlight
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop21 --1:45:38
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar21 --1:45:38
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop20 --HBO
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar20 --HBO
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop19 --HBO
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar19 --HBO
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop18 --Hesher
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar18 --Hesher
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop17 --2216452960
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: eVar17 --2216452960
[7-13-12 23:43:49,350][FC.player.partner.Omniture][DEBUG] Tracking: prop16 --nV4LuOEGVZZHLkcuc0_1hsm9roIaHVfR
[7-13-12 23:43:49,335][FC.player.partner.Omniture][DEBUG] Tracking: eVar7 --nV4LuOEGVZZHLkcuc0_1hsm9roIaHVfR
[7-13-12 23:43:49,335][FC.player.partner.Omniture][DEBUG] Tracking: prop15 --
[7-13-12 23:43:49,335][FC.player.partner.Omniture][DEBUG] Tracking: prop13 --regular
[7-13-12 23:43:49,335][FC.player.partner.Omniture][DEBUG] Tracking: eVar13 --regular
[7-13-12 23:43:49,335][FC.player.partner.Omniture][DEBUG] Tracking: prop12 --http://xfinitytv.comcast.net/movies/Hesher/152123/2216452960/Hesher-%28HBO%29/videos
[7-13-12 23:43:49,335][FC.player.partner.Omniture][DEBUG] Tracking: eVar12 --http://xfinitytv.comcast.net/movies/Hesher/152123/2216452960/Hesher-%28HBO%29/videos
[7-13-12 23:43:49,335][FC.player.partner.Omniture][DEBUG] Tracking: prop11 --Fancast
[7-13-12 23:43:49,335][FC.player.partner.Omniture][DEBUG] Tracking: eVar11 --Fancast
[7-13-12 23:43:49,335][FC.player.partner.Omniture][DEBUG] Tracking: prop10 --MOVIE FEATURE
[7-13-12 23:43:49,335][FC.player.partner.Omniture][DEBUG] Tracking: eVar10 --MOVIE FEATURE
[7-13-12 23:43:49,335][FC.player.partner.Omniture][DEBUG] *******************************************
[7-13-12 23:43:49,319][FC.player.SilverlightOnly][DEBUG] (startPlayback)
[7-13-12 23:43:49,100][FC.player.SilverlightOnly][DEBUG] (c3Resolved) useAdService::true
[7-13-12 23:43:49,100][FC.player.Silverlight][DEBUG] xandy calling this.playerReadyAPICalls :: [object Object]
[7-13-12 23:43:49,100][FC.player.Silverlight][DEBUG] xandy slEl [object HTMLObjectElement]
[7-13-12 23:43:49,100][FC.player.Silverlight][DEBUG] -- slEl -- [object HTMLObjectElement]
[7-13-12 23:43:49,100][FC.player.Silverlight][DEBUG] onSilverlightPlayerReady -- SL player ready --
[7-13-12 23:43:49,100][InitSLBridge][INFO] Player XAP initialized event
[7-13-12 23:43:48,147][PlayerXapSourceDownloadComplete][INFO] Player XAP source download event
[7-13-12 23:43:46,264][FC.player.SilverlightOnly][DEBUG] (preFetch) releaseDataString: %7B%22title%22%3A%22Hesher%20%28HBO%29%22%2C%22baseUrl%22%3A%22http%3A//entitledhdstreams.xfinity.com/ondemand/%22%2C%22closedCaptionUrl%22%3A%22http%3A//media4.comcast.net/odol/HBO_Entitled/66/793/hbo_214985_CC_1.sami%22%2C%22playableUrl%22%3A%22http%3A//entitledhdstreams.xfinity.com/ondemand/cp-108796/2216452960/1340284274373/hbo_214985_1022427584_2216452960_LVL05.ism/Manifest%3Fexternal_id%3D6eedce93ff6544abb498a9145c506d12%26pid%3DnV4LuOEGVZZHLkcuc0_1hsm9roIaHVfR%26t%3D1344915671%26sig%3Db53aeea4801637f2aaa672a6f747200438905e9e%22%2C%22protocol%22%3A%22smooth%22%2C%22chapterStartTimes%22%3A%5B%5D%2C%22blackoutStartTimes%22%3A%5B%5D%2C%22blackoutEndTimes%22%3A%5B%5D%2C%22providerTrackingId%22%3A%22%22%2C%22maxBitrate%22%3A0%2C%22c3Airdate%22%3Anull%2C%22width%22%3A%221280%22%2C%22height%22%3A%22720%22%2C%22isEntitled%22%3Atrue%2C%22dynamicStreamItems%22%3A%5B%5D%7D
