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[barron51]

Getting error 6013 when trying to watch some TV videos.  I uninstalled Silverlight and then reinstalled it but still getting same error.

[ComcastJoe]

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barron51 wrote:

Getting error 6013 when trying to watch some TV videos.  I uninstalled Silverlight and then reinstalled it but still getting same error.

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Try clearing any hidden PlayReady cache. To do that:

Go to Start and search "cmd". "cmd.exe will appear and right-click it and Run as an administrator. Now enter the folling into the command line:

cd %ProgramData%\Microsoft\PlayReady\
del *.hds
rmdir /S Cache

You'll be presented with a Yes/No prompt. Hit Y and press Enter. Windows will delete the hidden Cache folder and all its content.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[cm1234]

Getting error 6013 when tring to run video. Tryed to reinstall silverlight and deleted the cashe as directed on previous posts---still get error

[ComcastJoe]

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cm1234 wrote:

Getting error 6013 when tring to run video. Tryed to reinstall silverlight and deleted the cashe as directed on previous posts---still get error

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Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe