08-16-2012 02:54 PM
Getting error 6013 when trying to watch some TV videos. I uninstalled Silverlight and then reinstalled it but still getting same error.
Try clearing any hidden PlayReady cache. To do that:
Go to Start and search "cmd". "cmd.exe will appear and right-click it and Run as an administrator. Now enter the folling into the command line:
rmdir /S Cache
You'll be presented with a Yes/No prompt. Hit Y and press Enter. Windows will delete the hidden Cache folder and all its content.
08-24-2012 01:06 PM
Getting error 6013 when tring to run video. Tryed to reinstall silverlight and deleted the cashe as directed on previous posts---still get error
Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.
Also, please send the URLs of the videos that you are trying to watch.
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