[7-13-12 23:43:46,264][FC.video.controller][DEBUG] amsSuccess event
[7-13-12 23:43:46,264][FC.player.partner.Omniture][DEBUG] amsSuccess event
[7-13-12 23:43:46,264][fc.player.security.storage][DEBUG] storing key:deviceSessionToken_ams value7HrWmSIOVbQ_V8R_uXOkAdD2cGC1kADS
[7-13-12 23:43:46,264][fc.player.security.storage][DEBUG] storing key:devicePlaybackToken_ams valueundefined
[7-13-12 23:43:46,263][fc.player.security.storage][DEBUG] storing key:deviceAuthorizationToken_ams 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
[7-13-12 23:43:46,263][fc.player.security.storage][DEBUG] storing key:deviceId_ams valuehttp://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/39654297
[7-13-12 23:43:46,263][FC.player.security.Heartbeat][DEBUG] Heartbeat::start daToken: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 sId:7HrWmSIOVbQ_V8R_uXOkAdD2cGC1kADS
[7-13-12 23:43:46,262][FC.player.security.Controller][DEBUG] Video isProtected:true
[7-13-12 23:43:46,262][FC.player.security.Controller][INFO] AMS success: {"deviceAuthorizationToken":"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","deviceId":"http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/39654297","drmToken":{"type":"playReadyResponseToken","devicePlaybackToken":"http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=44518575885..."},"errorMessage":"","sessionToken":"7HrWmSIOVbQ_V8R_uXOkAdD2cGC1kADS","statusCode":"200"}
[7-13-12 23:43:46,262][FC.player.security.AMS][DEBUG] onSecureTicketReady: 200
[7-13-12 23:43:46,261][FC.player.security.AMS][DEBUG] json response: {"deviceAuthorizationToken":"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","deviceId":"http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/39654297","drmToken":{"type":"playReadyResponseToken","devicePlaybackToken":"http://www.fancast.com/auth_token?oauth_consumer_key=fancast-pubkey-20090224&oauth_nonce=44518575885..."},"errorMessage":"","sessionToken":"7HrWmSIOVbQ_V8R_uXOkAdD2cGC1kADS","statusCode":"200"}
[7-13-12 23:43:45,556][FC.player.security.AMS][DEBUG] sId: LPYB4QB7srH-JzTfqaOgoVDuoKB_wJAB
[7-13-12 23:43:45,556][FC.player.security.AMS][DEBUG] daToken: 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
[7-13-12 23:43:45,556][FC.player.security.AMS][DEBUG] xedata: gIhOyPxkZKDh3y9PiC94hFmz1K5ka6CeypnUS1wHYv9UHl0BViuLxP8MePGbO7k4QMCU3zQIyu5d%0ArDm7Fq%2BZz%2BkA92v1uDtZyDuC07f%2F1MRA8YoB2v%2BltQYeyqYn9R8L1gUcDp1alT0zWN1JjaIqAd3A%0AufssVWyp0pk%2BB0%2FyyLVpQrmUIfcBfy%2FmFXqh68eUmetoucMWiztrtzCCdAXX0e7w%2FUFuS2uVZmvi%0AkMFLilu61%2BNYdei8dmIrKyBya8ckD%2FSOtcglO3qGGrf%2BXDkVHk3NYYeR%2BT3jzZZRUsGbqoDbSewb%0A45gztm4f1MQuZMutOQ1AjAPPZCdELO0srXcp7TOnPDKQn3n3HMwif3CbcP4ZDjb8VdFP6wYelW7O%0AtjBlxagfSaEQeo8kLS6jNe4XInti5IZv5VX57O%2BtVRwWHpIm3jONgg47SgVSPokZnFlLXDleRHPg%0AyJ%2BP0kO1tOExEVfq6t5oHZ2Ky7ZmQfBkuDY%3D
[7-13-12 23:43:45,556][FC.player.security.AMS][DEBUG] svm: 2216452960%3AnV4LuOEGVZZHLkcuc0_1hsm9roIaHVfR%3ASILVERLIGHT%3A6338%3AHBO%3Ad%3Ar%3Agolden%3AP2OxzKi0cunrsf2dp8u33g%3D%3D
[7-13-12 23:43:45,556][FC.player.security.AMS][DEBUG] streamtype: smooth
[7-13-12 23:43:45,556][FC.player.security.AMS][DEBUG] responseType: jsonp
[7-13-12 23:43:45,556][FC.player.security.AMS][DEBUG] ams fullUrl:https://secure.xfinitytv.comcast.net/xtv/secure-authkey/video/device-authorization?responseType=json...
[7-13-12 23:43:45,555][FC.player.security.AMS][DEBUG] New timeout is: 15000
[7-13-12 23:43:45,555][FC.player.security.AMS][INFO] ticketType:SILVERLIGHT_GOLDEN
[7-13-12 23:43:45,555][FC.player.security.Controller][DEBUG] ticketType:SILVERLIGHT_GOLDEN
[7-13-12 23:43:45,554][FC.player.security.Controller][DEBUG] Stored data:{"deviceId":"http://cim.data.entitlement.theplatform.com/eds/data/PhysicalDevice/39654297","deviceAuthorizationToken":"dzhJ5KwY+oz+JkQZvoY7snKWMzjsgK/L295yidAroQ9N5rVI1z2oD8bmAhJstZWFOg71V/FDyFTWulwy/lU9tZg7VLUbD/H+bgFdsSKTOFIBZcJKh1uJ+TSHwv6+TIvj9UzN8vcOZQMhDVjk8K/XeDosAIIVnwbNKmcpSDKk2g2bsNLJt2Fc1bUcBD7ozmymvWz/cVfZ5arVFKwnbYB0EpEmUqRSWyofTAP+0MeEHvaiid7qKxTvzCUh+yqO0U4QzQjzZayRGClGJlV7pZwRlEN7IzH3CX7Dnpsn9SS8nVzofv0kGcfOo9R1qOX3hqyNKe/yFkyg6aGrP5bZFM3Ci22vhJBnQ+vBbEzqVosVd42BQW39ux0Qhe3DHWHa7y8TYEYyicQhHC8oTSlfoXeQQEIEc2T4pAz4NGOTudFXVLajHNhMmPl+MPa/HtRyDM84rpThsi9jWwE/MLd2O+nkWxFe/KuEYf2grHjk6rdiq+FzPGcEzPV6j06oQDN8+WMjQcEWSX2KumAs4fK0hTgbnUz4+r7aV1sErIX7aIKiWg8=","devicePlaybackToken":"","sessionToken":"LPYB4QB7srH-JzTfqaOgoVDuoKB_wJAB"}
[7-13-12 23:43:45,554][FC.player.security.Controller][DEBUG] Stored deviceAuthorizationToken: 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
[7-13-12 23:43:45,553][FC.player.security.Controller][DEBUG] (doAMS)
[7-13-12 23:43:45,552][FC.player.SilverlightOnly][DEBUG] xandy (c3Resolved) c3Type:NOT_C3
[7-13-12 23:43:45,551][FC.video.controller][DEBUG] platformSuccess event
[7-13-12 23:43:45,551][FC.player.partner.Omniture][DEBUG] platformSuccess event
[7-13-12 23:43:45,551][FC.player.security.Controller][INFO] (onPlatformSuccess) platform data:{"title":"Hesher (HBO)","baseUrl":"http://entitledhdstreams.xfinity.com/ondemand/","closedCaptionUrl":"http://media4.comcast.net/odol/HBO_Entitled/66/793/hbo_214985_CC_1.sami","playableUrl":"http://entitledhdstreams.xfinity.com/ondemand/cp-108796/2216452960/1340284274373/hbo_214985_10224275...","protocol":"smooth","chapterStartTimes":[],"blackoutStartTimes":[],"blackoutEndTimes":[],"providerTrackingId":"","maxBitrate":0,"c3Airdate":null,"width":"1280","height":"720","isEntitled":true,"dynamicStreamItems":[]}
[7-13-12 23:43:45,551][FC.player.security.Controller][DEBUG] (onPlatformSuccess) 3 video.userType:Comcast_Primary
[7-13-12 23:43:45,501][FC.video.controller][DEBUG] bookmark percent of total duration:0
[7-13-12 23:43:45,500][FC.player.Bookmark][INFO] 0
[7-13-12 23:43:38,468][FC.player.security.ThePlatform][DEBUG] Calling the Platform...
[7-13-12 23:43:38,468][FC.player.security.Controller][DEBUG] model:[object Object]
[7-13-12 23:43:38,468][FC.player.security.Controller][INFO] Set new log level to: debug
[7-13-12 23:43:38,457][FC.player.Silverlight][INFO] Creating timeout for 572, 571 and 573 detection
[7-13-12 23:43:36,644][FC.player.Silverlight][INFO] Embedding Silverlight player :: inserting into DOM...
[7-13-12 23:43:36,641][FC.video.controller][INFO] ############## validation check: no result ##############
[7-13-12 23:43:36,641][FC.video.controller][INFO] ############## validation check ##############
[7-13-12 23:43:36,640][FC.video.controller][INFO] video.client : SILVERLIGHT
[7-13-12 23:43:36,578][FC.video.controller][INFO] User-Agent :: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.75 Safari/537.1
[7-13-12 23:43:36,578][FC.video.controller][INFO] OS: 'Windows' Browser:'Chrome 21'

ComcastJoe · ‎08-11-2011

The error you are experiencing then is indicative of your computer having issues downloading certain files at the start of playback. This can be caused by a firewall or proxy.

Please check your firewall settings and make sure that you are allowing XFINITYTV.com and XFINITY.com to pass through your firewall.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

bro2pro · ‎08-15-2012

I have this eror message and others all week. I also get # 573 which tells me to dump my flash player and reinstall, did that. Then I get 3222. If by some chance a video does play, it will stop 10 minutes in and tell me that this video is not available, even though I was just watching it. I have premium package but not premium service.

gradymassie671 · ‎08-20-2012

error 3222 >>>what is that??

cforbers · ‎08-21-2012

I keep getting error 3222 when I try to watch episodes of The Wire. Until last week everything was fine. What needs to be done?

sc004 · ‎08-23-2012

Can not view video on line. Followed your trouble shooting-

1) deleted cookies in cache and browser

2) Uninstalled silverlight ONLY to be asked to install it again when choosing breaking bad episode.

Help please!

sk_bart · ‎08-24-2012

Been getting error 3222 for the last few days but not on everything I try to access. South Park won't play, Big Bang won't play, others also, haven't been able to get any movie to play. Other programs play fine. Have tried everything I 've been able to find on the forum and web searches with no luck. Reinstalled Silver Light several times, checked the DRM after each install. Cleared all browser data many times. Any ideas?

ericsb · ‎08-25-2012

I am having the same problem. No matter what I do, I simply cannot watch anything on my laptop. This is bad news, my wife and I used to watch True Blood but we're behind now. Like you, I've followed all the steps listed (uninstall, check DRM, clear browser cache) nothing solves the problem.

sk_bart · ‎08-24-2012

Have done everything suggested on this site and through internet searches. Modified firewall to allow xfinity traffic, disabled firewalls, stopped security software, replaced silverlight, deleted cookies, tried different browsers...nothing seems to work. Go to bed one night it's working fine wake up the next morning it's not and can't get to work. Some channels work fine: ABC, CBS, CW, Discovery, Fox, FX, NBS, National Geo, PBS, Syfy. Some channels do not work: BBC, AMC, Comedy Central, H2, History Channel, TBS, TNT. Souldn't be this hard. Can you guys help or not?

clossing · ‎06-20-2012

I get this error message whenever I try to play a TNT show or BBC America show, but can play shows from abc, cbs and nbc with no problem. It says to clear my cache and cookies, I do that before I log out every time I log out so that is not the issue. I have signed out and signed in and that doesn't clear it. I usually end up going to TNT to watch the show and have no problems there but some of these cable channels don't offer to let you watch the show after its aired expect on here. What is going on?

thack1942 · ‎08-29-2012

I keep getting this message when I try to watch any episode of this series online.

JaviGreen · ‎08-29-2012

I've been trying to watch some videos online since last night but i keep getting this error on the screen and the video wont play. Error 3222

bafshar · ‎06-19-2012

I've disabled the Firewall completely and it still doesn't work.

Emmel2010 · ‎09-11-2012

Everytime I try to watch videos online, i get a message that say's "video cannot be played" I've tried multiple videos and all do the same thing. It says to delete my cookies and such, and i did that, i restarted my computer, and restarted the browser, still......NOTHING.

This video cannot be played.

We've experienced a playback error. (Error 525|3222)

Please try deleting your cookies and browser cache and refresh this page.

Still having problems? Try our forums.

jp8677 · ‎11-21-2009

i can not get any of the news channel (CNN, HLN) to stream live. I come up with an error 525/3222. I have deleted cookies and the cache and I still cant get it to stream. Can you help?

crmfghtr00 · ‎09-12-2012

This video cannot be played.

We've experienced a playback error. (Error 525|3222)

Please try deleting your cookies and browser cache and refresh this page.

Still having problems? Try our forums.

More Help

Trying to watch "MAJOR CRIMES" this is the message I keep getting... Other shows will play but not "Major Crimes"

I have deleted my cookies but don't know what a browser cache is...

HELP!!!!

willgray1 · ‎09-18-2012

I've done all the steps and tried on different computers. Whats going on here? This sucks and the online content is the only reason I stay with Comcast. Can't watch anything, except for HULU programs.

ComcastJoe · ‎08-11-2011

willgray1 wrote:

I've done all the steps and tried on different computers. Whats going on here? This sucks and the online content is the only reason I stay with Comcast. Can't watch anything, except for HULU programs.

What specific video are you trying to watch?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

claudegonzales · ‎09-19-2012

I'm trying to watch Alien, I've deleted cookies and history and refreshed the page, but still get error message 525/3222?

johnsons03 · ‎09-19-2012

the only videos that will play back are hulu videos.all other videos give me error 525|3222. it doesent matter what i try to watch!!!!!!!!!!!!!

Paraniod · ‎06-15-2009

NM

willgray1 · ‎09-18-2012

I'm trying to watch any video supported by Comcast. i.e. any cable program that is not HULU. For example Boardwalk Empire S3 E1, Newsroom, various movies.... etc, etc etc... There is no issue with my computer and to see all this posts, something is clearly wrong. I deleted all cookies, history, etc. Deleted Silverlight and re-installed and diabled firewall. I tried this on multiple computers and the videos won't load. I tried your customer service last nite and was on hold for 45 mins, then finally hung up. I'm only a Comcast customer still because of the online content. If this isn't resolved ASAP, I will leave.

ComcastJoe · ‎08-11-2011

Hi all,

We have seen an increase in this issue over the last couple days and our team is looking into why this is occurring and if it is related to the firewall issue.

I will update this thread when I know more.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

LenMahl · ‎05-04-2011

I'm getting this error message on multiple networks. I can get ESPN and some other things to work, but I want to watch a game on PAC-12 Network in a couple hours.

I have tried deleting caches and cookies, I have tried multiple browsers, I have tried re-installing Silverlight, I have tried disabling AdBlock... Nothing works. Clearly it's not on my end, why can't Comcast fix this? Not sure why I am paying such a steep cable bill for this kind of service.

grizantz · ‎02-07-2010

Joe,

Tried all of your suggestions to no avail. Tried the episode after the Error 3222 message, and it worked fine. Looks like it's on Comcast's end. BTW, Heroes: S3 | Ep24I Am SylarAirdate: 4/20/09 is the culprit.

ComcastAndy · ‎01-08-2009

Thank you for reporting the issue with this Heroes episode. We have identified the issue with the video and our operations team is now re-encoding the asset to ensure it will play error-free. Should be corrected and available in a few hours.

Regards,

ComcastAndy

XfinityTV Website

Re: Getting an Error 3222 message?

Re: Getting an Error 3222 message?

Cannot stream online - Error 3222

Re: Cannot stream online - Error 3222

Re: Getting an Error 3222 message?

Re: Getting an Error 3222 message?

Re: Getting an Error 3222 message?

Re: Getting an Error 3222 message?

Re: GIRLS HBO EPISODE 6

Re: Getting an Error 3222 message?

Re: Getting an Error 3222 message?

Re: Getting an Error 3222 message?

NBC, FOX work but not subscription channels

(Error 3222)

Re: (Error 3222)

Re: Getting an Error 3222 message?

Re: Getting an Error 3222 message?

Error 3222

ERROR 3222 !!!

Error 3222 When will this get fixed......HELP

Re: Error 3222 When will this get fixed......HELP

Re: Error 3222 When will this get fixed......HELP

Re: Error 3222 When will this get fixed......HELP

Re: Error 3222 When will this get fixed......HELP

Re: Error 3222 When will this get fixed......HELP

Re: Error 3222 When will this get fixed......HELP

Re: ERROR 3222 !!!

ERROR 3222

Error 3222

error 3222

Error 3222

Re: Error 3222

Re: Getting an Error 3222 message?

Error 3222

The Wire, "Error 3222"

Error Message 3222

Re: Error 525|3222

&quot;Video cannot be played&quot; error message

getting news channels to stream

Error 525/3222

525 3222

Re: 525 3222

Re: 525 3222

525|3222

Re: 525|3222

Re: 525 3222

Re: 525 3222

(Error 525|3222) HBO, Comedy Central, PAC-12 Network

Re: Getting an Error 3222 message?

Re: Getting an Error 3222 message?

"Video cannot be played" error message